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Sustaining newcomer participation is critical for the long-term health of open-source communities. Although prior research has explored various task recommendation approaches to help newcomers resolve their first-issue, these methods…
Open source software projects evolve thanks to a group of volunteers that help in their development. Thus, the success of these projects depends on their ability to attract (and keep) developers. We believe the openness of a project, i.e.,…
Usability is an increasing concern in open source software (OSS). Given the recent changes in the OSS landscape, it is imperative to examine the OSS contributors' current valued factors, practices, and challenges concerning usability. We…
This paper analyses changes in public opinion by tracking political discussions in which people voluntarily engage online. Unlike polls or surveys, our approach does not elicit opinions but approximates what the public thinks by analysing…
Open source development, to a great extent, is a type of social movement in which shared ideologies play critical roles. For participants of open source development, ideology determines how they make sense of things, shapes their thoughts,…
Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to better enable support analysts to handle such escalations. In…
The social connections people form online affect the quality of information they receive and their online experience. Although a host of socioeconomic and cognitive factors were implicated in the formation of offline social ties, few of…
Governments are increasingly employing funding for open source software (OSS) development as a policy lever to support the security of software supply chains, digital sovereignty, economic growth, and national competitiveness in science and…
Individual differences in personality determine our preferences, traits and values, which should similarly hold for the way we express ourselves. With current advancements and transformations of technology and society, text-based…
Governance has been highlighted as a key factor in the success of an Open Source Software (OSS) project. It is generally seen that in a mixed meritocracy and autocracy governance model, the decision-making (DM) responsibility regarding what…
A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
An issue tracker is a software tool used by organisations to interact with users and manage various aspects of the software development lifecycle. With the rise of agile methodologies, issue trackers have become popular in open and…
The relationship between language and thought remains an unresolved philosophical issue. Existing viewpoints can be broadly categorized into two schools: one asserting their independence, and another arguing that language constrains…
With the advancement of web technology and its growth, there is a huge volume of data present in the web for internet users and a lot of data is generated too. Internet has become a platform for online learning, exchanging ideas and sharing…
The current research is focusing on the area of Opinion Mining also called as sentiment analysis due to sheer volume of opinion rich web resources such as discussion forums, review sites and blogs are available in digital form. One…
Background: Despite a growing body of literature on the impact of software bots on open source software development teams, their effects on team communication, coordination, and collaboration practices are not well understood. Bots can have…
Software development is a collaborative task involving diverse development teams, where toxic communication can negatively impact team mood and project success. Mood surveys enable the early detection of underlying tensions or…
Background: Studies examining how sentiment on social media varies depending on timing and location appear to produce inconsistent results, making it hard to design systems that use sentiment to detect localized events for public health…
Developing software with the source code open to the public is prevalent; however, similar to its closed counter part, open-source has quality problems, which cause functional failures, such as program breakdowns, and non-functional, such…
Recent advances in neurosciences and psychology have provided evidence that affective phenomena pervade intelligence at many levels, being inseparable from the cognitionaction loop. Perception, attention, memory, learning, decisionmaking,…