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Forecasting has always been at the forefront of decision making and planning. The uncertainty that surrounds the future is both exciting and challenging, with individuals and organisations seeking to minimise risks and maximise utilities.…
Emotional stress often has a significant effect on the working performance of staff, but this effect is commonly neglected in existing staff scheduling methods. We study a call-center staff scheduling problem, which considers the evolution…
The paper, based on authors' experience from several distributed systems integration projects, summarizes briefly practical designer's view on methodological requirements and overall system organization, including clues as to the…
We present a methodological framework aiming at the support of HCI practitioners and researchers in selecting and applying the most appropriate combination of HCI methods for particular problems. We highlight the need for a clear and…
Strategic Workforce Planning is a company process providing best in class, economically sound, workforce management policies and goals. Despite the abundance of literature on the subject, this is a notorious challenge in terms of…
Scientific workflow management systems support large-scale data analysis on cluster infrastructures. For this, they interact with resource managers which schedule workflow tasks onto cluster nodes. In addition to workflow task descriptions,…
Efficient planning of scarce resources in hospitals is a challenging task for which a large variety of Operations Research and Management Science approaches have been developed since the 1950s. While efficient planning of single resources…
The aim of our research was to apply well-known data mining techniques (such as linear neural networks, multi-layered perceptrons, probabilistic neural networks, classification and regression trees, support vector machines and finally a…
In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Then, once the arrival rate becomes known, the call center may be over-staffed, in which case staff are being paid to be idle, or…
This paper presents a workforce planning model scalable to an entire hierarchical organization. Its main objective is to design a cost optimal target which leverages flexible workforce solutions while ensuring an efficient promotional flux.…
In industrial contexts, effective workforce allocation is crucial for operational efficiency. This paper presents an ongoing project focused on developing a decision-making tool designed for workforce allocation, emphasising the…
A workflow describes the entirety of processing steps in an analysis, such as employed in many fields of physics. Workflow management makes the dependencies between individual steps of a workflow and their computational requirements…
This paper addresses a fundamental and practically significant problem in call centre operations -- determining optimal call allocation policies that meet client service targets while minimising staffing costs. Motivated by a problem…
As cloud computing usage grows, cloud data centers play an increasingly important role. To maximize resource utilization, ensure service quality, and enhance system performance, it is crucial to allocate tasks and manage performance…
Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems…
Datacenters provide cost-effective and flexible access to scalable compute and storage resources necessary for today's cloud computing needs. A typical datacenter is made up of thousands of servers connected with a large network and usually…
As new technologies move to the fore, our understanding of the world may seem to have shrunk in comparison, for despite new developments in research, much of it is reduced or rather, abstracted for marketability. Thus, the purpose of this…
Today's service companies operate in a technology-oriented and knowledge-intensive environment while recruiting and training individuals from an increasingly diverse population. One of the resulting challenges is ensuring strategic…
Mobile technologies are growing significantly in past few years. Many new features and enhancement have implemented in mobile technologies in both software and hardware aspects. Nowadays, cell phones are not just only use for making calls…
For many years, researchers in psychology, education, statistics, and machine learning have been developing practical methods to improve learning speed, retention, and generalizability, and this work has been successful. Many of these…