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Automatic evaluation of open-domain dialogue response generation is very challenging because there are many appropriate responses for a given context. Existing evaluation models merely compare the generated response with the ground truth…

Computation and Language · Computer Science 2020-06-15 JinYeong Bak , Alice Oh

In cognitive science and linguistic theory, dialogue is not seen as a chain of independent utterances but rather as a joint activity sustained by coherence, consistency, and shared understanding. However, many systems for open-domain and…

Computation and Language · Computer Science 2026-03-24 Tianyi Zhang , David Traum

The analysis of conversational dynamics has gained increasing importance with the rise of large language model-based systems, which interact with users across diverse contexts. In this work, we propose a novel computational framework for…

Computation and Language · Computer Science 2025-07-21 Mohamed Achref Ben Ammar , Mohamed Taha Bennani

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue…

Computation and Language · Computer Science 2022-03-22 Yi-Lin Tuan , Sajjad Beygi , Maryam Fazel-Zarandi , Qiaozi Gao , Alessandra Cervone , William Yang Wang

Despite the recent advances in open-domain dialogue systems, building a reliable evaluation metric is still a challenging problem. Recent studies proposed learnable metrics based on classification models trained to distinguish the correct…

Computation and Language · Computer Science 2023-05-26 ChaeHun Park , Seungil Chad Lee , Daniel Rim , Jaegul Choo

Document-level relation extraction requires integrating information within and across multiple sentences of a document and capturing complex interactions between inter-sentence entities. However, effective aggregation of relevant…

Computation and Language · Computer Science 2020-07-29 Guoshun Nan , Zhijiang Guo , Ivan Sekulić , Wei Lu

Dialogue assessment plays a critical role in the development of open-domain dialogue systems. Existing work are uncapable of providing an end-to-end and human-epistemic assessment dataset, while they only provide sub-metrics like coherence…

Computation and Language · Computer Science 2023-10-26 Yukun Zhao , Lingyong Yan , Weiwei Sun , Chong Meng , Shuaiqiang Wang , Zhicong Cheng , Zhaochun Ren , Dawei Yin

While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated…

Information Retrieval · Computer Science 2017-10-17 Etienne Papegnies , Vincent Labatut , Richard Dufour , Georges Linares

Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest…

Computation and Language · Computer Science 2023-02-24 Yushan Qian , Bo Wang , Ting-En Lin , Yinhe Zheng , Ying Zhu , Dongming Zhao , Yuexian Hou , Yuchuan Wu , Yongbin Li

Developers of text generation models rely on automated evaluation metrics as a stand-in for slow and expensive manual evaluations. However, image captioning metrics have struggled to give accurate learned estimates of the semantic and…

Computation and Language · Computer Science 2022-03-21 Mert İnan , Piyush Sharma , Baber Khalid , Radu Soricut , Matthew Stone , Malihe Alikhani

A common thread of open-domain question answering (QA) models employs a retriever-reader pipeline that first retrieves a handful of relevant passages from Wikipedia and then peruses the passages to produce an answer. However, even…

Computation and Language · Computer Science 2022-10-11 Mingxuan Ju , Wenhao Yu , Tong Zhao , Chuxu Zhang , Yanfang Ye

Automatic evaluation of open-domain dialogs remains an unsolved problem. Moreover, existing methods do not correlate strongly with human annotations. This paper presents a new automated evaluation method using follow-ups: we measure the…

Computation and Language · Computer Science 2022-09-13 Maxime De Bruyn , Ehsan Lotfi , Jeska Buhmann , Walter Daelemans

Knowledge based dialogue systems have attracted increasing research interest in diverse applications. However, for disease diagnosis, the widely used knowledge graph is hard to represent the symptom-symptom relations and symptom-disease…

Computation and Language · Computer Science 2020-12-29 Xinyan Zhao , Liangwei Chen , Huanhuan Chen

An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…

Machine Learning · Computer Science 2019-11-21 Praveen Kumar Bodigutla , Lazaros Polymenakos , Spyros Matsoukas

In dialogue generation, the naturalness of responses is crucial for effective human-machine interaction. Personalized response generation poses even greater challenges, as the responses must remain coherent and consistent with the user's…

Computation and Language · Computer Science 2025-06-18 Chih-Hao Hsu , Ying-Jia Lin , Hung-Yu Kao

Measuring the coherence of text is a vital aspect of evaluating the quality of written content. Recent advancements in neural coherence modeling have demonstrated their efficacy in capturing entity coreference and discourse relations,…

Computation and Language · Computer Science 2025-03-13 Zhecheng Sheng , Tianhao Zhang , Chen Jiang , Dongyeop Kang

We present CID-GraphRAG (Conversational Intent-Driven Graph Retrieval-Augmented Generation), a novel framework that addresses the limitations of existing dialogue systems in maintaining both contextual coherence and goal-oriented…

Artificial Intelligence · Computer Science 2026-02-10 Ziqi Zhu , Tao Hu , Honglong Zhang , Dan Yang , Hangeng Chen , Mengran Zhang , Xilun Chen

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to…

Computation and Language · Computer Science 2022-03-29 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…

Artificial Intelligence · Computer Science 2023-01-31 Bushra Amjad , Muhammad Zeeshan , Mirza Omer Beg

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li
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