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The increasing burden of responding to large volumes of patient messages has become a key factor contributing to physician burnout. Generative AI (GenAI) shows great promise to alleviate this burden by automatically drafting patient message…

Computers and Society · Computer Science 2025-08-20 Di Hu , Yawen Guo , Ha Na Cho , Emilie Chow , Dana B. Mukamel , Dara Sorkin , Andrew Reikes , Danielle Perret , Deepti Pandita , Kai Zheng

This study introduces and examines the potential of an AI system to generate health awareness messages. The topic of folic acid, a vitamin that is critical during pregnancy, served as a test case. Using prompt engineering, we generated…

Computation and Language · Computer Science 2024-02-23 Sue Lim , Ralf Schmälzle

Documentation burden is a major contributor to clinician burnout, which is rising nationally and is an urgent threat to our ability to care for patients. Artificial intelligence (AI) chatbots, such as ChatGPT, could reduce clinician burden…

Automated question-answering (QA) systems increasingly rely on retrieval-augmented generation (RAG) to ground large language models (LLMs) in authoritative medical knowledge, ensuring clinical accuracy and patient safety in Artificial…

Computation and Language · Computer Science 2026-03-05 Aswini Sivakumar , Vijayan Sugumaran , Yao Qiang

In this work, we present a novel technique to improve the quality of draft clinical notes for physicians. This technique is concentrated on the ability to model implicit physician conversation styles and note preferences. We also introduce…

Computation and Language · Computer Science 2024-08-08 Nathan Brake , Thomas Schaaf

Aim of this paper is the description of a new tool to support institutions in the implementation of targeted countermeasures, based on quantitative and multi-scale elements, for the fight and prevention of emergencies, such as the current…

Computers and Society · Computer Science 2020-11-12 A. Sebastianelli , F. Mauro , G. Di Cosmo , F. Passarini , M. Carminati , S. L. Ullo

This paper proposes a multi-agent artificial intelligence system that generates response-oriented media content in real time based on audio-derived emotional signals. Unlike conventional speech emotion recognition studies that focus…

Artificial Intelligence · Computer Science 2026-01-21 HyeYoung Lee

A medical provider's summary of a patient visit serves several critical purposes, including clinical decision-making, facilitating hand-offs between providers, and as a reference for the patient. An effective summary is required to be…

Computation and Language · Computer Science 2023-05-11 Varun Nair , Elliot Schumacher , Anitha Kannan

The automation of the medical evidence acquisition and diagnosis process has recently attracted increasing attention in order to reduce the workload of doctors and democratize access to medical care. However, most works proposed in the…

Computation and Language · Computer Science 2022-10-14 Arsene Fansi Tchango , Rishab Goel , Julien Martel , Zhi Wen , Gaetan Marceau Caron , Joumana Ghosn

Patients have long sought health information online, and increasingly, they are turning to generative AI to answer their health-related queries. Given the high stakes of the medical domain, techniques like retrieval-augmented generation and…

Computation and Language · Computer Science 2025-06-11 Lionel Wong , Ayman Ali , Raymond Xiong , Shannon Zeijang Shen , Yoon Kim , Monica Agrawal

The rapid dissemination and adoption of smart speakers has enabled substantial opportunities to improve human health. Just as the introduction of the mobile phone led to considerable health innovation, smart speaker computing systems carry…

Computers and Society · Computer Science 2021-03-09 Jacob Sunshine

Urgent care clinics and emergency departments around the world periodically suffer from extended wait times beyond patient expectations due to inadequate staffing levels. These delays have been linked with adverse clinical outcomes.…

Machine Learning · Computer Science 2022-05-27 Paula Maddigan , Teo Susnjak

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Question answering (QA) has achieved promising progress recently. However, answering a question in real-world scenarios like the medical domain is still challenging, due to the requirement of external knowledge and the insufficient quantity…

Artificial Intelligence · Computer Science 2019-12-10 Sheng Shen , Yaliang Li , Nan Du , Xian Wu , Yusheng Xie , Shen Ge , Tao Yang , Kai Wang , Xingzheng Liang , Wei Fan

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

There is a need for systems to dynamically interact with ageing populations to gather information, monitor health condition and provide support, especially after hospital discharge or at-home settings. Several smart devices have been…

Computers and Society · Computer Science 2018-03-19 Ahmed Fadhil

With the advent of off-the-shelf intelligent home products and broader internet adoption, researchers increasingly explore smart computing applications that provide easier access to health and wellness resources. AI-based systems like…

Human-Computer Interaction · Computer Science 2021-07-29 Lu Wang , Munif Ishad Mujib , Jake Williams , George Demiris , Jina Huh-Yoo

Electronic health records (EHR) and claims data are rich sources of real-world data that reflect patient health status and healthcare utilization. Querying these databases to answer epidemiological questions is challenging due to the…

Computation and Language · Computer Science 2025-01-08 Angelo Ziletti , Leonardo D'Ambrosi

This paper presents UMASS_BioNLP team participation in the MEDIQA-Chat 2023 shared task for Task-A and Task-C. We focus especially on Task-C and propose a novel LLMs cooperation system named a doctor-patient loop to generate high-quality…

Computation and Language · Computer Science 2023-06-30 Junda Wang , Zonghai Yao , Avijit Mitra , Samuel Osebe , Zhichao Yang , Hong Yu

The ability to ask questions is important in both human and machine intelligence. Learning to ask questions helps knowledge acquisition, improves question-answering and machine reading comprehension tasks, and helps a chatbot to keep the…

Computation and Language · Computer Science 2020-03-06 Bang Liu , Haojie Wei , Di Niu , Haolan Chen , Yancheng He