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As labeling cost for different modules in task-oriented dialog (ToD) systems is high, a major challenge in practice is to learn different tasks with the least amount of labeled data. Recently, prompting methods over pre-trained language…

Computation and Language · Computer Science 2022-03-22 Fei Mi , Yitong Li , Yasheng Wang , Xin Jiang , Qun Liu

Personalized dialogue systems have advanced considerably with the integration of user-specific personas into large language models (LLMs). However, while LLMs can effectively generate personalized responses, the influence of persona…

Computation and Language · Computer Science 2025-06-03 Yonghyun Jun , Hwanhee Lee

User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often…

Computation and Language · Computer Science 2024-10-15 Kaisong Song , Yangyang Kang , Jiawei Liu , Xurui Li , Changlong Sun , Xiaozhong Liu

Conventional sequential recommendation models have achieved remarkable success in mining implicit behavioral patterns. However, these architectures remain structurally blind to explicit user intent: they struggle to adapt when a user's…

Information Retrieval · Computer Science 2026-03-06 Fuyuan Lyu , Chenglin Luo , Qiyuan Zhang , Yupeng Hou , Haolun Wu , Xing Tang , Xue Liu , Jin L. C. Guo , Xiuqiang He

Large Language Models (LLMs) has shown exceptional capabilities in many natual language understanding and generation tasks. However, the personalization issue still remains a much-coveted property, especially when it comes to the multiple…

Computation and Language · Computer Science 2024-11-27 Hongru Wang , Wenyu Huang , Yang Deng , Rui Wang , Zezhong Wang , Yufei Wang , Fei Mi , Jeff Z. Pan , Kam-Fai Wong

Instruction-tuned language models increasingly rely on large multi-turn dialogue corpora, but these datasets are often noisy and structurally inconsistent, with topic drift, repetitive chitchat, and mismatched answer formats across turns.…

Computation and Language · Computer Science 2026-04-21 Bo Li , Shikun Zhang , Wei Ye

Task-oriented dialog (TOD) systems often need to formulate knowledge base (KB) queries corresponding to the user intent and use the query results to generate system responses. Existing approaches require dialog datasets to explicitly…

Machine Learning · Computer Science 2021-06-04 Dinesh Raghu , Nikhil Gupta , Mausam

Recently introduced dialogue systems have demonstrated high usability. However, they still fall short of reflecting real-world conversation scenarios. Current dialogue systems exhibit an inability to replicate the dynamic, continuous,…

Computation and Language · Computer Science 2024-10-04 Jihyoung Jang , Taeyoung Kim , Hyounghun Kim

Personalized dialogue generation, focusing on generating highly tailored responses by leveraging persona profiles and dialogue context, has gained significant attention in conversational AI applications. However, persona profiles, a…

Computation and Language · Computer Science 2024-06-28 Qiushi Huang , Shuai Fu , Xubo Liu , Wenwu Wang , Tom Ko , Yu Zhang , Lilian Tang

The key to personalized search is to build the user profile based on historical behaviour. To deal with the users who lack historical data, group based personalized models were proposed to incorporate the profiles of similar users when…

Information Retrieval · Computer Science 2021-11-25 Yujia Zhou , Zhicheng Dou , Bingzheng Wei , Ruobing Xievand Ji-Rong Wen

Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability…

Computation and Language · Computer Science 2023-02-23 Thibault Cordier , Tanguy Urvoy , Fabrice Lefevre , Lina M. Rojas-Barahona

Personalized systems rely on user representations to connect behavioral history with downstream recommendation applications. Existing methods typically employ either supervised latent user embeddings, which are effective for retrieval but…

Information Retrieval · Computer Science 2026-05-11 Zhaoxuan Tan , Xiang Zhai , Yan Zhu , Meng Jiang , Mohamed Hammad

Recent advancements in LLM-powered agents have demonstrated significant potential in generating human-like responses; however, they continue to face challenges in maintaining long-term interactions within complex environments, primarily due…

Existing retrieval-based methods have made significant strides in maintaining long-term conversations. However, these approaches face challenges in memory database management and accurate memory retrieval, hindering their efficacy in…

Computation and Language · Computer Science 2024-07-02 Nuo Chen , Hongguang Li , Juhua Huang , Baoyuan Wang , Jia Li

Accurately modeling user preferences is vital not only for improving recommendation performance but also for enhancing transparency in recommender systems. Conventional user profiling methods, such as averaging item embeddings, often…

Information Retrieval · Computer Science 2025-05-05 Milad Sabouri , Masoud Mansoury , Kun Lin , Bamshad Mobasher

User simulators are crucial for replicating human interactions with dialogue systems, supporting both collaborative training and automatic evaluation, especially for large language models (LLMs). However, current role-playing methods face…

Computation and Language · Computer Science 2025-07-01 Kuang Wang , Xianfei Li , Shenghao Yang , Li Zhou , Feng Jiang , Haizhou Li

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a…

Computation and Language · Computer Science 2022-05-12 Zhiyu Chen , Bing Liu , Seungwhan Moon , Chinnadhurai Sankar , Paul Crook , William Yang Wang

Personalized and continuous interactions are critical for LLM-based conversational agents, yet finite context windows and static parametric memory hinder the modeling of long-term, cross-session user states. Existing approaches, including…

Artificial Intelligence · Computer Science 2026-02-03 Ao Tian , Yunfeng Lu , Xinxin Fan , Changhao Wang , Lanzhi Zhou , Yeyao Zhang , Yanfang Liu

To train a statistical spoken dialogue system (SDS) it is essential that an accurate method for measuring task success is available. To date training has relied on presenting a task to either simulated or paid users and inferring the…

Machine Learning · Computer Science 2015-08-17 Pei-Hao Su , David Vandyke , Milica Gasic , Dongho Kim , Nikola Mrksic , Tsung-Hsien Wen , Steve Young

Task-oriented dialogue focuses on conversational agents that participate in user-initiated dialogues on domain-specific topics. In contrast to chatbots, which simply seek to sustain open-ended meaningful discourse, existing task-oriented…

Computation and Language · Computer Science 2017-08-16 Mihail Eric , Christopher D. Manning
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