Related papers: A Comparison of Indonesia E-Commerce Sentiment Ana…
The exponential growth of e-commerce platforms in Indonesia has generated a massive volume of user-generated product reviews. Analyzing the sentiment of these reviews is critical for measuring customer satisfaction and identifying product…
Indonesian marketplace reviews mix standard vocabulary with slang, regional loanwords, numeric shorthands, and emoji, making lexicon-based sentiment tools unreliable in practice. This paper describes a two-track classification pipeline…
The growth of internet users in Indonesia gives an impact on many aspects of daily life, including commerce. Indonesian small-medium enterprises took this advantage of new media to derive their activity by the meaning of online commerce.…
E-commerce provides an efficient and effective way to exchange goods between sellers and customers. E-commerce has been a popular method for doing business, because of its simplicity of having commerce activity transparently available,…
Understanding emotions in the Indonesian language is essential for improving customer experiences in e-commerce. This study focuses on enhancing the accuracy of emotion classification in Indonesian by leveraging advanced language models,…
The exponential expansion of digital commerce in Indonesia has significantly shifted consumer interactions toward video-centric social networks, particularly YouTube. Consequently, the sheer volume of unstructured, multi-contextual comments…
Topline hotels are now shifting into the digital way in how they understand their customers to maintain and ensuring satisfaction. Rather than the conventional way which uses written reviews or interviews, the hotel is now heavily investing…
This study presents a comparative analysis between two primary approaches in Natural Language Processing (NLP): Machine Learning (ML) utilizing the PyCaret AutoML framework, and Deep Learning (DL). The evaluation is conducted on a sentiment…
The availability of social media simplifies the companies-customers relationship. An effort to engage customers in conversation networks using social media is called Social Customer Relationship Management (SCRM). Social Network Analysis…
Sentiment analysis of product reviews on e-commerce platforms plays a critical role in automatically understanding customer satisfaction and providing actionable insights for sellers seeking to improve product quality. This paper presents a…
Over the past decade humans have experienced exponential growth in the use of online resources, in particular social media and microblogging websites such as Facebook, Twitter, YouTube and also mobile applications such as WhatsApp, Line,…
Google app market captures the school of thought of users via ratings and text reviews. The critique's viewpoint regarding an app is proportional to their satisfaction level. Consequently, this helps other users to gain insights before…
This paper presents a compact three-class sentiment analysis study for Indonesian social media text. The task is formulated with positive, negative, and neutral outputs derived from a fine-grained emotion dataset. The proposed practical…
In the last couple decades, social network services like Twitter have generated large volumes of data about users and their interests, providing meaningful business intelligence so organizations can better understand and engage their…
This paper benchmarks classical machine learning and deep learning approaches for three-class sentiment classification of Indonesian Spotify reviews. Using 100,000 scraped reviews and 70,155 cleaned samples, the study compares Support…
Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…
In today's world, everyone is expressive in some way, and the focus of this project is on people's opinions about rising electricity prices in United Kingdom and India using data from Twitter, a micro-blogging platform on which people post…
The rapid growth of e-commerce has led to an overwhelming volume of customer feedback, from product reviews to service interactions. Extracting meaningful insights from this data is crucial for businesses aiming to improve customer…
Nowadays, people from all around the world use social media sites to share information. Twitter for example is a platform in which users send, read posts known as tweets and interact with different communities. Users share their daily…
Online property business or known as e-commerce is currently experiencing an increase in home sales. Indonesia's e-commerce property business has positive trending shown by the increasing sales of more than 500% from 2011 to 2015. A…