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Empathetic response generation endeavors to empower dialogue systems to perceive speakers' emotions and generate empathetic responses accordingly. Psychological research demonstrates that emotion, as an essential factor in empathy,…

Computation and Language · Computer Science 2024-03-26 Wang Yufeng , Chen Chao , Yang Zhou , Wang Shuhui , Liao Xiangwen

The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…

Artificial Intelligence · Computer Science 2019-08-16 Özge Nilay Yalçın

Prior efforts to create an autonomous computer system capable of predicting what a human being is thinking or feeling from facial expression data have been largely based on outdated, inaccurate models of how emotions work that rely on many…

Artificial Intelligence · Computer Science 2018-08-06 Trevor Buteau , Damian Lyons

Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…

Human-Computer Interaction · Computer Science 2025-08-12 Md Rakibul Hasan , Md Zakir Hossain , Shreya Ghosh , Aneesh Krishna , Tom Gedeon

A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Empathy, as defined in behavioral sciences, expresses the ability of human beings to recognize, understand and react to emotions, attitudes and beliefs of others. The lack of an operational definition of empathy makes it difficult to…

Computation and Language · Computer Science 2018-01-01 Firoj Alam , Morena Danieli , Giuseppe Riccardi

Incorporating empathetic behavior into robots can improve their social effectiveness and interaction quality. In this paper, we present whEE (when and how to express empathy), a framework that enables social robots to detect when empathy is…

Robotics · Computer Science 2025-10-01 Christian Arzate Cruz , Edwin C. Montiel-Vazquez , Chikara Maeda , Randy Gomez

Recent approaches to empathetic response generation try to incorporate commonsense knowledge or reasoning about the causes of emotions to better understand the user's experiences and feelings. However, these approaches mainly focus on…

Computation and Language · Computer Science 2023-09-06 Yahui Fu , Koji Inoue , Chenhui Chu , Tatsuya Kawahara

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

In the early stages of the design process, designers explore opportunities by discovering unmet needs and developing innovative concepts as potential solutions. From a human-centered design perspective, designers must develop empathy with…

Human-Computer Interaction · Computer Science 2023-05-16 Qihao Zhu , Jianxi Luo

Empathetic Response Generation (ERG) is one of the key tasks of the affective computing area, which aims to produce emotionally nuanced and compassionate responses to user's queries. However, existing ERG research is predominantly confined…

Multimedia · Computer Science 2025-02-10 Han Zhang , Zixiang Meng , Meng Luo , Hong Han , Lizi Liao , Erik Cambria , Hao Fei

In the digital era, social media has become a major conduit for information dissemination, yet it also facilitates the rapid spread of misinformation. Traditional misinformation detection methods primarily focus on surface-level features,…

Computation and Language · Computer Science 2025-04-25 Zihan Wang , Lu Yuan , Zhengxuan Zhang , Qing Zhao

The task of empathetic response generation aims to understand what feelings a speaker expresses on his/her experiences and then reply to the speaker appropriately. To solve the task, it is essential to model the content-emotion duality of a…

Computation and Language · Computer Science 2022-09-27 Peiqin Lin , Jiashuo Wang , Hinrich Schütze , Wenjie Li

To engage human users in meaningful conversation, open-domain dialogue agents are required to generate diverse and contextually coherent dialogue. Despite recent advancements, which can be attributed to the usage of pretrained language…

Computation and Language · Computer Science 2023-11-21 Jing Yang Lee , Kong Aik Lee , Woon-Seng Gan

Recent approaches for empathetic response generation mainly focus on emotional resonance and user understanding, without considering the system's personality. Consistent personality is evident in real human expression and is important for…

Computation and Language · Computer Science 2024-08-06 Yahui Fu , Chenhui Chu , Tatsuya Kawahara

It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…

Computation and Language · Computer Science 2021-11-17 Harsh Sakhrani , Saloni Parekh , Shubham Mahajan

Empathy is fundamental to human interactions, yet it remains unclear whether embodied agents can provide human-like empathetic support. Existing works have studied agents' tasks solving and social interactions abilities, but whether agents…

Computers and Society · Computer Science 2025-03-24 Xinyan Chen , Jiaxin Ge , Hongming Dai , Qiang Zhou , Qiuxuan Feng , Jingtong Hu , Yizhou Wang , Jiaming Liu , Shanghang Zhang

Multimodal emotion recognition (MER) is crucial for human-computer interaction, yet real-world challenges like dynamic modality incompleteness and asynchrony severely limit its robustness. Existing methods often assume consistently complete…

Human-Computer Interaction · Computer Science 2025-08-19 Yitong Zhu , Lei Han , Guanxuan Jiang , PengYuan Zhou , Yuyang Wang

The successful emotional conversation system depends on sufficient perception and appropriate expression of emotions. In a real-life conversation, humans firstly instinctively perceive emotions from multi-source information, including the…

Computation and Language · Computer Science 2022-03-31 Yunlong Liang , Fandong Meng , Ying Zhang , Jinan Xu , Yufeng Chen , Jie Zhou

Humans are sophisticated at reading interlocutors' emotions from multimodal signals, such as speech contents, voice tones and facial expressions. However, machines might struggle to understand various emotions due to the difficulty of…

Artificial Intelligence · Computer Science 2022-12-21 Feng Qiu , Wanzeng Kong , Yu Ding