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In task-oriented dialogue systems, Dialogue State Tracking (DST) aims to extract users' intentions from the dialogue history. Currently, most existing approaches suffer from error propagation and are unable to dynamically select relevant…

Computation and Language · Computer Science 2023-03-08 Jing Xu , Dandan Song , Chong Liu , Siu Cheung Hui , Fei Li , Qiang Ju , Xiaonan He , Jian Xie

While communicating with a user, a task-oriented dialogue system has to track the user's needs at each turn according to the conversation history. This process called dialogue state tracking (DST) is crucial because it directly informs the…

Computation and Language · Computer Science 2022-08-01 Léo Jacqmin , Lina M. Rojas-Barahona , Benoit Favre

In dialogue state tracking, dialogue history is a crucial material, and its utilization varies between different models. However, no matter how the dialogue history is used, each existing model uses its own consistent dialogue history…

Computation and Language · Computer Science 2022-05-23 Jinyu Guo , Kai Shuang , Jijie Li , Zihan Wang , Yixuan Liu

In task-oriented multi-turn dialogue systems, dialogue state refers to a compact representation of the user goal in the context of dialogue history. Dialogue state tracking (DST) is to estimate the dialogue state at each turn. Due to the…

Computation and Language · Computer Science 2020-09-23 Zhi Chen , Lu Chen , Yanbin Zhao , Su Zhu , Kai Yu

Recent studies in dialogue state tracking (DST) leverage historical information to determine states which are generally represented as slot-value pairs. However, most of them have limitations to efficiently exploit relevant context due to…

Computation and Language · Computer Science 2020-12-22 Yong Shan , Zekang Li , Jinchao Zhang , Fandong Meng , Yang Feng , Cheng Niu , Jie Zhou

Dialogue state tracking (DST) is evaluated by exact matching methods, which rely on large amounts of labeled data and ignore semantic consistency, leading to over-evaluation. Currently, leveraging large language models (LLM) in evaluating…

Computation and Language · Computer Science 2024-06-18 Ming Gu , Yan Yang

An important yet rarely tackled problem in dialogue state tracking (DST) is scalability for dynamic ontology (e.g., movie, restaurant) and unseen slot values. We focus on a specific condition, where the ontology is unknown to the state…

Computation and Language · Computer Science 2019-07-09 Guan-Lin Chao , Ian Lane

A typical conversation comprises of multiple turns between participants where they go back-and-forth between different topics. At each user turn, dialogue state tracking (DST) aims to estimate user's goal by processing the current…

Computation and Language · Computer Science 2019-04-08 Sanuj Sharma , Prafulla Kumar Choubey , Ruihong Huang

Dialogue state tracking is the core part of a spoken dialogue system. It estimates the beliefs of possible user's goals at every dialogue turn. However, for most current approaches, it's difficult to scale to large dialogue domains. They…

Computation and Language · Computer Science 2018-10-24 Liliang Ren , Kaige Xie , Lu Chen , Kai Yu

Zero-shot dialogue understanding aims to enable dialogue to track the user's needs without any training data, which has gained increasing attention. In this work, we investigate the understanding ability of ChatGPT for zero-shot dialogue…

Computation and Language · Computer Science 2023-04-11 Wenbo Pan , Qiguang Chen , Xiao Xu , Wanxiang Che , Libo Qin

Collecting and annotating task-oriented dialogues is time-consuming and costly; thus, zero and few shot learning could greatly benefit dialogue state tracking (DST). In this work, we propose an in-context learning (ICL) framework for…

Computation and Language · Computer Science 2022-10-27 Yushi Hu , Chia-Hsuan Lee , Tianbao Xie , Tao Yu , Noah A. Smith , Mari Ostendorf

Dialogue State Tracking (DST) is of paramount importance in ensuring accurate tracking of user goals and system actions within task-oriented dialogue systems. The emergence of large language models (LLMs) such as GPT3 and ChatGPT has…

Computation and Language · Computer Science 2023-10-24 Yujie Feng , Zexin Lu , Bo Liu , Liming Zhan , Xiao-Ming Wu

Dialogue State Tracking (DST) forms a core component of automated chatbot based systems designed for specific goals like hotel, taxi reservation, tourist information, etc. With the increasing need to deploy such systems in new domains,…

Computation and Language · Computer Science 2021-04-06 Saket Dingliwal , Bill Gao , Sanchit Agarwal , Chien-Wei Lin , Tagyoung Chung , Dilek Hakkani-Tur

There has been significant interest in zero and few-shot learning for dialogue state tracking (DST) due to the high cost of collecting and annotating task-oriented dialogues. Recent work has demonstrated that in-context learning requires…

Computation and Language · Computer Science 2023-07-06 Brendan King , Jeffrey Flanigan

In a task-oriented dialog system, the goal of dialog state tracking (DST) is to monitor the state of the conversation from the dialog history. Recently, many deep learning based methods have been proposed for the task. Despite their…

Computation and Language · Computer Science 2020-02-11 Tuan Manh Lai , Quan Hung Tran , Trung Bui , Daisuke Kihara

Recent works in dialogue state tracking (DST) focus on an open vocabulary-based setting to resolve scalability and generalization issues of the predefined ontology-based approaches. However, they are inefficient in that they predict the…

Computation and Language · Computer Science 2020-05-05 Sungdong Kim , Sohee Yang , Gyuwan Kim , Sang-Woo Lee

Task-oriented dialog systems rely on dialog state tracking (DST) to monitor the user's goal during the course of an interaction. Multi-domain and open-vocabulary settings complicate the task considerably and demand scalable solutions. In…

Computation and Language · Computer Science 2020-09-28 Michael Heck , Carel van Niekerk , Nurul Lubis , Christian Geishauser , Hsien-Chin Lin , Marco Moresi , Milica Gašić

Task-oriented dialog systems empower users to accomplish their goals by facilitating intuitive and expressive natural language interactions. State-of-the-art approaches in task-oriented dialog systems formulate the problem as a conditional…

Computation and Language · Computer Science 2024-07-24 Adib Mosharrof , M. H. Maqbool , A. B. Siddique

Recent works on end-to-end trainable neural network based approaches have demonstrated state-of-the-art results on dialogue state tracking. The best performing approaches estimate a probability distribution over all possible slot values.…

Computation and Language · Computer Science 2019-07-02 Rahul Goel , Shachi Paul , Dilek Hakkani-Tür

Existing approaches to Dialogue State Tracking (DST) rely on turn level dialogue state annotations, which are expensive to acquire in large scale. In call centers, for tasks like managing bookings or subscriptions, the user goal can be…

Computation and Language · Computer Science 2021-01-29 Shuailong Liang , Lahari Poddar , Gyuri Szarvas