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Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
Social bots play a significant role in many online social networks (OSN) as they imitate human behavior. This fact raises difficult questions about their capabilities and potential risks. Given the recent advances in Generative AI (GenAI),…
Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
ChatGPT, an AI chatbot, has gained popularity for its capability in generating human-like responses. However, this feature carries several risks, most notably due to its deceptive behaviour such as offering users misleading or fabricated…
Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…
We administer a Turing Test to AI Chatbots. We examine how Chatbots behave in a suite of classic behavioral games that are designed to elicit characteristics such as trust, fairness, risk-aversion, cooperation, \textit{etc.}, as well as how…
This short article introduces the concept of political vulnerability for social media researchers. How are traditional notions of harm challenged by research subjects in politically vulnerable communities? Through a selection of case…
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…
ChatGPT is not only fun to chat with, but it also searches information, answers questions, and gives advice. With consistent moral advice, it might improve the moral judgment and decisions of users, who often hold contradictory moral…
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311…
Educational chatbots come with a promise of interactive and personalized learning experiences, yet their development has been limited by the restricted free interaction capabilities of available platforms and the difficulty of encoding…
In today's contemporary digital landscape, chatbots have become indispensable tools across various sectors, streamlining customer service, providing personal assistance, automating routine tasks, and offering health advice. However, their…
While social media are a key source of data for computational social science, their ease of manipulation by malicious actors threatens the integrity of online information exchanges and their analysis. In this Chapter, we focus on malicious…
Collecting data on sensitive topics remains challenging in HCI, as participants often withhold information due to privacy concerns and social desirability bias. While chatbots' perceived anonymity may reduce these barriers, research…
Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…
As social robots become increasingly prevalent in day-to-day environments, they will participate in conversations and appropriately manage the information shared with them. However, little is known about how robots might appropriately…
Task-based chatbots are software, typically embedded in real-world applications, that assist users in completing tasks through a conversational interface. As chatbots are gaining popularity, effectively assessing their quality has become…