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Objective: This paper develops a theoretical framework explaining when and why AI explanations enhance versus impair human decision-making. Background: Transparency is advocated as universally beneficial for human-AI interaction, yet…

Human-Computer Interaction · Computer Science 2026-01-21 Ancuta Margondai , Mustapha Mouloua

AI recommender systems are sought for decision support by providing suggestions to operators responsible for making final decisions. However, these systems are typically considered black boxes, and are often presented without any context or…

Human-Computer Interaction · Computer Science 2023-10-18 Divya K. Srivastava , J. Mason Lilly , Karen M. Feigh

Human trust in automation plays an essential role in interactions between humans and automation. While a lack of trust can lead to a human's disuse of automation, over-trust can result in a human trusting a faulty autonomous system which…

Human-Computer Interaction · Computer Science 2023-04-17 Kumar Akash , Griffon McMahon , Tahira Reid , Neera Jain

Automated decision systems (ADS) are increasingly used for consequential decision-making. These systems often rely on sophisticated yet opaque machine learning models, which do not allow for understanding how a given decision was arrived…

Artificial Intelligence · Computer Science 2022-05-03 Jakob Schoeffer

Our goal is to model and experimentally assess trust evolution to predict future beliefs and behaviors of human-robot teams in dynamic environments. Research suggests that maintaining trust among team members in a human-robot team is vital…

Robotics · Computer Science 2025-11-12 Dong Hae Mangalindan , Ericka Rovira , Vaibhav Srivastava

Trust between humans and artificial intelligence(AI) is an issue which has implications in many fields of human computer interaction. The current issue with artificial intelligence is a lack of transparency into its decision making, and…

Human-Computer Interaction · Computer Science 2021-08-11 Arnav Kartikeya

Autonomous vehicles often make complex decisions via machine learning-based predictive models applied to collected sensor data. While this combination of methods provides a foundation for real-time actions, self-driving behavior primarily…

Robotics · Computer Science 2024-04-12 Shahin Atakishiyev , Mohammad Salameh , Randy Goebel

Artificial Intelligence based systems increasingly use personalization to provide users with relevant content, products, and solutions. Personalization is intended to support users and address their respective needs and preferences.…

Computers and Society · Computer Science 2020-08-24 Laura Schelenz , Avi Segal , Kobi Gal

Smart recommendation algorithms have revolutionized content delivery and improved efficiency across various domains. However, concerns about user agency arise from the algorithms' inherent opacity (information asymmetry) and one-way output…

Human-Computer Interaction · Computer Science 2025-05-13 Mengke Wu , Weizi Liu , Yanyun Wang , Mike Yao

As we increasingly delegate important decisions to intelligent systems, it is essential that users understand how algorithmic decisions are made. Prior work has often taken a technocentric approach to transparency. In contrast, we explore…

Human-Computer Interaction · Computer Science 2018-11-07 Aaron Springer , Steve Whittaker

Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these…

Information Retrieval · Computer Science 2021-03-17 Nasim Sonboli , Jessie J. Smith , Florencia Cabral Berenfus , Robin Burke , Casey Fiesler

This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Human-Computer Interaction · Computer Science 2025-10-07 Allen Daniel Sunny

As modern games continue growing both in size and complexity, it has become more challenging to ensure that all the relevant content is tested and that any potential issue is properly identified and fixed. Attempting to maximize testing…

Machine Learning · Computer Science 2021-06-25 Camilo Gordillo , Joakim Bergdahl , Konrad Tollmar , Linus Gisslén

Automated decision systems are increasingly used for consequential decision making -- for a variety of reasons. These systems often rely on sophisticated yet opaque models, which do not (or hardly) allow for understanding how or why a given…

Artificial Intelligence · Computer Science 2021-03-09 Jakob Schoeffer , Yvette Machowski , Niklas Kuehl

Artificial Intelligence (AI) is rapidly integrating into various aspects of our daily lives, influencing decision-making processes in areas such as targeted advertising and matchmaking algorithms. As AI systems become increasingly…

Artificial Intelligence · Computer Science 2025-03-11 Md. Tanzib Hosain , Mehedi Hasan Anik , Sadman Rafi , Rana Tabassum , Khaleque Insia , Md. Mehrab Siddiky

Automated decision systems (ADS) have become ubiquitous in many high-stakes domains. Those systems typically involve sophisticated yet opaque artificial intelligence (AI) techniques that seldom allow for full comprehension of their inner…

Human-Computer Interaction · Computer Science 2021-09-14 Jakob Schoeffer , Yvette Machowski , Niklas Kuehl

A central challenge in explainable AI, particularly in the visual domain, is producing explanations grounded in human-understandable concepts. To tackle this, we introduce OCEAN (Object-Centric Explananda via Agent Negotiation), a novel,…

Artificial Intelligence · Computer Science 2025-09-30 Benjamin Teoh , Ben Glocker , Francesca Toni , Avinash Kori

In this work we present an empirical study where we demonstrate the possibility of developing an artificial agent that is capable to autonomously explore an experimental scenario. During the exploration, the agent is able to discover and…

Artificial Intelligence · Computer Science 2022-06-07 Gabriele Sartor , Davide Zollo , Marta Cialdea Mayer , Angelo Oddi , Riccardo Rasconi , Vieri Giuliano Santucci

Artificial intelligence has become a part of the provision of governmental services, from making decisions about benefits to issuing fines for parking violations. However, AI systems rarely live up to the promise of neutral optimisation,…

Artificial Intelligence · Computer Science 2025-10-10 Dave Murray-Rust , Kars Alfrink , Cristina Zaga

Advancements in machine learning have fuelled the popularity of using AI decision algorithms in procedures such as bail hearings (Feller et al. 2016), medical diagnoses (Rajkomar et al. 2018; Esteva et al. 2019) and recruitment (Heilweil…

Computers and Society · Computer Science 2022-10-18 Bram Vaassen
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