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The sustainability of open source software (OSS) projects hinges on contributor retention. Interpersonal challenges can inhibit a feeling of welcomeness among contributors, particularly from underrepresented groups, which impacts their…

Software Engineering · Computer Science 2024-11-05 Bianca Trinkenreich , Zixuan Feng , Rudrajit Choudhuri , Marco Gerosa , Anita Sarma , Igor Steinmacher

Although many software development projects have moved their developer discussion forums to generic platforms such as Stack Overflow, Eclipse has been steadfast in hosting their self-supported community forums. While recent studies show…

Comments play an important role within online creative communities because they make it possible to foster the production and improvement of authors' artifacts. We investigate how comment-based communication help shape members' behavior…

Social and Information Networks · Computer Science 2021-07-30 Fabio Calefato , Giuseppe Iaffaldano , Filippo Lanubile , Antonio Lategano , Nicole Novielli

Most issue tracking systems for open source software (OSS) development include features for community members to embed visual contents, such as images and videos, to enhance the discussion. Although playing an important role, there is…

Software Engineering · Computer Science 2022-04-29 Vishakha Agrawal , Yong-Han Lin , Jinghui Cheng

Sentiment analysis methods have become popular for investigating human communication, including discussions related to software projects. Since general-purpose sentiment analysis tools do not fit well with the information exchanged by…

Software Engineering · Computer Science 2021-04-22 Nicole Novielli , Fabio Calefato , Filippo Lanubile , Alexander Serebrenik

Affects---emotions and moods---have an impact on cognitive activities and the working performance of individuals. Development tasks are undertaken through cognitive processes, yet software engineering research lacks theory on affects and…

Software Engineering · Computer Science 2015-09-18 Daniel Graziotin , Xiaofeng Wang , Pekka Abrahamsson

The usability of open-source software (OSS) is important but frequently overlooked in favor of technical and functional complexity. Argumentation can be a pivotal device for diverse stakeholders in OSS usability discussions to express…

Software Engineering · Computer Science 2025-12-10 Arghavan Sanei , Chaima Amiri , Atefeh Shokrizadeh , Jinghui Cheng

Discussions is a new feature of GitHub for asking questions or discussing topics outside of specific Issues or Pull Requests. Before being available to all projects in December 2020, it had been tested on selected open source software…

Software Engineering · Computer Science 2021-10-01 Hideaki Hata , Nicole Novielli , Sebastian Baltes , Raula Gaikovina Kula , Christoph Treude

In recommender systems, the presentation of explanations plays a crucial role in supporting users' decision-making processes. Although numerous existing studies have focused on the effects (transparency or persuasiveness) of explanation…

Human-Computer Interaction · Computer Science 2025-03-03 Ayano Okoso , Keisuke Otaki , Satoshi Koide , Yukino Baba

The analysis of sentimental posts about software testing on Stack Overflow reveals that motivation and commitment of developers to use software testing methods is not only influenced by tools and technology. Rather, attitudes are also…

Software Engineering · Computer Science 2023-04-25 Mark Swillus , Andy Zaidman

Recent works have proposed that software developers' positive emotion has a positive impact on software developers' productivity. In this paper we investigate two data sources: developers chat messages (from Slack and Hipchat) and source…

Software Engineering · Computer Science 2020-04-22 Miikka Kuutila , Mika Mäntylä , Maëlick Claes

The time pressure associated with software development, among other factors, often leads to a diminished emotional state among developers. However, whether emotions affect perceived productivity remains an open question. This study aims to…

Software Engineering · Computer Science 2025-10-07 Pawel Weichbroth , Maciej Lotysz , Michal Wrobel

Previous work established that open source software (OSS) projects can benefit from the involvement of UX professionals, who offer user-centric perspectives and contributions to improve software usability. However, their participation in…

Human-Computer Interaction · Computer Science 2025-03-05 Arghavan Sanei , Jinghui Cheng

Background: As most of the software development organizations are male-dominated, female developers encountering various negative workplace experiences reported feeling like they "do not belong". Exposures to discriminatory expletives or…

Computers and Society · Computer Science 2018-12-14 Rajshakhar Paul , Amiangshu Bosu , Kazi Zakia Sultana

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

Human-Computer Interaction · Computer Science 2026-03-25 Olivia Yan Huang , Monika Stodolska , Sharifa Sultana

Social media platforms and online forums generate rapid and increasing amount of textual data. Businesses, government agencies, and media organizations seek to perform sentiment analysis on this rich text data. The results of these…

Computation and Language · Computer Science 2020-09-29 Muhammad Haroon Shakeel , Turki Alghamidi , Safi Faizullah , Imdadullah Khan

Software developers experience and share a wide range of emotions throughout a rich ecosystem of communication channels. A recent trend that has emerged in empirical software engineering studies is leveraging sentiment analysis of…

Software Engineering · Computer Science 2018-03-07 Nicole Novielli , Fabio Calefato , Filippo Lanubile

A positive working climate is essential in modern software development. It enhances productivity since a satisfied developer tends to deliver better results. Sentiment analysis tools are a means to analyze and classify textual communication…

Software Engineering · Computer Science 2025-02-11 Martin Obaidi , Henrik Holm , Kurt Schneider , Jil Klünder

Although remote working is increasingly adopted during the pandemic, many are concerned by the low-efficiency in the remote working. Missing in text-based communication are non-verbal cues such as facial expressions and body language, which…

Computers and Society · Computer Science 2024-04-17 Yuhang Zhou , Xuan Lu , Ge Gao , Qiaozhu Mei , Wei Ai

There is growing concern about maintainers self-sabotaging their work in order to take political or economic stances, a practice referred to as "protestware". Our objective is to understand the discourse around discussions on such an…