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Large-scale data resulting from users online interactions provide the ultimate source of information to study emergent social phenomena on the Web. From individual actions of users to observable collective behaviors, different mechanisms…
Task-oriented dialog(TOD) aims to assist users in achieving specific goals through multi-turn conversation. Recently, good results have been obtained based on large pre-trained models. However, the labeled-data scarcity hinders the…
Big data research in Indonesia is constrained by a fundamental fragmentation: relevant data is scattered across social media, news portals, e-commerce platforms, review sites, and academic databases, each with different formats, access…
Bilingual terminologies are important machine translation resources in the field of e-commerce, which are usually either manually translated or automatically extracted from parallel data. The human translation is costly and e-commerce…
Social media has gained an immense popularity over the last decade. People tend to express opinions about their daily encounters on social media freely. These daily encounters include the places they traveled, hotels or restaurants they…
Recommender systems are a critical component of e-commercewebsites. The rapid development of online social networking services provides an opportunity to explore social networks together with information used in traditional recommender…
Despite the long history of named-entity recognition (NER) task in the natural language processing community, previous work rarely studied the task on conversational texts. Such texts are challenging because they contain a lot of word…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
Customer-centric marketing campaigns generate a large portion of e-commerce website traffic for Walmart. As the scale of customer data grows larger, expanding the marketing audience to reach more customers is becoming more critical for…
Human computer conversation is regarded as one of the most difficult problems in artificial intelligence. In this paper, we address one of its key sub-problems, referred to as short text conversation, in which given a message from human,…
In the marketing field, understanding consumer heterogeneity, which is the internal or psychological difference among consumers that cannot be captured by behavioral logs, has long been a critical challenge. However, a number of consumers…
Human communication is often executed in the form of a narrative, an account of connected events composed of characters, actions, and settings. A coherent narrative structure is therefore a requisite for a well-formulated narrative -- be it…
The amount of text generated daily on social media is gigantic and analyzing this text is useful for many purposes. To understand what lies beneath a huge amount of text, we need dependable and effective computing techniques from…
Network-based marketing refers to a collection of marketing techniques that take advantage of links between consumers to increase sales. We concentrate on the consumer networks formed using direct interactions (e.g., communications) between…
Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art…
This paper describes a dialogue system developed for the Dialogue Robot Competition 2023 that achieves topic control for trip planning by inserting text into prompts using the ChatGPT-API. We built a system that is capable of generating…
A success factor for modern companies in the age of Digital Marketing is to understand how customers think and behave based on their online shopping patterns. While the conventional method of gathering consumer insights through…
Conversational recommender systems promise rich interactions for e-commerce, but balancing exploration (clarifying user needs) and exploitation (making recommendations) remains challenging, especially when deploying large language models…
The whole world is changed rapidly and using the current technologies Internet becomes an essential need for everyone. Web is used in every field. Most of the people use web for a common purpose like online shopping, chatting etc. During an…
Social media have substantially altered the way brands and businesses advertise: Online Social Networks provide brands with more versatile and dynamic channels for advertisement than traditional media (e.g., TV and radio). Levels of…