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In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

Computation and Language · Computer Science 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

Prompt design is a primary control interface for large language models (LLMs), yet standard evaluations largely reduce performance to answer correctness, obscuring why a prompt succeeds or fails and providing little actionable guidance. We…

Computation and Language · Computer Science 2026-04-09 Minki Hong , Eunsoo Lee , Sohyun Park , Jihie Kim

Large language models can now directly generate answers to many factual questions without referencing external sources. Unfortunately, relatively little attention has been paid to methods for evaluating the quality and correctness of these…

Information Retrieval · Computer Science 2024-01-11 Negar Arabzadeh , Amin Bigdeli , Charles L. A. Clarke

Most research about natural language generation (NLG) relies on evaluation benchmarks with limited references for a sample, which may result in poor correlations with human judgements. The underlying reason is that one semantic meaning can…

Computation and Language · Computer Science 2024-05-28 Tianyi Tang , Hongyuan Lu , Yuchen Eleanor Jiang , Haoyang Huang , Dongdong Zhang , Wayne Xin Zhao , Tom Kocmi , Furu Wei

This paper introduces a novel dataset REGEN (Reviews Enhanced with GEnerative Narratives), designed to benchmark the conversational capabilities of recommender Large Language Models (LLMs), addressing the limitations of existing datasets…

The ability to communicate uncertainty, risk, and limitation is crucial for the safety of large language models. However, current evaluations of these abilities rely on simple calibration, asking whether the language generated by the model…

Computation and Language · Computer Science 2024-10-04 Kaitlyn Zhou , Jena D. Hwang , Xiang Ren , Nouha Dziri , Dan Jurafsky , Maarten Sap

Recently, relational metric learning methods have been received great attention in recommendation community, which is inspired by the translation mechanism in knowledge graph. Different from the knowledge graph where the entity-to-entity…

Information Retrieval · Computer Science 2024-06-18 Mingming Li , Fuqing Zhu , Feng Yuan , Songlin Hu

There is significant interest in developing evaluation metrics which accurately estimate the quality of generated text without the aid of a human-written reference text, which can be time consuming and expensive to collect or entirely…

Computation and Language · Computer Science 2022-10-25 Daniel Deutsch , Rotem Dror , Dan Roth

Relevance judgments are crucial for evaluating information retrieval systems, but traditional human-annotated labels are time-consuming and expensive. As a result, many researchers turn to automatic alternatives to accelerate method…

Information Retrieval · Computer Science 2025-07-15 Naghmeh Farzi , Laura Dietz

A number of automatic evaluation metrics have been proposed for natural language generation systems. The most common approach to automatic evaluation is the use of a reference-based metric that compares the model's output with gold-standard…

Computation and Language · Computer Science 2025-01-22 Takumi Ito , Kees van Deemter , Jun Suzuki

Retrieval-augmented generation (RAG) systems are increasingly deployed in user-facing applications, yet systematic, human-centered evaluation of their outputs remains underexplored. Building on Gienapp's utility-dimension framework, we…

Artificial Intelligence · Computer Science 2025-10-01 Aline Mangold , Kiran Hoffmann

A common way to extend the memory of large language models (LLMs) is by retrieval augmented generation (RAG), which inserts text retrieved from a larger memory into an LLM's context window. However, the context window is typically limited…

Computation and Language · Computer Science 2025-02-14 Marc Pickett , Jeremy Hartman , Ayan Kumar Bhowmick , Raquib-ul Alam , Aditya Vempaty

Despite the success of existing referenced metrics (e.g., BLEU and MoverScore), they correlate poorly with human judgments for open-ended text generation including story or dialog generation because of the notorious one-to-many issue: there…

Computation and Language · Computer Science 2020-09-17 Jian Guan , Minlie Huang

Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and…

Computation and Language · Computer Science 2020-04-02 Nouha Dziri , Ehsan Kamalloo , Kory W. Mathewson , Osmar Zaiane

The increasing use of Retrieval-Augmented Generation (RAG) systems in various applications necessitates stringent protocols to ensure RAG systems accuracy, safety, and alignment with user intentions. In this paper, we introduce VERA…

Information Retrieval · Computer Science 2024-09-09 Tianyu Ding , Adi Banerjee , Laurent Mombaerts , Yunhong Li , Tarik Borogovac , Juan Pablo De la Cruz Weinstein

Conversational recommender systems have attracted immense attention recently. The most recent approaches rely on neural models trained on recorded dialogs between humans, implementing an end-to-end learning process. These systems are…

Information Retrieval · Computer Science 2022-05-26 Ahtsham Manzoor , Dietmar Jannach

Large language models (LLMs) are increasingly used as evaluators for natural language generation, applying human-defined rubrics to assess system outputs. However, human rubrics are often static and misaligned with how models internally…

Computation and Language · Computer Science 2026-02-10 Clemencia Siro , Pourya Aliannejadi , Mohammad Aliannejadi

As Large Language Models (LLMs) become increasingly integrated into real-world, autonomous applications, relying on static, pre-annotated references for evaluation poses significant challenges in cost, scalability, and completeness. We…

Computation and Language · Computer Science 2025-06-23 Sher Badshah , Ali Emami , Hassan Sajjad

The era of Large Language Models (LLMs) raises new demands for automatic evaluation metrics, which should be adaptable to various application scenarios while maintaining low cost and effectiveness. Traditional metrics for automatic text…

Computation and Language · Computer Science 2024-10-29 Shuqian Sheng , Yi Xu , Tianhang Zhang , Zanwei Shen , Luoyi Fu , Jiaxin Ding , Lei Zhou , Xiaoying Gan , Xinbing Wang , Chenghu Zhou

This paper introduces an adversarial method to stress-test trained metrics to evaluate conversational dialogue systems. The method leverages Reinforcement Learning to find response strategies that elicit optimal scores from the trained…

Artificial Intelligence · Computer Science 2022-03-01 Jan Deriu , Don Tuggener , Pius von Däniken , Mark Cieliebak