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Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Affects---emotions and moods---have an impact on cognitive activities and the working performance of individuals. Development tasks are undertaken through cognitive processes, yet software engineering research lacks theory on affects and…

Software Engineering · Computer Science 2015-09-18 Daniel Graziotin , Xiaofeng Wang , Pekka Abrahamsson

Collaborative software development happens in teams, that cooperate on shared artefacts, and discuss development on online platforms. Due to the complexity of development and the variety of teams, software components often act as effective…

Software Engineering · Computer Science 2024-05-28 Tien Rahayu Tulili , Ayushi Rastogi , Andrea Capiluppi

Software developers experience and share a wide range of emotions throughout a rich ecosystem of communication channels. A recent trend that has emerged in empirical software engineering studies is leveraging sentiment analysis of…

Software Engineering · Computer Science 2018-03-07 Nicole Novielli , Fabio Calefato , Filippo Lanubile

Social media platforms and online forums generate rapid and increasing amount of textual data. Businesses, government agencies, and media organizations seek to perform sentiment analysis on this rich text data. The results of these…

Computation and Language · Computer Science 2020-09-29 Muhammad Haroon Shakeel , Turki Alghamidi , Safi Faizullah , Imdadullah Khan

Background: Teamwork, coordination, and communication are a prerequisite for the timely completion of a software project. Meetings as a facilitator for coordination and communication are an established medium for information exchange.…

Software Engineering · Computer Science 2022-07-05 Jil Klünder , Oliver Karras

Assessing the personality of software engineers may help to match individual traits with the characteristics of development activities such as code review and testing, as well as support managers in team composition. However,…

Software Engineering · Computer Science 2022-02-15 Fabio Calefato , Filippo Lanubile

Sentiment analysis (SA) is commonly applied to digital textual data, revealing insight into opinions and feelings. Many systematic reviews have summarized existing work, but often overlook discussions of validity and scientific practices.…

Computers and Society · Computer Science 2023-10-31 Laura E. M. Ayravainen , Joanne Hinds , Brittany I. Davidson

Sentiment Analysis (SA) refers to a family of techniques at the crossroads of statistics, natural language processing, and computational linguistics. The primary goal is to detect the semantic orientation of individual opinions and comments…

Information Retrieval · Computer Science 2026-03-09 Michelangelo Misuraca , Alessia Forciniti , Germana Scepi , Maria Spano

Subjective and sentiment analysis have gained considerable attention recently. Most of the resources and systems built so far are done for English. The need for designing systems for other languages is increasing. This paper surveys…

Computation and Language · Computer Science 2016-08-26 Mohammed Korayem , Khalifeh Aljadda , David Crandall

Context: A deeper understanding of human factors in software engineering (SE) is essential for improving team collaboration, decision-making, and productivity. Communication channels like code reviews and chats provide insights into…

Software Engineering · Computer Science 2025-04-21 Amirali Sajadi , Kostadin Damevski , Preetha Chatterjee

Software developers are increasingly using machine learning APIs to implement 'intelligent' features. Studies show that incorporating machine learning into an application increases technical debt, creates data dependencies, and introduces…

Software Engineering · Computer Science 2020-05-28 Maheswaree K Curumsing , Alex Cummaudo , Ulrike Maria Graetsch , Scott Barnett , Rajesh Vasa

Today, the web has become a mandatory platform to express users' opinions, emotions and feelings about various events. Every person using his smartphone can give his opinion about the purchase of a product, the occurrence of an accident,…

Computation and Language · Computer Science 2023-03-21 Kazem Taghandiki , Elnaz Rezaei Ehsan

The current research is focusing on the area of Opinion Mining also called as sentiment analysis due to sheer volume of opinion rich web resources such as discussion forums, review sites and blogs are available in digital form. One…

Computation and Language · Computer Science 2013-07-15 Arti Buche , Dr. M. B. Chandak , Akshay Zadgaonkar

The experimental evaluation of the methods and concepts covered in software engineering has been increasingly valued. This value indicates the constant search for new forms of assessment and validation of the results obtained in Software…

Software Engineering · Computer Science 2020-06-30 T. F. M. Sirqueira , M. A. Miguel , H. L. O. Dalpra , M. A. P. Araujo , J. M. N. David

Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to better enable support analysts to handle such escalations. In…

Software Engineering · Computer Science 2020-10-27 Colin Werner , Lloyd Montgomery , Sanja Dodos , Gabriel Tapuc , Diksha Sharma , Daniela Damian

In designing most software applications, much effort is placed upon the functional goals, which make a software system useful. However, the failure to consider emotional goals, which make a software system pleasurable to use, can result in…

Software Engineering · Computer Science 2018-10-31 Mohammadhossein Sherkat , Tim Miller , Antonette Mendoza , Rachel Burrows

Productive software engineering teams require effective communication and balanced contributions between team members. However, teams are often ineffective at these skills, which is detrimental to project success. Project-based university…

Software Engineering · Computer Science 2025-06-16 April Clarke

In a world where technology is increasingly embedded in our everyday experiences, systems that sense and respond to human emotions are elevating digital interaction. At the intersection of artificial intelligence and human-computer…

Human-Computer Interaction · Computer Science 2025-05-06 Karishma Hegde , Hemadri Jayalath

Sentiment or mood can express themselves on various levels in music. In automatic analysis, the actual audio data is usually analyzed, but the lyrics can also play a crucial role in the perception of moods. We first evaluate various models…

Sound · Computer Science 2024-05-06 Lea Schaab , Anna Kruspe