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How to incorporate external knowledge into a neural dialogue model is critically important for dialogue systems to behave like real humans. To handle this problem, memory networks are usually a great choice and a promising way. However,…
Proactive dialogue systems aim to empower chatbots with the capability of leading conversations towards specific targets, thereby enhancing user engagement and service autonomy. Existing systems typically target pre-defined keywords or…
Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation…
Most prior work on task-oriented dialogue systems are restricted to limited coverage of domain APIs. However, users oftentimes have requests that are out of the scope of these APIs. This work focuses on responding to these…
We investigate an end-to-end method for automatically inducing task-based dialogue systems from small amounts of unannotated dialogue data. It combines an incremental semantic grammar - Dynamic Syntax and Type Theory with Records (DS-TTR) -…
Recent dialogue approaches operate by reading each word in a conversation history, and aggregating accrued dialogue information into a single state. This fixed-size vector is not expandable and must maintain a consistent format over time.…
Many people browse online communities to learn from others' experiences and opinions, e.g., for constructing travel plans. Conversational search powered by large language models (LLMs) could ease this information-seeking task, but it…
Machine-learning based dialogue managers are able to learn complex behaviors in order to complete a task, but it is not straightforward to extend their capabilities to new domains. We investigate different policies' ability to handle…
During the last years, there has been a lot of interest in achieving some kind of complex reasoning using deep neural networks. To do that, models like Memory Networks (MemNNs) have combined external memory storages and attention…
Pre-trained language models (PLM) have advanced the state-of-the-art across NLP applications, but lack domain-specific knowledge that does not naturally occur in pre-training data. Previous studies augmented PLMs with symbolic knowledge for…
Providing dialogue agents with a profile representation can improve their consistency and coherence, leading to better conversations. However, current profile-based dialogue datasets for training such agents contain either explicit profile…
Endowing chatbots with a consistent personality plays a vital role for agents to deliver human-like interactions. However, existing personalized approaches commonly generate responses in light of static predefined personas depicted with…
Open-domain long-term memory conversation can establish long-term intimacy with humans, and the key is the ability to understand and memorize long-term dialogue history information. Existing works integrate multiple models for modelling…
Task-oriented dialogues often require agents to enact complex, multi-step procedures in order to meet user requests. While large language models have found success automating these dialogues in constrained environments, their widespread…
End-to-End intelligent neural dialogue systems suffer from the problems of generating inconsistent and repetitive responses. Existing dialogue models pay attention to unilaterally incorporating personal knowledge into the dialog while…
Conventional approaches to personalized dialogue generation typically require a large corpus, as well as predefined persona information. However, in a real-world setting, neither a large corpus of training data nor persona information are…
The impact of user satisfaction in policy learning task-oriented dialogue systems has long been a subject of research interest. Most current models for estimating the user satisfaction either (i) treat out-of-context short-texts, such as…
There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural…
Natural, spontaneous dialogue proceeds incrementally on a word-by-word basis; and it contains many sorts of disfluency such as mid-utterance/sentence hesitations, interruptions, and self-corrections. But training data for machine learning…
Recent advancements in dialogue policy planning have emphasized optimizing system agent policies to achieve predefined goals, focusing on strategy design, trajectory acquisition, and efficient training paradigms. However, these approaches…