English
Related papers

Related papers: Towards Detecting Need for Empathetic Response in …

200 papers

Virtual and robotic agents capable of perceiving human empathy have the potential to participate in engaging and meaningful human-machine interactions that support human well-being. Prior research in computational empathy has focused on…

Robotics · Computer Science 2021-08-02 Leena Mathur , Micol Spitale , Hao Xi , Jieyun Li , Maja J Matarić

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Large Language Models (LLMs) are increasingly deployed in human-centric applications, yet they often fail to provide substantive emotional support. While Reinforcement Learning (RL) has been utilized to enhance empathy of LLMs, existing…

Computation and Language · Computer Science 2026-01-19 Chengbing Wang , Wuqiang Zheng , Yang Zhang , Fengbin Zhu , Junyi Cheng , Yi Xie , Wenjie Wang , Fuli Feng

Realistic practice and tailored feedback are key processes for training peer counselors with clinical skills. However, existing mechanisms of providing feedback largely rely on human supervision. Peer counselors often lack mechanisms to…

Computation and Language · Computer Science 2024-03-26 Alicja Chaszczewicz , Raj Sanjay Shah , Ryan Louie , Bruce A Arnow , Robert Kraut , Diyi Yang

Enabling empathetic behavior in Arabic dialogue agents is an important aspect of building human-like conversational models. While Arabic Natural Language Processing has seen significant advances in Natural Language Understanding (NLU) with…

Computation and Language · Computer Science 2021-03-09 Tarek Naous , Wissam Antoun , Reem A. Mahmoud , Hazem Hajj

Emotions recognition is commonly employed for health assessment. However, the typical metric for evaluation in therapy is based on patient-doctor appraisal. This process can fall into the issue of subjectivity, while also requiring…

Human-Computer Interaction · Computer Science 2021-01-21 Jumana Almahmoud , Kruthika Kikkeri

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…

Computation and Language · Computer Science 2024-04-23 Li Siyan , Teresa Shao , Zhou Yu , Julia Hirschberg

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…

Artificial Intelligence · Computer Science 2019-08-16 Özge Nilay Yalçın

The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…

Computation and Language · Computer Science 2021-08-06 Navonil Majumder , Deepanway Ghosal , Devamanyu Hazarika , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

An important aspect of human conversation difficult for machines is conversing with empathy, which is to understand the user's emotion and respond appropriately. Recent neural conversation models that attempted to generate empathetic…

Computation and Language · Computer Science 2021-12-30 Jamin Shin , Peng Xu , Andrea Madotto , Pascale Fung

We present Empathic Prompting, a novel framework for multimodal human-AI interaction that enriches Large Language Model (LLM) conversations with implicit non-verbal context. The system integrates a commercial facial expression recognition…

Human-Computer Interaction · Computer Science 2026-05-29 Lorenzo Stacchio , Andrea Ubaldi , Alessandro Galdelli , Maurizio Mauri , Emanuele Frontoni , Andrea Gaggioli

Emotion detection is a central problem in NLP, with recent progress driven by transformer-based models trained on established datasets. However, little is known about the linguistic regularities that characterize how emotions are expressed…

Computation and Language · Computer Science 2026-03-24 Florian Lecourt , Madalina Croitoru , Konstantin Todorov

Psychotherapy is a primary treatment for many mental health conditions, yet the interplay among therapist behaviors, client responses, and the therapeutic relationship remains difficult to untangle. This work advances a computational…

Computers and Society · Computer Science 2026-02-16 Angela Chen , Siwei Jin , Canwen Wang , Holly Swartz , Tongshuang Wu , Robert E Kraut , Haiyi Zhu

The first objective of this paper are to introduce a strong theoretical concept as a proposed model that visualizes the process of realizing empathy, based on the ample analysis of the collected work in the survey. Secondly, the intended…

Computers and Society · Computer Science 2020-09-04 Marialejandra Garcia Corretjer , David Miralles , Raquel Ros

A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie…

Computation and Language · Computer Science 2020-11-24 Qintong Li , Hongshen Chen , Zhaochun Ren , Pengjie Ren , Zhaopeng Tu , Zhumin Chen

The EMPATHIC project aimed to design an emotionally expressive virtual coach capable of engaging healthy seniors to improve well-being and promote independent aging. One of the core aspects of the system is its human sensing capabilities,…

Emotion recognition is a crucial task for human conversation understanding. It becomes more challenging with the notion of multimodal data, e.g., language, voice, and facial expressions. As a typical solution, the global- and the local…

Computation and Language · Computer Science 2024-01-31 Cam-Van Thi Nguyen , Anh-Tuan Mai , The-Son Le , Hai-Dang Kieu , Duc-Trong Le

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Why do we give the explanations we do? Recent work has suggested that we should think of explanation as a kind of cooperative social interaction, between a why-question-asker and an explainer. Here, we apply this perspective to consider the…

Human-Computer Interaction · Computer Science 2025-07-30 Katherine M. Collins , Kartik Chandra , Adrian Weller , Jonathan Ragan-Kelley , Joshua B. Tenenbaum