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Recent years have seen an increasing number of applications that have a natural language interface, either in the form of chatbots or via personal assistants such as Alexa (Amazon), Google Assistant, Siri (Apple), and Cortana (Microsoft).…
Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…
We present data from two online human-robot interaction experiments where 227 participants viewed videos of a humanoid robot exhibiting faulty or non-faulty behaviours while either remaining mute or speaking. The participants were asked to…
There have been many recent advances in the fields of generative Artificial Intelligence (AI) and Large Language Models (LLM), with the Generative Pre-trained Transformer (GPT) model being a leading "chatbot." LLM-based chatbots have become…
The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…
Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking…
Conversation with chatbots based on Large Language Models (LLMs) such as ChatGPT has become one of the major forms of interaction with Artificial Intelligence (AI) in everyday life. What makes this interaction so convenient is that…
Technology companies have produced varied responses to concerns about the effects of the design of their conversational AI systems. Some have claimed that their voice assistants are in fact not gendered or human-like -- despite design…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
In recent times, discussions on social media platforms have increasingly come under scrutiny due to the proliferation of science denial and fake news. Traditional solutions, such as regulatory actions, have been implemented to mitigate the…
Telling lies and faking emotions is quite common in human-human interactions: though there are risks, in many situations such behaviours provide social benefits. In recent years, there have been many social robots and chatbots that fake…
In this paper, an overview of human-robot interactive communication is presented, covering verbal as well as non-verbal aspects of human-robot interaction. Following a historical introduction, and motivation towards fluid human-robot…
Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…
Social robots and conversational agents are being explored as supports for wellbeing, goal-setting, and everyday self-regulation. While prior work highlights their potential to motivate and guide users, much of the evidence relies on…
Human-like AI agents such as robots and chatbots are becoming increasingly popular, but they present a variety of ethical concerns. The first concern is in how we define humanness, and how our definition impacts communities historically…
Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…
The Robadom project aims at creating a homecare robot that help and assist people in their daily life, either in doing task for the human or in managing day organization. A robot could have this kind of role only if it is accepted by…
To better interact with users, a social robot should understand the users' behavior, infer the intention, and respond appropriately. Machine learning is one way of implementing robot intelligence. It provides the ability to automatically…
Bots are automated social media users that can be used to amplify (mis)information and sow harmful discourse. In order to effectively influence users, bots can be generated to reproduce human user behavior. Indeed, people tend to trust…
In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via…