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Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

Chat messages of development teams play an increasingly significant role in software development, having replaced emails in some cases. Chat messages contain information about discussed issues, considered alternatives and argumentation…

Software Engineering · Computer Science 2017-04-28 Rana Alkadhi , Teodora Lata , Emitza Guzman , Bernd Bruegge

In this paper, we present an analysis of more than 500K comments from open-source repositories of software systems. Our aim is to empirically determine how developers interact with each other under certain psychological conditions generated…

Software Engineering · Computer Science 2018-03-20 Giuseppe Destefanis , Marco Ortu , Steve Counsell , Stephen Swift , Roberto Tonelli , Michele Marchesi

Collaborative software development happens in teams, that cooperate on shared artefacts, and discuss development on online platforms. Due to the complexity of development and the variety of teams, software components often act as effective…

Software Engineering · Computer Science 2024-05-28 Tien Rahayu Tulili , Ayushi Rastogi , Andrea Capiluppi

Software development relies heavily on text-based communication, making sentiment analysis a valuable tool for understanding team dynamics and supporting trustworthy AI-driven analytics in requirements engineering. However, existing…

Software Engineering · Computer Science 2025-07-11 Martin Obaidi , Marc Herrmann , Jil Klünder , Kurt Schneider

Large Language Models are increasingly used in conversational systems such as digital personal assistants, shaping how people interact with technology through language. While their responses often sound fluent and natural, they can also…

Computation and Language · Computer Science 2025-12-24 Heet Bodara , Md Masum Mushfiq , Isma Farah Siddiqui

Understanding and identifying the causes behind developers' emotions (e.g., Frustration caused by `delays in merging pull requests') can be crucial towards finding solutions to problems and fostering collaboration in open-source…

Software Engineering · Computer Science 2023-12-18 Mia Mohammad Imran , Preetha Chatterjee , Kostadin Damevski

Evaluating developer satisfaction with conversational AI assistants at scale is critical but challenging. User studies provide rich insights, but are unscalable, while large-scale quantitative signals from logs or in-product ratings are…

Software Engineering · Computer Science 2025-09-24 Daye Nam , Malgorzata Salawa , Satish Chandra

Despite the long history of studying instant messaging usage, we know very little about how today's people participate in group chat channels and interact with others inside a real-world organization. In this short paper, we aim to update…

Human-Computer Interaction · Computer Science 2022-01-31 Dakuo Wang , Haoyu Wang , Mo Yu , Zahra Ashktorab , Ming Tan

This study investigates teamwork dynamics in student software development projects through a mixed-method approach combining quantitative analysis of GitLab commit logs and qualitative survey data. We analyzed individual contributions…

Software Engineering · Computer Science 2025-07-08 Santiago Berrezueta-Guzman , Ivan Parmacli , Mohammad Kasra Habib , Stephan Krusche , Stefan Wagner

Large Language Models (LLMs) have recently displayed their extraordinary capabilities in language understanding. However, how to comprehensively assess the sentiment capabilities of LLMs continues to be a challenge. This paper investigates…

Computation and Language · Computer Science 2025-02-17 Yang Liu , Xichou Zhu , Zhou Shen , Yi Liu , Min Li , Yujun Chen , Benzi John , Zhenzhen Ma , Tao Hu , Zhi Li , Zhiyang Xu , Wei Luo , Junhui Wang

Context: Prior research has established that a few individuals generally dominate project communication and source code changes during software development, regardless of task assignments at project initiation. Objective: While this…

Software Engineering · Computer Science 2021-02-15 Sherlock A. Licorish , Stephen G. MacDonell

Studies have shown that toxic behavior can cause contributors to leave, and hinder newcomers' (especially from underrepresented communities) participation in Open Source Software (OSS) projects. Thus, detection of toxic language plays a…

Software Engineering · Computer Science 2025-01-28 Ramtin Ehsani , Rezvaneh Rezapour , Preetha Chatterjee

Context: A deeper understanding of human factors in software engineering (SE) is essential for improving team collaboration, decision-making, and productivity. Communication channels like code reviews and chats provide insights into…

Software Engineering · Computer Science 2025-04-21 Amirali Sajadi , Kostadin Damevski , Preetha Chatterjee

Good communication is indubitably the foundation of effective teamwork. Over time teams develop their own communication styles and often exhibit entrainment, a conversational phenomena in which humans synchronize their linguistic choices.…

Computation and Language · Computer Science 2021-01-26 Ayesha Enayet , Gita Sukthankar

Software development is a complex endeavor that depends on a wide variety of contextual factors involving a large amount of distributed information. This knowledge could include: technology-related tasks, software operating environments and…

Software Engineering · Computer Science 2020-06-04 Glaucia Melo , Edith Law , Paulo Alencar , Don Cowan

Predicting group behavior, how individuals coordinate, communicate, and interact during collaborative tasks, is essential for designing systems that can support team performance through real-time prediction and realistic simulation of…

Human-Computer Interaction · Computer Science 2026-04-13 Diana Romero , Xin Gao , Daniel Khalkhali , Salma Elmalaki

Recent research provides evidence that effective communication in collaborative software development has significant impact on the software development lifecycle. Although related qualitative and quantitative studies point out textual…

Software Engineering · Computer Science 2018-03-07 Vasiliki Efstathiou , Diomidis Spinellis

In-game team communication in online multiplayer games has shown the potential to foster efficient collaboration and positive social interactions. Yet players often associate communication within ad hoc teams with frustration and wariness.…

Human-Computer Interaction · Computer Science 2025-02-26 Juhoon Lee , Seoyoung Kim , Yeon Su Park , Juho Kim , Jeong-woo Jang , Joseph Seering

Context: Individuals' personality traits have been shown to influence their behavior during team work. In particular, positive group attitudes are said to be essential for distributed and global software development efforts where…

Software Engineering · Computer Science 2021-02-22 Sherlock A. Licorish , Stephen G. MacDonell