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As a two-sided marketplace, Airbnb brings together hosts who own listings for rent with prospective guests from around the globe. Results from a guest's search for listings are displayed primarily through two interfaces: (1) as a list of…

The maintenance of big cities public transport service quality requires constant monitoring, which may become an expensive and time-consuming practice. The perception of quality, from the users point of view is an important aspect of…

Computers and Society · Computer Science 2017-05-11 Vasco Furtado , Carlos Caminha , Elizabeth Furtado , André Lopes , Victor Dantas , Caio Ponte , Sofia Cavalcante

Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…

Software Engineering · Computer Science 2025-08-04 Shuyao Jiang , Jiazhen Gu , Wujie Zheng , Yangfan Zhou , Michael R. Lyu

[Purpose] To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user…

Computation and Language · Computer Science 2022-09-09 Chenglei Qin , Chengzhi Zhang , Yi Bu

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Computation and Language · Computer Science 2021-04-15 Victor S. Bursztyn , Jennifer Healey , Eunyee Koh , Nedim Lipka , Larry Birnbaum

In academic research, recommender systems are often evaluated on benchmark datasets, without much consideration about the global timeline. Hence, we are unable to answer questions like: Do loyal users enjoy better recommendations than…

Information Retrieval · Computer Science 2022-07-05 Yitong Ji , Aixin Sun , Jie Zhang , Chenliang Li

Existing benchmark datasets for recommender systems (RS) either are created at a small scale or involve very limited forms of user feedback. RS models evaluated on such datasets often lack practical values for large-scale real-world…

Information Retrieval · Computer Science 2023-06-06 Guanghu Yuan , Fajie Yuan , Yudong Li , Beibei Kong , Shujie Li , Lei Chen , Min Yang , Chenyun Yu , Bo Hu , Zang Li , Yu Xu , Xiaohu Qie

In current times, the importance of online hotel review sites has become more and more apparent. Users of these sites reference of reviews strongly influences their purchase behavior and as such, reviews are important to companies and…

Information Retrieval · Computer Science 2021-10-05 Elisa Claire Alemán Carreón , Hirofumi Nonaka , Toru Hiraoka

The hospitality industry is one of the data-rich industries that receives huge Volumes of data streaming at high Velocity with considerably Variety, Veracity, and Variability. These properties make the data analysis in the hospitality…

Databases · Computer Science 2017-09-20 Avishek Bose , Arslan Munir , Neda Shabani

The Web today has millions of datasets, and the number of datasets continues to grow at a rapid pace. These datasets are not standalone entities; rather, they are intricately connected through complex relationships. Semantic relationships…

Information Retrieval · Computer Science 2024-08-28 Kate Lin , Tarfah Alrashed , Natasha Noy

In recent years, a vast amount of research has been conducted on learning people's interests from their actions. Yet their collective actions also allow us to learn something about the world, in particular, infer attributes of places people…

Social and Information Networks · Computer Science 2016-10-25 Shuxin Nie , Abhimanyu Das , Evgeniy Gabrilovich , Wei-Lwun Lu , Boris Mazniker , Chris Schilling

Estimating model performance without labels is an important goal for understanding how NLP models generalize. While prior work has proposed measures based on dataset similarity or predicted correctness, it remains unclear when these…

Computation and Language · Computer Science 2025-10-13 Veronica Rammouz , Aaron Gonzalez , Carlos Cruzportillo , Adrian Tan , Nicole Beebe , Anthony Rios

Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…

Machine Learning · Computer Science 2024-08-31 Md Mahmudul Hasan , Shaikh Anowarul Fattah

Ranking problem has attracted much attention in real systems. How to design a robust ranking method is especially significant for online rating systems under the threat of spamming attacks. By building reputation systems for users, many…

Information Retrieval · Computer Science 2015-05-20 Jian Gao , Yu-Wei Dong , Mingsheng Shang , Shi-Min Cai , Tao Zhou

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often…

Computation and Language · Computer Science 2024-08-01 Md Shajalal , Md Atabuzzaman , Alexander Boden , Gunnar Stevens , Delong Du

The continuous increase of data generated provides enormous possibilities of both public and private companies. The management of this mass of data or big data will play a crucial role in the society of the future, as it finds applications…

Computers and Society · Computer Science 2015-01-15 Fatima El Jamiy , Abderrahmane Daif , Mohamed Azouazi , Abdelaziz Marzak

Recommender System research suffers currently from a disconnect between the size of academic data sets and the scale of industrial production systems. In order to bridge that gap we propose to generate more massive user/item interaction…

Information Retrieval · Computer Science 2019-02-22 Francois Belletti , Karthik Lakshmanan , Walid Krichene , Yi-Fan Chen , John Anderson

Recommendation systems are an important units in today's e-commerce applications, such as targeted advertising, personalized marketing and information retrieval. In recent years, the importance of contextual information has motivated…

Information Retrieval · Computer Science 2016-07-29 Tal Hadad

Modern sequential recommender systems, ranging from lightweight transformer-based variants to large language models, have become increasingly prominent in academia and industry due to their strong performance in the next-item prediction…

Information Retrieval · Computer Science 2025-08-11 Danil Gusak , Anna Volodkevich , Anton Klenitskiy , Alexey Vasilev , Evgeny Frolov

Just as user preferences change with time, item reviews also reflect those same preference changes. In a nutshell, if one is to sequentially incorporate review content knowledge into recommender systems, one is naturally led to dynamical…

Information Retrieval · Computer Science 2022-03-23 Kostadin Cvejoski , Ramses J. Sanchez , Christian Bauckhage , Cesar Ojeda