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Instant messaging is one of the major channels of computer mediated communication. However, humans are known to be very limited in understanding others' emotions via text-based communication. Aiming on introducing emotion sensing…
While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related…
Many e-commerce marketplaces offer their users fast delivery options for free to meet the increasing needs of users, imposing an excessive burden on city logistics. Therefore, understanding e-commerce users' preference for delivery options…
We present a perspective on platforms for code submission and automated evaluation in the context of university teaching. Due to the COVID-19 pandemic, such platforms have become an essential asset for remote courses and a reasonable…
With challenges and limitations associated with security in the fintech industry, the rise to the need for data protection increases. However, the current existing passwordless and password-based peer to peer transactions in online banking…
Rapid expansion of online business has engulfed the GCC region. Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.…
Modern applications increasingly interact with web APIs -- reusable components, deployed and operated outside the application, and accessed over the network. Their existence, arguably, spurs application innovations, making it easy to…
Next-generation wireless networks like 5G promise faster speed, shorter latency, and the ability to connect more devices. Such benefits are set to make drastic changes to the future society, empowering smart cities, enabling autonomous…
Different from shopping at retail stores, consumers on e-commerce platforms usually cannot touch or try products before purchasing, which means that they have to make decisions when they are uncertain about the outcome (e.g., satisfaction…
This paper investigates resource allocation to provide heterogeneous users with customized virtual reality (VR) services in a mobile edge computing (MEC) system. We first introduce a quality of experience (QoE) metric to measure user…
Cloud services today are increasingly built using functionality from other running services. In this paper, we question whether legacy Quality of Services (QoS) metrics and enforcement techniques are sufficient as they are producer centric.…
Conversational AI companions have grown prominent in public discourse, yet scholarly understanding of user experiences remains limited, with existing research organized around evaluative poles of harm and benefit rather than examining what…
This study examines the factors that influence the adoption of TikTok as a learning tool for physical education (PE)-related content among tertiary students in the Philippines. The study applies the Technology Acceptance Model (TAM) and…
During the COVID-19 pandemic, people sought information through digital news platforms. To investigate how to design these platforms to support users' needs in a crisis, we conducted a two-week diary study with 22 participants across the…
The rise of mobile apps has brought greater convenience and many options for users. However, many apps use analytics services to collect a wide range of user interaction data, with privacy policies often failing to reveal the types of…
User preferences for automated assistance often vary widely, depending on the situation, and quality or presentation of help. Developing effectivemodels to learn individual preferences online requires domain models that associate…
Individual user fairness is commonly understood as treating similar users similarly. In Recommender Systems (RSs), several evaluation measures exist for quantifying individual user fairness. These measures evaluate fairness via either: (i)…
This study investigated the effects of variables influencing the intention to use the COVID-19 tracker. Experiment results from 224 individuals revealed that performance expectations, trust, and privacy all have an impact on app usage…
Following a regulatory change in Europe which mandates that car manufacturers include an eCall system in new vehicles, many car manufacturers are adding additional services on top, so that more and more cars become connected vehicles and…
The Internet service provider industry is currently experiencing intense competition as companies strive to provide top-notch services to their customers. Providers are introducing cutting-edge technologies to enhance service quality,…