Related papers: A practice-oriented overview of call center workfo…
Complex network theory has been applied to solving practical problems from different domains. In this paper, we present a general framework for complex network applications. The keys of a successful application are a thorough understanding…
There is growing acknowledgement within the software engineering community that a theory of software development is needed to integrate the myriad methodologies that are currently popular, some of which are based on opposing perspectives.…
Workflow is a common term used to describe a systematic breakdown of tasks that need to be performed to solve a problem. This concept has found best use in scientific and business applications for streamlining and improving the performance…
In this paper, we introduce the problem of denoting and deriving the complexity of workflows (plans, schedules) in collaborative, planner-assisted settings where humans and agents are trying to jointly solve a task. The interactions -- and…
Ontologies are known for their ability to organize rich metadata, support the identification of novel insights via semantic queries, and promote reuse. In this paper, we consider the problem of automated planning, where the objective is to…
This ongoing study deals with an important part of a line of research that constitutes a challenging burden. It is an initial investigation into the development of a Holistic Framework for Cellular Communication (HFCC). The main purpose is…
The traditional five-day workweek faces mounting challenges, prompting exploration of alternative models like the four-day workweek. This research explores the transformative potential of scalability principles derived from cloud computing…
Data centers have become ubiquitous for today's businesses. From banks to startups, they rely on cloud infrastructure to deploy user applications. In this context, it is vital to provide users with application performance guarantees.…
The article highlights the promising ways of providing access to the cloud-based learning and research software in higher educational institutions. It is emphasized that the cloud computing services implementation is the actual trend of…
Crowdsourcing models applied to work on mobile devices continuously reach new ways of solving sophisticated problems, now with a use of portable advanced devices, where users are not limited to a stationary use. There exists an open problem…
As more physics educators are developing courses and programs to prepare students for careers in quantum information science, understanding the quantum industry's future workforce needs has become increasingly important. As part of ongoing…
Self-driving vehicles are a maturing technology with the potential to reshape mobility by enhancing the safety, accessibility, efficiency, and convenience of automotive transportation. Safety-critical tasks that must be executed by a…
The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress,…
Efficient workforce training is needed in today's world in which technology is continually changing the nature of work. Students need to be prepared to enter the workforce. Employees need to become lifelong learners to stay up-to-date in…
We analyze call center data on properties such as agent heterogeneity, customer patience and breaks. Then we compare simulation models that are different in the ways these properties are modeled. We classify them according to the extend in…
Reference management software is a well-known tool for scientific research work. Since the 1980s, it has been the subject of reviews and evaluations in library and information science literature. This paper presents a systematic review of…
Shift planning plays a key role for the health and well-being of healthcare workers. It determines when they work and when they can take time off to recover or engage in social activities. Current computer-support in shift planning is…
In over sixty years since its inception, the field of planning has made significant contributions to both the theory and practice of building planning software that can solve a never-before-seen planning problem. This was done through…
Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides…
The paper titled HUMAN RESOURCE MANAGEMENT SYSTEM is basically concerned with managing the Administrator of HUMAN RESOURCE Department in a company. A Human Resource Management System, refers to the systems and processes at the intersection…