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The process of identifying human emotion and affective states from speech is known as speech emotion recognition (SER). This is based on the observation that tone and pitch in the voice frequently convey underlying emotion. Speech…

Sound · Computer Science 2024-06-18 Nishargo Nigar

The ability to modulate vocal sounds and generate speech is one of the features which set humans apart from other living beings. The human voice can be characterized by several attributes such as pitch, timbre, loudness, and vocal tone. It…

Computer Vision and Pattern Recognition · Computer Science 2017-10-30 Poorna Banerjee Dasgupta

Counseling typically takes the form of spoken conversation between a therapist and a client. The empathy level expressed by the therapist is considered to be an essential quality factor of counseling outcome. This paper proposes a…

Audio and Speech Processing · Electrical Eng. & Systems 2023-05-29 Dehua Tao , Tan Lee , Harold Chui , Sarah Luk

Emotion recognition is a topic of significant interest in assistive robotics due to the need to equip robots with the ability to comprehend human behavior, facilitating their effective interaction in our society. Consequently, efficient and…

Human-Computer Interaction · Computer Science 2023-12-05 Rutherford Agbeshi Patamia , Paulo E. Santos , Kingsley Nketia Acheampong , Favour Ekong , Kwabena Sarpong , She Kun

Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state…

Sound · Computer Science 2022-04-26 Raman Goel , Seba Susan , Sachin Vashisht , Armaan Dhanda

Deep learning methods, in particular convolutional neural networks, have emerged as a powerful tool in medical image computing tasks. While these complex models provide excellent performance, their black-box nature may hinder real-world…

Image and Video Processing · Electrical Eng. & Systems 2022-10-18 Yuzhe Lu , Adam Perer

Emotion recognition and sentiment analysis are pivotal tasks in speech and language processing, particularly in real-world scenarios involving multi-party, conversational data. This paper presents a multimodal approach to tackle these…

Computer Vision and Pattern Recognition · Computer Science 2025-03-11 Aref Farhadipour , Hossein Ranjbar , Masoumeh Chapariniya , Teodora Vukovic , Sarah Ebling , Volker Dellwo

Agents represent one of the most emerging applications of Large Language Models (LLMs) and Generative AI, with their effectiveness hinging on multimodal capabilities to navigate complex user environments. Conversational Health Agents…

Computation and Language · Computer Science 2024-05-09 Mahyar Abbasian , Iman Azimi , Mohammad Feli , Amir M. Rahmani , Ramesh Jain

Multimodal artificial intelligence (AI) systems have the potential to enhance clinical decision-making by interpreting various types of medical data. However, the effectiveness of these models across all medical fields is uncertain. Each…

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Speech Emotion Recognition (SER) aims to help the machine to understand human's subjective emotion from only audio information. However, extracting and utilizing comprehensive in-depth audio information is still a challenging task. In this…

Sound · Computer Science 2022-03-30 Heqing Zou , Yuke Si , Chen Chen , Deepu Rajan , Eng Siong Chng

Large Language Model (LLM)-enhanced agents become increasingly prevalent in Human-AI communication, offering vast potential from entertainment to professional domains. However, current multi-modal dialogue systems overlook the acoustic…

Computation and Language · Computer Science 2024-06-19 Haoqiu Yan , Yongxin Zhu , Kai Zheng , Bing Liu , Haoyu Cao , Deqiang Jiang , Linli Xu

This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in…

Computation and Language · Computer Science 2025-03-31 Sahan Hewage Wewelwala , T. G. D. K. Sumanathilaka

From the last decade, researchers in the field of machine learning (ML) and assistive developmental robotics (ADR) have taken an interest in artificial empathy (AE) as a possible future paradigm for human-robot interaction (HRI). Humans…

Robotics · Computer Science 2023-10-03 Sharjeel Tahir , Syed Afaq Shah , Jumana Abu-Khalaf

As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…

Human-Computer Interaction · Computer Science 2021-10-29 Roxana Girju

In this paper, we describe the iterative participatory design of SOPHIE, an online virtual patient for feedback-based practice of sensitive patient-physician conversations, and discuss an initial qualitative evaluation of the system by…

Human-Computer Interaction · Computer Science 2020-09-24 Mohammad Rafayet Ali , Taylan Sen , Benjamin Kane , Shagun Bose , Thomas M Carroll , Ronald Epstein , Lenhart Schubert , Ehsan Hoque

Emotion recognition plays a crucial role in various domains of human-robot interaction. In long-term interactions with humans, robots need to respond continuously and accurately, however, the mainstream emotion recognition methods mostly…

Human-Computer Interaction · Computer Science 2024-01-23 Zihan Lin , Francisco Cruz , Eduardo Benitez Sandoval

While text-based emotion recognition methods have achieved notable success, real-world dialogue systems often demand a more nuanced emotional understanding than any single modality can offer. Multimodal Emotion Recognition in Conversations…

Computation and Language · Computer Science 2025-09-10 Chengyan Wu , Yiqiang Cai , Yang Liu , Pengxu Zhu , Yun Xue , Ziwei Gong , Julia Hirschberg , Bolei Ma

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel…

Human-Computer Interaction · Computer Science 2025-11-06 Erfan Shayegani , Jina Suh , Andy Wilson , Nagu Rangan , Javier Hernandez

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…

Artificial Intelligence · Computer Science 2026-03-24 Kristina Schaaff , Caroline Reinig , Tim Schlippe