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Advancements in Artificial Intelligence (AI) technologies' social fluency are being integrated into commercial interactions. As tools such as OpenAI's assistant are integrated into platforms such as Shopify, Klarna, and Visa, understanding…
Generative artificial intelligence (AI) is poised to reshape the way individuals communicate and interact. While this form of AI has the potential to efficiently make numerous human decisions, there is limited understanding of how…
Artificial Intelligence is one of the most significant and prominent technological innovations which has reshaped all aspects of human life on the lines of ease from magnitudes like shopping, data collection, driving, everyday life, medical…
AI-mediated communication is designed to help us do our work more quickly and efficiently. But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer -…
As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…
Artificial intelligence (AI) is an emerging technology that has the potential to transform many aspects of society, including the economy, healthcare, and transportation. This article synthesizes recent research literature on the global…
It is increasingly recognised that advances in artificial intelligence could have large and long-lasting impacts on society. However, what form those impacts will take, just how large and long-lasting they will be, and whether they will…
There is substantial concern about the ability of advanced artificial intelligence to influence people's behaviour. A rapidly growing body of research has found that AI can produce large persuasive effects on people's attitudes, but whether…
The present study investigates the psychological and behavioral implications of integrating AI into debt collection practices using data from eleven European countries. Drawing on a large-scale experimental design (n = 3514) comparing human…
The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…
Persuasion is a key aspect of what it means to be human, and is central to business, politics, and other endeavors. Advancements in artificial intelligence (AI) have produced AI systems that are capable of persuading humans to buy products,…
Recently, a lot of attention has been given to undesired consequences of Artificial Intelligence (AI), such as unfair bias leading to discrimination, or the lack of explanations of the results of AI systems. There are several important…
As AI-enabled systems become available for political campaign outreach, an important question has received little empirical attention: how do people evaluate the communicative practices these systems represent, and what consequences do…
This study integrates critical AI scholarship with relational communication theories to explain how AI language modifications shape the quality of government-citizen communication. Distinguishing between informational-cognitive quality…
Artificial Intelligence (AI) is one of the most discussed technologies today. There are many innovative applications such as the diagnosis and treatment of cancer, customer experience, new business, education, contagious diseases…
Recent developments in artificial intelligence (AI) have permeated through an array of different immersive environments, including virtual, augmented, and mixed realities. AI brings a wealth of potential that centers on its ability to…
In this paper, we examine the wide-ranging impact of artificial intelligence on society, focusing on its potential to both help and harm global equity, cognitive abilities, and economic stability. We argue that while artificial intelligence…
As people increasingly seek emotional support and companionship from AI chatbots, understanding how such interactions impact mental well-being becomes critical. We conducted a four-week randomized controlled experiment (n=981, >300k…
Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…
Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…