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Mutual reminiscence, defined as revisiting shared positive memories through reciprocal self-disclosure, strengthens emotional bonds, enhances well-being, and deepens intimacy. However, most technology-mediated reminiscence tools emphasize…
Personalization customizes information access. The PIPE ("Personalization is Partial Evaluation") modeling methodology represents interaction with an information space as a program. The program is then specialized to a user's known…
Customization has long been a central goal in interactive systems, yet prior work shows that end-user tailoring occurs infrequently and is often confined to initial setup or moments of breakdown. Recent advances in generative AI suggest…
Whereas today's information systems are well-equipped for efficient query handling, their strict mathematical foundations hamper their use for everyday tasks. In daily life, people expect information to be offered in a personalized and…
A long-standing vision of computing is the personal AI system: one that understands us well enough to address our underlying needs. Today's AI focuses on what users do, ignoring why they might be doing such things in the first place. As a…
Metaphors have been used during therapy sessions to facilitate the communication of inner feelings between clients and therapists. Can we create a digital metaphorical chatting space for daily use within close relationships? As the first…
Consumer applications provide ample opportunities to surface and communicate various forms of content to users. From promotional campaigns for new features or subscriptions, to evergreen nudges for engagement, or personalised…
Trust has been shown to be a key factor in effective human-robot collaboration. In the context of assistive robotics, the effect of trust factors on human experience is further pronounced. Personalization of assistive robots is an…
Animist worldviews treat beings, plants, landscapes, and even tools as persons endowed with spirit, an orientation that has long shaped human-nonhuman relations through ritual and moral practice. While modern industrial societies have often…
Smart assistants increasingly act proactively, yet mistimed or intrusive behavior often causes users to lose trust and disable these features. Learning user preferences for proactive assistance is difficult because real-world studies are…
Industry-scale recommendation systems have become a cornerstone of the e-commerce shopping experience. For Etsy, an online marketplace with over 50 million handmade and vintage items, users come to rely on personalized recommendations to…
Large Language Models (LLMs) increasingly exhibit \textbf{anthropomorphism} characteristics -- human-like qualities portrayed across their outlook, language, behavior, and reasoning functions. Such characteristics enable more intuitive and…
Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users'…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Different users find different images generated for the same prompt desirable. This gives rise to personalized image generation which involves creating images aligned with an individual's visual preference. Current generative models are,…
Centralized content moderation paradigm both falls short and over-reaches: 1) it fails to account for the subjective nature of harm, and 2) it acts with blunt suppression in response to content deemed harmful, even when such content can be…
Large language models (LLMs) have demonstrated significant potential in solving recommendation tasks. With proven capabilities in understanding user preferences, LLM personalization has emerged as a critical area for providing tailored…
Individuality and personalization comprise the distinctive characteristics that make each writer unique and influence their words in order to effectively engage readers while conveying authenticity. However, our growing reliance on…
Recent research has shown the usefulness of using collective user interaction data (e.g., query logs) to recommend query modification suggestions for Intranet search. However, most of the query suggestion approaches for Intranet search…
Social media feeds are deeply personal spaces that reflect individual values and preferences. However, top-down, platform-wide content algorithms can reduce users' sense of agency and fail to account for nuanced experiences and values.…