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Business success in e-commerce depends on customer perceived value. A customer with high perceived value buys, returns, and recommends items. The perceived value is at risk whenever the information load harms users' shopping experience. In…
Product search has been a crucial entry point to serve people shopping online. Most existing personalized product models follow the paradigm of representing and matching user intents and items in the semantic space, where finer-grained…
This paper presents the Entity-Duet Neural Ranking Model (EDRM), which introduces knowledge graphs to neural search systems. EDRM represents queries and documents by their words and entity annotations. The semantics from knowledge graphs…
Providing accurate predictions is challenging for machine learning algorithms when the number of features is larger than the number of samples in the data. Prior knowledge can improve machine learning models by indicating relevant variables…
Expert finding is an important task in both industry and academia. It is challenging to rank candidates with appropriate expertise for various queries. In addition, different types of objects interact with one another, which naturally forms…
Result relevance prediction is an essential task of e-commerce search engines to boost the utility of search engines and ensure smooth user experience. The last few years eyewitnessed a flurry of research on the use of Transformer-style…
Bundle recommendation approaches offer users a set of related items on a particular topic. The current state-of-the-art (SOTA) method utilizes contrastive learning to learn representations at both the bundle and item levels. However, due to…
With the increasing demands on e-commerce platforms, numerous user action history is emerging. Those enriched action records are vital to understand users' interests and intents. Recently, prior works for user behavior prediction mainly…
Typical e-commerce platforms contain millions of products in the catalog. Users visit these platforms and enter search queries to retrieve their desired products. Therefore, showing the relevant products at the top is essential for the…
The task of Knowledge Graph Completion (KGC) aims to automatically infer the missing fact information in Knowledge Graph (KG). In this paper, we take a new perspective that aims to leverage rich user-item interaction data (user interaction…
Entity Alignment (EA) identifies entities across databases that refer to the same entity. Knowledge graph-based embedding methods have recently dominated EA techniques. Such methods map entities to a low-dimension space and align them based…
A prominent application of knowledge graph (KG) is document enrichment. Existing methods identify mentions of entities in a background KG and enrich documents with entity types and direct relations. We compute an entity relation subgraph…
Entity matching in Customer 360 is the task of determining if multiple records represent the same real world entity. Entities are typically people, organizations, locations, and events represented as attributed nodes in a graph, though they…
Entity Coreference Resolution is the task of resolving all mentions in a document that refer to the same real world entity and is considered as one of the most difficult tasks in natural language understanding. It is of great importance for…
Recent advances in language modeling have enabled new conversational systems. In particular, it is often desirable for people to make choices among specified options when using such systems. We address this problem of reference resolution,…
Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of…
Recommendation systems can provide accurate recommendations by analyzing user shopping history. A richer user history results in more accurate recommendations. However, in real applications, users prefer e-commerce platforms where the item…
Most eCommerce applications, like web-shops have millions of products. In this context, the identification of similar products is a common sub-task, which can be utilized in the implementation of recommendation systems, product search…
This paper explores entity embedding effectiveness in ad-hoc entity retrieval, which introduces distributed representation of entities into entity retrieval. The knowledge graph contains lots of knowledge and models entity semantic…
We introduce a data-centric approach for mitigating presentation bias in real-time neural query autocomplete systems through the use of synthetic prefixes. These prefixes are generated from complete user queries collected during regular…