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Many organizations describe their processes as consensus-driven, but there is no consensus on the definition of consensus. Qualitative definitions of consensus prioritize social phenomena like "unity" that are not necessarily measurable.…
Online platforms have become an increasingly prominent means of communication. Despite the obvious benefits to the expanded distribution of content, the last decade has resulted in disturbing toxic communication, such as cyberbullying and…
On social media, the boundaries between people's private and public lives often blur. The need to navigate both roles, which are governed by distinct norms, impacts how individuals conduct themselves online, and presents methodological…
A broad current application of algorithms is in formal and quantitative measures of murky concepts -- like merit -- to make decisions. When people strategically respond to these sorts of evaluations in order to gain favorable decision…
Social Media have been extensively used for commercial and political communication, besides their initial scope of providing an easy-to-use outlet to produce and consume user-generated content. Besides being a popular medium, Social Media…
People use the world wide web heavily to share their experience with entities such as products, services, or travel destinations. Texts that provide online feedback in the form of reviews and comments are essential to make consumer…
This paper describes first experiments measuring organizational consciousness by comparing six "honest signals" of interpersonal communication within organizations with organizational metrics of performance.
Large language models (LLMs) are increasingly utilized as proxies for computational social analysis; yet, their ability to faithfully represent the "thick descriptions" (Geertz, 1973) of human communities remains a critical challenge.…
In the last decade, Social Media platforms such as Twitter have gained importance in the various marketing strategies of companies. This work aims to examine the presence of influential content on a textual level, by investigating…
Inconsistent political statements represent a form of misinformation. They erode public trust and pose challenges to accountability, when left unnoticed. Detecting inconsistencies automatically could support journalists in asking…
Misinformation about critical issues such as climate change and vaccine safety is oftentimes amplified on online social and search platforms. The crowdsourcing of content credibility assessment by laypeople has been proposed as one strategy…
Social media discourse frequently consists of 'seemingly similar language used by opposing sides of the political spectrum', often translating to starkly contrasting perspectives. E.g., 'thoughts and prayers', could express sympathy for…
In German public administration, there are 45 different offices to which incoming messages need to be distributed. Since these messages are often unstructured, the system has to be based at least partly on message content. For public…
Social susceptibility is defined and analyzed using data from CNN news website. The current models of opinion dynamics, voting, and herding in closed communities are extended, and the community's response to the injection of a group with…
Social media companies as well as authorities make extensive use of artificial intelligence (AI) tools to monitor postings of hate speech, celebrations of violence or profanity. Since AI software requires massive volumes of data to train…
Mapping political party systems to metric policy spaces is one of the major methodological problems in political science. At present, in most political science project this task is performed by domain experts relying on purely qualitative…
Though majority vote among annotators is typically used for ground truth labels in natural language processing, annotator disagreement in tasks such as hate speech detection may reflect differences in opinion across groups, not noise. Thus,…
News feeds in virtually all social media platforms include engagement metrics, such as the number of times each post is liked and shared. We find that exposure to these social engagement signals increases the vulnerability of users to…
Toxicity on the Internet, such as hate speech, offenses towards particular users or groups of people, or the use of obscene words, is an acknowledged problem. However, there also exist other types of inappropriate messages which are usually…
Nowadays, social networks such as Twitter, Facebook and LinkedIn become increasingly popular. In fact, they introduced new habits, new ways of communication and they collect every day several information that have different sources. Most…