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Related papers: Towards Persona-Based Empathetic Conversational Mo…

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When someone claims to be empathic, it does not necessarily mean they are perceived as empathic by the person receiving it. Empathy promotes supportive communication, yet the relationship between listeners' trait and state empathy and…

Human-Computer Interaction · Computer Science 2025-09-23 Md Rakibul Hasan , Md Zakir Hossain , Aneesh Krishna , Shafin Rahman , Tom Gedeon

As large language models (LLMs) are increasingly used in morally sensitive domains, it is crucial to understand how persona traits affect their moral reasoning and persuasive behavior. We present the first large-scale study of…

Computation and Language · Computer Science 2026-02-02 Jiarui Liu , Yueqi Song , Yunze Xiao , Mingqian Zheng , Lindia Tjuatja , Jana Schaich Borg , Mona Diab , Maarten Sap

Current works in the generation of personalized dialogue primarily contribute to the agent presenting a consistent personality and driving a more informative response. However, we found that the generated responses from most previous models…

Computation and Language · Computer Science 2022-08-23 Itsugun Cho , Dongyang Wang , Ryota Takahashi , Hiroaki Saito

Prior efforts to create an autonomous computer system capable of predicting what a human being is thinking or feeling from facial expression data have been largely based on outdated, inaccurate models of how emotions work that rely on many…

Artificial Intelligence · Computer Science 2018-08-06 Trevor Buteau , Damian Lyons

This work investigates how personality expression and embodiment affect personality perception and learning in educational conversational agents. We extend an existing personality-driven conversational agent framework by integrating…

Computation and Language · Computer Science 2024-07-17 Sinan Sonlu , Bennie Bendiksen , Funda Durupinar , Uğur Güdükbay

Empathy, as defined in behavioral sciences, expresses the ability of human beings to recognize, understand and react to emotions, attitudes and beliefs of others. The lack of an operational definition of empathy makes it difficult to…

Computation and Language · Computer Science 2018-01-01 Firoj Alam , Morena Danieli , Giuseppe Riccardi

Work in cognitive science and artificial intelligence has suggested that exposing learning agents to traces of interaction between multiple individuals can improve performance in a variety of settings, yet it remains unknown which features…

Computation and Language · Computer Science 2026-04-15 Dhara Yu , Karthikeya Kaushik , Bill D. Thompson

Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…

Computation and Language · Computer Science 2021-10-12 Jiashuo Wang , Wenjie LI , Peiqin Lin , Feiteng Mu

Virtual and robotic agents capable of perceiving human empathy have the potential to participate in engaging and meaningful human-machine interactions that support human well-being. Prior research in computational empathy has focused on…

Robotics · Computer Science 2021-08-02 Leena Mathur , Micol Spitale , Hao Xi , Jieyun Li , Maja J Matarić

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…

Computation and Language · Computer Science 2021-01-01 Yi-Chia Wang , Alexandros Papangelis , Runze Wang , Zhaleh Feizollahi , Gokhan Tur , Robert Kraut

Maintaining a consistent attribute profile is crucial for dialogue agents to naturally converse with humans. Existing studies on improving attribute consistency mainly explored how to incorporate attribute information in the responses, but…

Computation and Language · Computer Science 2021-05-18 Haoyu Song , Yan Wang , Wei-Nan Zhang , Zhengyu Zhao , Ting Liu , Xiaojiang Liu

Large language models can produce powerful contextual representations that lead to improvements across many NLP tasks. Since these models are typically guided by a sequence of learned self attention mechanisms and may comprise undesired…

Computation and Language · Computer Science 2019-10-14 Benjamin Hoover , Hendrik Strobelt , Sebastian Gehrmann

Empathetic dialogue is crucial for natural human-computer interaction, allowing the dialogue system to respond in a more personalized and emotionally aware manner, improving user satisfaction and engagement. The emergence of large language…

Computation and Language · Computer Science 2025-01-22 Jingran Xie , Shun Lei , Yue Yu , Yang Xiang , Hui Wang , Xixin Wu , Zhiyong Wu

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is,…

Computation and Language · Computer Science 2021-09-21 Lei Shen , Jinchao Zhang , Jiao Ou , Xiaofang Zhao , Jie Zhou

Leveraging persona information of users in Neural Response Generators (NRG) to perform personalized conversations has been considered as an attractive and important topic in the research of conversational agents over the past few years.…

Computation and Language · Computer Science 2020-05-14 Bowen Wu , Mengyuan Li , Zongsheng Wang , Yifu Chen , Derek Wong , Qihang Feng , Junhong Huang , Baoxun Wang

In the context of chit-chat dialogues it has been shown that endowing systems with a persona profile is important to produce more coherent and meaningful conversations. Still, the representation of such personas has thus far been limited to…

Computation and Language · Computer Science 2020-10-08 Thomas Scialom , Serra Sinem Tekiroglu , Jacopo Staiano , Marco Guerini

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

This paper introduces a simple yet effective data-centric approach for the task of improving persona-conditioned dialogue agents. Prior model-centric approaches unquestioningly depend on the raw crowdsourced benchmark datasets such as…

Computation and Language · Computer Science 2022-02-17 Minju Kim , Beong-woo Kwak , Youngwook Kim , Hong-in Lee , Seung-won Hwang , Jinyoung Yeo

Empathy is an important characteristic to be considered when building a more intelligent and humanized dialogue agent. However, existing methods did not fully comprehend empathy as a complex process involving three aspects: cognition,…

Computation and Language · Computer Science 2023-02-23 Pan Gao , Donghong Han , Rui Zhou , Xuejiao Zhang , Zikun Wang

Large Language Models (LLMs) are increasingly deployed in human-centric applications, yet they often fail to provide substantive emotional support. While Reinforcement Learning (RL) has been utilized to enhance empathy of LLMs, existing…

Computation and Language · Computer Science 2026-01-19 Chengbing Wang , Wuqiang Zheng , Yang Zhang , Fengbin Zhu , Junyi Cheng , Yi Xie , Wenjie Wang , Fuli Feng
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