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Automatic evaluation of open-domain dialogue response generation is very challenging because there are many appropriate responses for a given context. Existing evaluation models merely compare the generated response with the ground truth…

Computation and Language · Computer Science 2020-06-15 JinYeong Bak , Alice Oh

There is significant interest in developing evaluation metrics which accurately estimate the quality of generated text without the aid of a human-written reference text, which can be time consuming and expensive to collect or entirely…

Computation and Language · Computer Science 2022-10-25 Daniel Deutsch , Rotem Dror , Dan Roth

We release MMSMR, a Massively Multi-System MultiReference dataset to enable future work on metrics and evaluation for dialog. Automatic metrics for dialogue evaluation should be robust proxies for human judgments; however, the verification…

Computation and Language · Computer Science 2024-11-20 Huda Khayrallah , Zuhaib Akhtar , Edward Cohen , Jyothir S , João Sedoc

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

Building a reliable and automated evaluation metric is a necessary but challenging problem for open-domain dialogue systems. Recent studies proposed evaluation metrics that assess generated responses by considering their relevance to…

Computation and Language · Computer Science 2024-07-19 ChaeHun Park , Minseok Choi , Dohyun Lee , Jaegul Choo

While human evaluation is the most reliable metric for evaluating speech generation systems, it is generally costly and time-consuming. Previous studies on automatic speech quality assessment address the problem by predicting human…

Audio and Speech Processing · Electrical Eng. & Systems 2022-12-12 Soumi Maiti , Yifan Peng , Takaaki Saeki , Shinji Watanabe

Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward…

Computation and Language · Computer Science 2022-05-20 Prakhar Gupta , Harsh Jhamtani , Jeffrey P. Bigham

Though generative dialogue modeling is widely seen as a language modeling task, the task demands an agent to have a complex natural language understanding of its input text to carry a meaningful interaction with an user. The automatic…

Computation and Language · Computer Science 2020-08-25 Prasanna Parthasarathi , Joelle Pineau , Sarath Chandar

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

Computation and Language · Computer Science 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

This paper introduces NoRefER, a novel referenceless quality metric for automatic speech recognition (ASR) systems. Traditional reference-based metrics for evaluating ASR systems require costly ground-truth transcripts. NoRefER overcomes…

Computation and Language · Computer Science 2023-06-23 Kamer Ali Yuksel , Thiago Ferreira , Golara Javadi , Mohamed El-Badrashiny , Ahmet Gunduz

In this paper we revisit automatic metrics for paraphrase evaluation and obtain two findings that disobey conventional wisdom: (1) Reference-free metrics achieve better performance than their reference-based counterparts. (2) Most commonly…

Computation and Language · Computer Science 2022-10-11 Lingfeng Shen , Lemao Liu , Haiyun Jiang , Shuming Shi

Despite advances in open-domain dialogue systems, automatic evaluation of such systems is still a challenging problem. Traditional reference-based metrics such as BLEU are ineffective because there could be many valid responses for a given…

Computation and Language · Computer Science 2019-04-25 Sarik Ghazarian , Johnny Tian-Zheng Wei , Aram Galstyan , Nanyun Peng

Automatic evaluation metrics are essential for the rapid development of open-domain dialogue systems as they facilitate hyper-parameter tuning and comparison between models. Although recently proposed trainable conversation-level metrics…

Computation and Language · Computer Science 2022-03-21 Sarik Ghazarian , Nuan Wen , Aram Galstyan , Nanyun Peng

In this paper, we introduce a new and simple method for comparing speech utterances without relying on text transcripts. Our speech-to-speech comparison metric utilizes state-of-the-art speech2unit encoders like HuBERT to convert speech…

Computation and Language · Computer Science 2023-07-21 Laurent Besacier , Swen Ribeiro , Olivier Galibert , Ioan Calapodescu

Training conversational recommender systems (CRS) requires extensive dialogue data, which is challenging to collect at scale. To address this, researchers have used simulated user-recommender conversations. Traditional simulation approaches…

Artificial Intelligence · Computer Science 2026-03-20 Jerome Ramos , Feng Xia , Xi Wang , Shubham Chatterjee , Xiao Fu , Hossein A. Rahmani , Aldo Lipani

The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in…

Computation and Language · Computer Science 2019-09-10 Prakhar Gupta , Shikib Mehri , Tiancheng Zhao , Amy Pavel , Maxine Eskenazi , Jeffrey P. Bigham

We introduce a new unsupervised task, spoken language modeling: the learning of linguistic representations from raw audio signals without any labels, along with the Zero Resource Speech Benchmark 2021: a suite of 4 black-box, zero-shot…

Computation and Language · Computer Science 2020-12-02 Tu Anh Nguyen , Maureen de Seyssel , Patricia Rozé , Morgane Rivière , Evgeny Kharitonov , Alexei Baevski , Ewan Dunbar , Emmanuel Dupoux

Existing automatic evaluation metrics for open-domain dialogue response generation systems correlate poorly with human evaluation. We focus on evaluating response generation systems via response selection. To evaluate systems properly via…

Computation and Language · Computer Science 2020-04-30 Shiki Sato , Reina Akama , Hiroki Ouchi , Jun Suzuki , Kentaro Inui

Evaluation of open-domain dialogue systems is highly challenging and development of better techniques is highlighted time and again as desperately needed. Despite substantial efforts to carry out reliable live evaluation of systems in…

Computation and Language · Computer Science 2022-03-14 Tianbo Ji , Yvette Graham , Gareth J. F. Jones , Chenyang Lyu , Qun Liu

While language models (LMs) offer great potential for conversational recommender systems (CRSs), the paucity of public CRS data makes fine-tuning LMs for CRSs challenging. In response, LMs as user simulators qua data generators can be used…

Computation and Language · Computer Science 2025-10-06 Moonkyung Ryu , Chih-Wei Hsu , Yinlam Chow , Mohammad Ghavamzadeh , Craig Boutilier