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Emotion Recognition in Conversation (ERC) is critical for enabling natural human-machine interactions. However, existing methods predominantly employ categorical or dimensional emotion annotations, which often fail to adequately represent…

Computation and Language · Computer Science 2026-03-10 Yoshiki Tanaka , Ryuichi Uehara , Koji Inoue , Michimasa Inaba

Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to…

Computation and Language · Computer Science 2022-11-08 Harsh Agarwal , Keshav Bansal , Abhinav Joshi , Ashutosh Modi

A Chatbot serves as a communication tool between a human user and a machine to achieve an appropriate answer based on the human input. In more recent approaches, a combination of Natural Language Processing and sequential models are used to…

Computation and Language · Computer Science 2023-09-11 Nura Esfandiari , Kourosh Kiani , Razieh Rastgoo

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

Human-Computer Interaction · Computer Science 2025-02-14 Antonin Brun , Ruying Liu , Aryan Shukla , Frances Watson , Jonathan Gratch

Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial…

Computation and Language · Computer Science 2024-08-05 Huaiwen Zhang , Yu Chen , Ming Wang , Shi Feng

Emotions are one of the important components of the human being, thus they are a valuable part of daily activities such as interaction with people, decision making and learning. For this reason, it is important to detect, recognize and…

Human-Computer Interaction · Computer Science 2025-12-30 Ricardo Vasquez , Diego Riofrío-Luzcando , Joe Carrion-Jumbo , Cesar Guevara

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

We describe an AI-powered chatbot to aid with health improvement by generating Episodic Future Thinking (EFT) cue texts that should reduce delay discounting. In prior studies, EFT has been shown to address maladaptive health behaviors.…

Human-Computer Interaction · Computer Science 2023-11-14 Sareh Ahmadi , Edward A. Fox

The ability to modulate vocal sounds and generate speech is one of the features which set humans apart from other living beings. The human voice can be characterized by several attributes such as pitch, timbre, loudness, and vocal tone. It…

Computer Vision and Pattern Recognition · Computer Science 2017-10-30 Poorna Banerjee Dasgupta

Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…

Computation and Language · Computer Science 2021-10-12 Jiashuo Wang , Wenjie LI , Peiqin Lin , Feiteng Mu

Emotion Recognition in Conversation (ERC) has become a fundamental capability for large language models (LLMs) in human-centric interaction. Beyond accurate recognition, coherent emotional expression is also crucial, yet both are limited by…

Artificial Intelligence · Computer Science 2026-04-21 Shaowei Zhang , Faqiang Qian , Yan Chen , Ziliang Wang , Kang An , Yong Dai , Mengya Gao , Yichao Wu

Emotion Recognition in Conversation has been seen to be widely applicable in call center analytics, opinion mining, finance, retail, healthcare, and other industries. In a call center scenario, the role of the call center agent is not just…

Computation and Language · Computer Science 2025-09-24 Aditi Debsharma , Bhushan Jagyasi , Surajit Sen , Priyanka Pandey , Devicharith Dovari , Yuvaraj V. C , Rosalin Parida , Gopali Contractor

Acoustically expressed emotions can make communication with a robot more efficient. Detecting emotions like anger could provide a clue for the robot indicating unsafe/undesired situations. Recently, several deep neural network-based models…

Robotics · Computer Science 2018-04-12 Egor Lakomkin , Mohammad Ali Zamani , Cornelius Weber , Sven Magg , Stefan Wermter

Conversational systems are now capable of producing impressive and generally relevant responses. However, we have no visibility nor control of the socio-emotional strategies behind state-of-the-art Large Language Models (LLMs), which poses…

Computation and Language · Computer Science 2024-12-09 Lorraine Vanel , Ariel R. Ramos Vela , Alya Yacoubi , Chloé Clavel

In communication, a human would recognize the emotion of an interlocutor and respond with an appropriate emotion, such as empathy and comfort. Toward developing a dialogue system with such a human-like ability, we propose a method to build…

Computation and Language · Computer Science 2022-05-25 Tatsuya Ide , Daisuke Kawahara

With the development of deep neural networks, automatic music composition has made great progress. Although emotional music can evoke listeners' different emotions and it is important for artistic expression, only few researches have…

Sound · Computer Science 2021-12-17 Kaitong Zheng , Ruijie Meng , Chengshi Zheng , Xiaodong Li , Jinqiu Sang , Juanjuan Cai , Jie Wang

Current approaches to empathetic response generation typically encode the entire dialogue history directly and put the output into a decoder to generate friendly feedback. These methods focus on modelling contextual information but neglect…

Computation and Language · Computer Science 2023-11-28 Guoqing Lv , Jiang Li , Xiaoping Wang , Zhigang Zeng

Affective computing has recently gained popularity, especially in the field of human-computer interaction systems, where effectively evoking and detecting emotions is of paramount importance to enhance users experience. However, several…

Human-Computer Interaction · Computer Science 2024-07-15 S. M. Hossein Mousavi , Matteo Besenzoni , Davide Andreoletti , Achille Peternier , Silvia Giordano

Emotion Recognition in Conversations (ERC) is essential for building empathetic human-machine systems. Existing studies on ERC primarily focus on summarizing the context information in a conversation, however, ignoring the differentiated…

Computation and Language · Computer Science 2020-10-16 Yuzhao Mao , Qi Sun , Guang Liu , Xiaojie Wang , Weiguo Gao , Xuan Li , Jianping Shen

Effective speech emotional representations play a key role in Speech Emotion Recognition (SER) and Emotional Text-To-Speech (TTS) tasks. However, emotional speech samples are more difficult and expensive to acquire compared with Neutral…

Audio and Speech Processing · Electrical Eng. & Systems 2023-06-12 Shijun Wang , Jón Guðnason , Damian Borth
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