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Auditing is critical to ensuring the fairness and reliability of decision-making systems. However, auditing a black-box system for bias can be challenging due to the lack of transparency in the model's internal workings. In many web…
The impact of ratings on a restaurant plays a major role in attracting future customers to that restaurant. The word of mouth has been systematically replaced with the online reviews. It gives a sense of satisfaction for people to know…
Nowadays, search ranking and recommendation systems rely on a lot of data to train machine learning models such as Learning-to-Rank (LTR) models to rank results for a given query, and implicit user feedbacks (e.g. click data) have become…
This paper analyzes consumer choices over lunchtime restaurants using data from a sample of several thousand anonymous mobile phone users in the San Francisco Bay Area. The data is used to identify users' approximate typical morning…
Our consumption of online information is mediated by filtering, ranking, and recommendation algorithms that introduce unintentional biases as they attempt to deliver relevant and engaging content. It has been suggested that our reliance on…
In recent years, what has become known as collaborative consumption has undergone rapid expansion through peer-to-peer (P2P) platforms. In the field of tourism, a particularly notable example is that of Airbnb. This article analyses the…
Modern web-based platforms show ranked lists of recommendations to users, attempting to maximise user satisfaction or business metrics. Typically, the goal of such systems boils down to maximising the exposure probability for items that are…
To choose restaurants and coffee shops, people are increasingly relying on social-networking sites. In a popular site such as Foursquare or Yelp, a place comes with descriptions and reviews, and with profile pictures of people who frequent…
Prior research on exposure fairness in the context of recommender systems has focused mostly on disparities in the exposure of individual or groups of items to individual users of the system. The problem of how individual or groups of items…
Thick two-sided matching platforms, such as the room-rental market, face the challenge of showing relevant objects to users to reduce search costs. Many platforms use ranking algorithms to determine the order in which alternatives are shown…
If you were to open your own cafe, would you not want to effortlessly identify the most suitable location to set up your shop? Choosing an optimal physical location is a critical decision for numerous businesses, as many factors contribute…
Location-based services gained much popularity through providing users with helpful information with respect to their current location. The search and recommendation of nearby locations or places, and the navigation to a specific location…
The extensive use of smartphones and wearable devices has facilitated many useful applications. For example, with Global Positioning System (GPS)-equipped smart and wearable devices, many applications can gather, process, and share rich…
Airbnb is a two-sided marketplace, bringing together hosts who own listings for rent, with prospective guests from around the globe. Applying neural network-based learning to rank techniques has led to significant improvements in matching…
Information retrieval systems, such as online marketplaces, news feeds, and search engines, are ubiquitous in today's digital society. They facilitate information discovery by ranking retrieved items on predicted relevance, i.e. likelihood…
Recommender systems in location based social networks mainly take advantage of social and geographical influence in making personalized Points-of-interest (POI) recommendations. The social influence is obtained from social network friends…
Recommendation based on user preferences is a common task for e-commerce websites. New recommendation algorithms are often evaluated by offline comparison to baseline algorithms such as recommending random or the most popular items. Here,…
While Points Of Interest (POIs), such as restaurants, hotels, and barber shops, are part of urban areas irrespective of their specific locations, the names of these POIs often reveal valuable information related to local culture, landmarks,…
How diverse are sharing economy platforms? Are they fair marketplaces, where all participants operate on a level playing field, or are they large-scale online aggregators of offline human biases? Often portrayed as easy-to-access digital…
Here we show that "exposure segregation" - the degree to which individuals of one group are exposed to individuals of another in day-to-day mobility - is dependent on the structure of cities, and the importance of downtowns in particular.…