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Task-Oriented Dialogue (TOD) systems assist users in completing tasks through natural language interactions, often relying on a single-layered workflow structure for slot-filling in public tasks, such as hotel bookings. However, in…

Computation and Language · Computer Science 2025-09-09 Lingbo Mo , Shun Jiang , Akash Maharaj , Bernard Hishamunda , Yunyao Li

The goal of building intelligent dialogue systems has largely been separately pursued under two motives: task-oriented dialogue (TOD) systems, and open-domain systems for chit-chat (CC). Although previous TOD dialogue systems work well in…

Computation and Language · Computer Science 2022-05-13 Changhong Yu , Chunhong Zhang , Qi Sun

In light of recent advances in large language models (LLMs), the expectations for the next generation of virtual assistants include enhanced naturalness and adaptability across diverse usage scenarios. However, the creation of high-quality…

Computation and Language · Computer Science 2024-06-10 Yinhong Liu , Yimai Fang , David Vandyke , Nigel Collier

Task-oriented dialogue (TOD) systems are mainly based on the slot-filling-based TOD (SF-TOD) framework, in which dialogues are broken down into smaller, controllable units (i.e., slots) to fulfill a specific task. A series of approaches…

Task-Oriented Dialogue (TOD) systems are drawing more and more attention in recent studies. Current methods focus on constructing pre-trained models or fine-tuning strategies while the evaluation of TOD is limited by a policy mismatch…

Computation and Language · Computer Science 2022-10-27 Qinyuan Cheng , Linyang Li , Guofeng Quan , Feng Gao , Xiaofeng Mou , Xipeng Qiu

In recent research on dialogue systems and corpora, there has been a significant focus on two distinct categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems aim to satisfy specific user goals, such as finding a…

Computation and Language · Computer Science 2023-08-29 Wen-Yu Chang , Yun-Nung Chen

Task-oriented dialogue (TOD) systems facilitate goal-driven interactions between users and machines. While recent advances in deep learning have improved the performance, TOD systems often struggle in low-resource scenarios with limited…

Computation and Language · Computer Science 2025-07-08 Quang-Vinh Nguyen , Quang-Chieu Nguyen , Hoang Pham , Khac-Hoai Nam Bui

Pre-trained language models have been successful in many scenarios. However, their usefulness in task-oriented dialogues is limited due to the intrinsic linguistic differences between general text and task-oriented dialogues. Current…

Computation and Language · Computer Science 2024-03-05 Weihao Zeng , Keqing He , Yejie Wang , Dayuan Fu , Weiran Xu

Much recent progress in task-oriented dialogue (ToD) systems has been driven by available annotation data across multiple domains for training. Over the last few years, there has been a move towards data curation for multilingual ToD…

Computation and Language · Computer Science 2022-04-04 Bosheng Ding , Junjie Hu , Lidong Bing , Sharifah Mahani Aljunied , Shafiq Joty , Luo Si , Chunyan Miao

Pre-trained language models have been recently shown to benefit task-oriented dialogue (TOD) systems. Despite their success, existing methods often formulate this task as a cascaded generation problem which can lead to error accumulation…

Computation and Language · Computer Science 2022-03-02 Yixuan Su , Lei Shu , Elman Mansimov , Arshit Gupta , Deng Cai , Yi-An Lai , Yi Zhang

Scaling semantic parsing models for task-oriented dialog systems to new languages is often expensive and time-consuming due to the lack of available datasets. Available datasets suffer from several shortcomings: a) they contain few…

Computation and Language · Computer Science 2021-01-28 Haoran Li , Abhinav Arora , Shuohui Chen , Anchit Gupta , Sonal Gupta , Yashar Mehdad

Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context…

Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive…

Computation and Language · Computer Science 2023-02-21 Mehrad Moradshahi , Sina J. Semnani , Monica S. Lam

The recent development of language models has shown promising results by achieving state-of-the-art performance on various natural language tasks by fine-tuning pretrained models. In task-oriented dialogue (ToD) systems, language models can…

Computation and Language · Computer Science 2022-01-24 Vinsen Marselino Andreas , Genta Indra Winata , Ayu Purwarianti

Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond…

Computation and Language · Computer Science 2023-06-21 Nikita Moghe , Evgeniia Razumovskaia , Liane Guillou , Ivan Vulić , Anna Korhonen , Alexandra Birch

Task-oriented dialogue (TOD) models have made significant progress in recent years. However, previous studies primarily focus on datasets written by annotators, which has resulted in a gap between academic research and real-world spoken…

Computation and Language · Computer Science 2025-06-25 Shuzheng Si , Wentao Ma , Haoyu Gao , Yuchuan Wu , Ting-En Lin , Yinpei Dai , Hangyu Li , Rui Yan , Fei Huang , Yongbin Li

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of…

Computation and Language · Computer Science 2023-11-16 Libo Qin , Wenbo Pan , Qiguang Chen , Lizi Liao , Zhou Yu , Yue Zhang , Wanxiang Che , Min Li

Recently, the development of large language models (LLMs) has been significantly enhanced the question answering and dialogue generation, and makes them become increasingly popular in current practical scenarios. While unlike the general…

Computation and Language · Computer Science 2023-09-19 Zhiyuan Hu , Yue Feng , Yang Deng , Zekun Li , See-Kiong Ng , Anh Tuan Luu , Bryan Hooi

One of the major impediments to the development of new task-oriented dialogue (TOD) systems is the need for human evaluation at multiple stages and iterations of the development process. In an effort to move toward automated evaluation of…

Computation and Language · Computer Science 2023-09-26 Sam Davidson , Salvatore Romeo , Raphael Shu , James Gung , Arshit Gupta , Saab Mansour , Yi Zhang

This work investigates the task-oriented dialogue problem in mixed-domain settings. We study the effect of alternating between different domains in sequences of dialogue turns using two related state-of-the-art dialogue systems. We first…

Computation and Language · Computer Science 2019-09-06 Tho Luong Chi , Phuong Le-Hong