English

Humanizing Machines: Rethinking LLM Anthropomorphism Through a Multi-Level Framework of Design

Computation and Language 2025-09-16 v2

Abstract

Large Language Models (LLMs) increasingly exhibit \textbf{anthropomorphism} characteristics -- human-like qualities portrayed across their outlook, language, behavior, and reasoning functions. Such characteristics enable more intuitive and engaging human-AI interactions. However, current research on anthropomorphism remains predominantly risk-focused, emphasizing over-trust and user deception while offering limited design guidance. We argue that anthropomorphism should instead be treated as a \emph{concept of design} that can be intentionally tuned to support user goals. Drawing from multiple disciplines, we propose that the anthropomorphism of an LLM-based artifact should reflect the interaction between artifact designers and interpreters. This interaction is facilitated by cues embedded in the artifact by the designers and the (cognitive) responses of the interpreters to the cues. Cues are categorized into four dimensions: \textit{perceptive, linguistic, behavioral}, and \textit{cognitive}. By analyzing the manifestation and effectiveness of each cue, we provide a unified taxonomy with actionable levers for practitioners. Consequently, we advocate for function-oriented evaluations of anthropomorphic design.

Keywords

Cite

@article{arxiv.2508.17573,
  title  = {Humanizing Machines: Rethinking LLM Anthropomorphism Through a Multi-Level Framework of Design},
  author = {Yunze Xiao and Lynnette Hui Xian Ng and Jiarui Liu and Mona T. Diab},
  journal= {arXiv preprint arXiv:2508.17573},
  year   = {2025}
}

Comments

Accepted in EMNLP main proceedings; Updated citations

R2 v1 2026-07-01T05:03:49.518Z