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We study improving social conversational agents by learning from natural dialogue between users and a deployed model, without extra annotations. To implicitly measure the quality of a machine-generated utterance, we leverage signals like…
This work discusses an important issue in the area of human resource management by proposing a novel model for creation and evaluation of software teams. The model consists of several assessments, including a technical test, a quality of…
The Shout Crisis Text Line provides individuals undergoing mental health crises an opportunity to have an anonymous text message conversation with a trained Crisis Volunteer (CV). This project partners with Shout and its parent…
Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and…
Estimating the quality of remote speech communication is a complex task influenced by the speaker, transmission channel, and listener. For example, the degradation of transmission quality can increase listeners' cognitive load, which can…
Software development is a complex task that necessitates cooperation among multiple members with diverse skills. Numerous studies used deep learning to improve specific phases in a waterfall model, such as design, coding, and testing.…
Team communication plays a vital role in supporting collaboration in multiplayer online games. Therefore, numerous studies were conducted to examine communication patterns in esports teams. While non-verbal communication has been…
Modern software developers rely on an extensive set of social media tools and communication channels. The adoption of team communication platforms has led to the emergence of conversation-based tools and integrations, many of which are…
In Computer-Supported learning, monitoring and engaging a group of learners is a complex task for teachers, especially when learners are working collaboratively: Are my students motivated? What kind of progress are they making? Should I…
Recent advances in text-to-music (TTM) generation have enabled controllable and expressive music creation using natural language prompts. However, the emotional fidelity of TTM systems remains largely underexplored compared to human…
In this work, we propose an approach for detecting conversation groups in social scenarios like cocktail parties and networking events, from overhead camera recordings. We posit the detection of conversation groups as a learning problem…
An agile approach has become very popular over the last decade, which requires good communication and teamwork within teams as well as with outside stakeholders. Therefore, social interaction is central for a software development team to be…
The think aloud method is an important and commonly used tool for usability optimization. However, analyzing think aloud data could be time consuming. In this paper, we put forth an automatic analysis of verbal protocols and test the link…
With the rise of AI-powered coding assistants, firms and programmers are exploring how to optimize their interaction with them. Research has so far mainly focused on evaluating output quality and productivity gains, leaving aside the…
Context: Given the acknowledged need to understand the people processes enacted during software development, software repositories and mailing lists have become a focus for many studies. However, researchers have tended to use mostly…
Detecting miscommunication in human-robot interaction is a critical function for maintaining user engagement and trust. While humans effortlessly detect communication errors in conversations through both verbal and non-verbal cues, robots…
In open source software (OSS) communities, existing leadership indicators are dominantly measured by code contribution or community influence. Recent studies on emergent leadership shed light on additional dimensions such as intellectual…
The time pressure associated with software development, among other factors, often leads to a diminished emotional state among developers. However, whether emotions affect perceived productivity remains an open question. This study aims to…
We present a scalable methodology for evaluating language models in multi-turn interactions, using a suite of collaborative games that require effective communication about private information. This enables an interactive scaling analysis,…
This article explores Multimodal Analytics' use in assessing communication within agile software development, particularly through planning poker, to understand collaborative behavior. Multimodal Analytics examines verbal, paraverbal, and…