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This paper deals with the automatic analysis of conversations between a customer and an agent in a call centre of a customer care service. The purpose of the analysis is to hypothesize themes about problems and complaints discussed in the…

Computation and Language · Computer Science 2019-01-01 Xavier Bost , Marc El Bèze , Renato De Mori

Topic modelling is a popular unsupervised method for identifying the underlying themes in document collections that has many applications in information retrieval. A topic is usually represented by a list of terms ranked by their…

Information Retrieval · Computer Science 2020-06-02 Areej Alokaili , Nikolaos Aletras , Mark Stevenson

Topic models are a popular tool for clustering and analyzing textual data. They allow texts to be classified on the basis of their affiliation to the previously calculated topics. Despite their widespread use in research and application, an…

Artificial Intelligence · Computer Science 2024-03-07 Johannes Hirth , Tom Hanika

Research on customer satisfaction has increased substantially in recent years. However, the relative importance and relationships between different determinants of satisfaction remains uncertain. Moreover, quantitative studies to date tend…

Computation and Language · Computer Science 2017-11-23 Radoslaw Kowalski , Marc Esteve , Slava J. Mikhaylov

Stopword removal is a critical stage in many Machine Learning methods but often receives little consideration, it interferes with the model visualizations and disrupts user confidence. Inappropriately chosen or hastily omitted stopwords not…

Human-Computer Interaction · Computer Science 2025-01-20 Shuangjiang Xue , Pierre Le Bras , David A. Robb , Mike J. Chantler , Stefano Padilla

We propose a topic-dependent attention model for sentiment classification and topic extraction. Our model assumes that a global topic embedding is shared across documents and employs an attention mechanism to derive local topic embedding…

Computation and Language · Computer Science 2019-08-20 Gabriele Pergola , Lin Gui , Yulan He

Topic models have achieved significant successes in analyzing large-scale text corpus. In practical applications, we are always confronted with the challenge of model selection, i.e., how to appropriately set the number of topics. Following…

Machine Learning · Statistics 2015-02-18 Dehua Cheng , Xinran He , Yan Liu

Crowd movement simulation is crucial for pedestrian safety management and facility design. Data-driven models offer the potential to improve realism and predictive accuracy, but most are developed for a single scenario, limiting their…

Computers and Society · Computer Science 2026-05-20 Xuanwen Liang , Jiayu Chen , Eric Wai Ming Lee , Wei Xie

Assessing the degree of semantic relatedness between words is an important task with a variety of semantic applications, such as ontology learning for the Semantic Web, semantic search or query expansion. To accomplish this in an automated…

Computation and Language · Computer Science 2017-05-25 Thomas Niebler , Martin Becker , Christian Pölitz , Andreas Hotho

Large Language Models (LLMs) are prone to critical failure modes, including \textit{intrinsic faithfulness hallucinations} (also known as confabulations), where a response deviates semantically from the provided context. Frameworks designed…

Computation and Language · Computer Science 2025-09-05 Igor Halperin

We address the problem of crowd localization, i.e., the prediction of dots corresponding to people in a crowded scene. Due to various challenges, a localization method is prone to spatial semantic errors, i.e., predicting multiple dots…

Computer Vision and Pattern Recognition · Computer Science 2020-12-24 Shahira Abousamra , Minh Hoai , Dimitris Samaras , Chao Chen

Grasping the themes of social media content is key to understanding the narratives that influence public opinion and behavior. The thematic analysis goes beyond traditional topic-level analysis, which often captures only the broadest…

Computation and Language · Computer Science 2024-07-16 Tunazzina Islam , Dan Goldwasser

Text-driven human motion generation is a multimodal task that synthesizes human motion sequences conditioned on natural language. It requires the model to satisfy textual descriptions under varying conditional inputs, while generating…

Computer Vision and Pattern Recognition · Computer Science 2024-10-01 Xingyu Chen

User communities in social networks are usually identified by considering explicit structural social connections between users. While such communities can reveal important information about their members such as family or friendship ties…

Social and Information Networks · Computer Science 2015-09-15 Hossein Fani , Fattane Zarrinkalam , Xin Zhao , Yue Feng , Ebrahim Bagheri , Weichang Du

A novel approach rooted on the notion of consensus clustering, a strategy developed for community detection in complex networks, is proposed to cope with the heterogeneity that characterizes connectivity matrices in health and disease. The…

Neurons and Cognition · Quantitative Biology 2017-05-09 Javier Rasero , Mario Pellicoro , Leonardo Angelini , Jesus M. Cortes , Daniele Marinazzo , Sebastiano Stramaglia

This paper proposes a new methodology to study sequential corpora by implementing a two-stage algorithm that learns time-based topics with respect to a scale of document positions and introduces the concept of Topic Scaling which ranks…

Information Retrieval · Computer Science 2021-04-05 Sami Diaf , Ulrich Fritsche

Owing to the rapidly growing multimedia content available on the Internet, extractive spoken document summarization, with the purpose of automatically selecting a set of representative sentences from a spoken document to concisely express…

Computation and Language · Computer Science 2015-06-16 Kuan-Yu Chen , Shih-Hung Liu , Hsin-Min Wang , Berlin Chen , Hsin-Hsi Chen

Crowdsourcing has been widely used recently as an alternative to traditional annotations that is costly and usually done by experts. However, crowdsourcing tasks are not interesting by themselves, therefore, combining tasks with game will…

Social and Information Networks · Computer Science 2020-04-27 Vahid Masoumi , Mostafa Salehi , Hadi Veisi , Golnoush Haddadian , Vahid Ranjbar , Mahsa Sahebdel

Sentiment polarity of tweets, blog posts or product reviews has become highly attractive and is utilized in recommender systems, market predictions, business intelligence and more. Deep learning techniques are becoming top performers on…

Computation and Language · Computer Science 2020-02-18 Erion Çano

Theme detection is a fundamental task in user-centric dialogue systems, aiming to identify the latent topic of each utterance without relying on predefined schemas. Unlike intent induction, which operates within fixed label spaces, theme…

Computation and Language · Computer Science 2025-12-29 Rui Ke , Jiahui Xu , Shenghao Yang , Kuang Wang , Feng Jiang , Haizhou Li
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