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Recently, research in human-robot interaction began to consider a robot's influence at the group level. Despite the recent growth in research investigating the effects of robots within groups of people, our overall understanding of what…
As content moderation becomes a central aspect of all social media platforms and online communities, interest has grown in how to make moderation decisions contestable. On social media platforms where individual communities moderate their…
Rules are a critical component of the functioning of nearly every online community, yet it is challenging for community moderators to make data-driven decisions about what rules to set for their communities. The connection between a…
Intelligent conversational assistants, such as Apple's Siri, Microsoft's Cortana, and Amazon's Echo, have quickly become a part of our digital life. However, these assistants have major limitations, which prevents users from conversing with…
As social media platforms are evolving from text-based forums into multi-modal environments, the nature of misinformation in social media is also transforming accordingly. Taking advantage of the fact that visual modalities such as images…
The emergence of multi-agent systems introduces novel moderation challenges that extend beyond content filtering. Agents with malicious intent may contribute harmful content that appears benign to evade content-based moderation, while…
Online social media foster the creation of active communities around shared narratives. Such communities may turn into incubators for conspiracy theories -- some spreading violent messages that could sharpen the debate and potentially harm…
We present a survey of methods for assessing and enhancing the quality of online discussions, focusing on the potential of LLMs. While online discourses aim, at least in theory, to foster mutual understanding, they often devolve into…
The technology of Conversational AI has made significant advancements over the last eighteen months. As a consequence, conversational agents are likely to be deployed in the near future that are designed to pursue targeted influence…
With the rise of social media, a rise of hateful content can be observed. Even though the understanding and definitions of hate speech varies, platforms, communities, and legislature all acknowledge the problem. Therefore, adolescents are a…
The use of dialogue systems as a medium for human-machine interaction is an increasingly prevalent paradigm. A growing number of dialogue systems use conversation strategies that are learned from large datasets. There are well documented…
Corrections given by ordinary social media users, also referred to as Social Correction have emerged as a viable intervention against misinformation as per the recent literature. However, little is known about how often users give disputing…
Collecting data on sensitive topics remains challenging in HCI, as participants often withhold information due to privacy concerns and social desirability bias. While chatbots' perceived anonymity may reduce these barriers, research…
Online conversations are often interrupted by trolling, which causes emotional distress and conflict among users. Previous research has focused on moderating harmful content after it has been posted, but ways to manage emotions in real-time…
In the era of social media, people frequently share their own opinions online on various issues and also in the way, get exposed to others' opinions. Be it for selective exposure of news feed recommendation algorithms or our own inclination…
Online volunteers are an uncompensated yet valuable labor force for many social platforms. For example, volunteer content moderators perform a vast amount of labor to maintain online communities. However, as social platforms like Reddit…
Online conversations can go in many directions: some turn out poorly due to antisocial behavior, while others turn out positively to the benefit of all. Research on improving online spaces has focused primarily on detecting and reducing…
The prevalence of harmful content on social media platforms poses significant risks to users and society, necessitating more effective and scalable content moderation strategies. Current approaches rely on human moderators, supervised…
Online competitive action games have flourished as a space for entertainment and social connections, yet they face challenges from a small percentage of players engaging in disruptive behaviors. This study delves into the under-explored…
In recent years, Online Social Networks have become an important medium for people who suffer from mental disorders to share moments of hardship, and receive emotional and informational support. In this work, we analyze how discussions in…