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Measuring user satisfaction level is a challenging task, and a critical component in developing large-scale conversational agent systems serving the needs of real users. An widely used approach to tackle this is to collect human annotation…
Large language models (LLMs) are now accessible to anyone with a computer, a web browser, and an internet connection via browser-based interfaces, shifting the dynamics of participation in AI development. This article examines how…
Reconstructing past events requires reasoning across long time horizons. To figure out what happened, we need to use our prior knowledge about the world and human behavior and draw inferences from various sources of evidence including…
News feeds in virtually all social media platforms include engagement metrics, such as the number of times each post is liked and shared. We find that exposure to these social engagement signals increases the vulnerability of users to…
The use of a wide range of sensory modalities is increasingly central to technologies for learning, communication, and affective regulation. During the preschool years, sensory integration develops rapidly, shaping how children perceive and…
Story-writing is a fundamental aspect of human imagination, relying heavily on creativity to produce narratives that are novel, effective, and surprising. While large language models (LLMs) have demonstrated the ability to generate…
User experience research often uses surveys and interviews, which may miss subconscious user interactions. This study explores eye-tracking and biometric feedback as tools to assess user engagement and cognitive load in digital interfaces.…
Creativity in social robots requires further attention in the interdisciplinary field of Human-Robot Interaction (HRI). This paper investigates the hypothesised connection between the perceived creative agency and the animacy of social…
This work investigates whether knowledge-driven large language model (LLM)-based storytelling can support purposeful narrative interaction with a digital companion for older adults. To address known limitations of LLMs, including…
Socialization is an essential development skill for preschool children. In collaboration with the LEGO Group, we developed Robert Robot, a simplified robot, which enables socialization between children and facilitates shared experiences…
Understanding how children design and what they value in AI interfaces that allow them to explicitly train their models such as teachable machines, could help increase such activities' impact and guide the design of future technologies. In…
Writing compelling fiction is a multifaceted process combining elements such as crafting a plot, developing interesting characters, and using evocative language. While large language models (LLMs) show promise for story writing, they…
Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…
High dialogue engagement is a crucial indicator of an effective conversation. A reliable measure of engagement could help benchmark large language models, enhance the effectiveness of human-computer interactions, or improve personal…
We describe experiments towards building a conversational digital assistant that considers the preferred conversational style of the user. In particular, these experiments are designed to measure whether users prefer and trust an assistant…
The rapid development of generative artificial intelligence (AI) and large language models (LLMs), and the availability of services that make them accessible, have led the general public to begin incorporating them into everyday life. The…
In 2025, Large Language Model (LLM) services have launched a new feature -- AI video chat -- allowing users to interact with AI agents via real-time video communication (RTC), just like chatting with real people. Despite its significance,…
Participatory machine learning (ML) encourages the inclusion of end users and people affected by ML systems in design and development processes. We interviewed 18 participation brokers -- individuals who facilitate such inclusion and…
This paper describes a metric for measuring the success of a complex system composed of agents performing autonomous behaviours. Because of the difficulty in evaluating such systems, this metric will help to give an initial indication as to…
This paper studies how parents want to moderate children's interactions with Generative AI chatbots, with the goal of informing the design of future GenAI parental control tools. We first used an LLM to generate synthetic child-GenAI…