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Related papers: Towards Persona-Based Empathetic Conversational Mo…

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Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion…

Computation and Language · Computer Science 2024-04-23 Li Siyan , Teresa Shao , Zhou Yu , Julia Hirschberg

In empathetic conversations, individuals express their empathy towards others. Previous work has mainly focused on generating empathetic responses by utilizing the speaker's emotion. Besides, external commonsense knowledge has been applied…

Computation and Language · Computer Science 2023-06-09 Hua Cai , Xuli Shen , Qing Xu , Weilin Shen , Xiaomei Wang , Weifeng Ge , Xiaoqing Zheng , Xiangyang Xue

Empathy and emotion prediction are key components in the development of effective and empathetic agents, amongst several other applications. The WASSA shared task on empathy and emotion prediction in interactions presents an opportunity to…

Computation and Language · Computer Science 2024-07-08 Patrícia Pereira , Helena Moniz , Joao Paulo Carvalho

As anthropomorphic agents (AI and robots) are increasingly used in society, empathy and trust between people and agents are becoming increasingly important. A better understanding of agents by people will help to improve the problems caused…

Human-Computer Interaction · Computer Science 2025-04-22 Takahiro Tsumura , Seiji Yamada

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…

Artificial Intelligence · Computer Science 2026-03-24 Kristina Schaaff , Caroline Reinig , Tim Schlippe

Large language models have become increasingly common, used by millions of people worldwide in both professional and personal contexts. As these models continue to advance, they are frequently serving as virtual assistants and companions.…

Computation and Language · Computer Science 2025-08-13 Victoria Williams , Benjamin Rosman

The increasing use of dialogue agents makes it extremely desirable for them to understand and acknowledge the implied emotions to respond like humans with empathy. Chatbots using traditional techniques analyze emotions based on the context…

Computation and Language · Computer Science 2021-05-27 Akhilesh Ravi , Amit Yadav , Jainish Chauhan , Jatin Dholakia , Naman Jain , Mayank Singh

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice,…

Computation and Language · Computer Science 2022-12-06 Yangbin Chen , Chunfeng Liang

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…

Computation and Language · Computer Science 2021-09-22 Hyunwoo Kim , Byeongchang Kim , Gunhee Kim

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model…

Computation and Language · Computer Science 2019-01-09 Stefan Ultes , Paweł\ Budzianowski , Iñigo Casanueva , Lina Rojas-Barahona , Bo-Hsiang Tseng , Yen-Chen Wu , Steve Young , Milica Gašić

Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…

Human-Computer Interaction · Computer Science 2020-01-22 Weiyan Shi , Xuewei Wang , Yoo Jung Oh , Jingwen Zhang , Saurav Sahay , Zhou Yu

Dialogue systems in the form of chatbots and personal assistants are being increasingly integrated into people's lives. Modern dialogue systems may consider adopting anthropomorphic personas, mimicking societal demographic groups to appear…

Computation and Language · Computer Science 2021-12-16 Emily Sheng , Josh Arnold , Zhou Yu , Kai-Wei Chang , Nanyun Peng

There is a growing recognition that artists use valuable ways to understand and work with cognitive and perceptual mechanisms to convey desired experiences and narrative in their created artworks (DiPaola et al., 2010; Zeki, 2001). This…

Artificial Intelligence · Computer Science 2020-09-14 Ozge Nilay Yalcin , Nouf Abukhodair , Steve DiPaola

A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen

As one promising way to inquire about any particular information through a dialog with the bot, question answering dialog systems have gained increasing research interests recently. Designing interactive QA systems has always been a…

Computation and Language · Computer Science 2021-04-26 Munazza Zaib , Dai Hoang Tran , Subhash Sagar , Adnan Mahmood , Wei E. Zhang , Quan Z. Sheng

Empathetic conversation is psychologically supposed to be the result of conscious alignment and interaction between the cognition and affection of empathy. However, existing empathetic dialogue models usually consider only the affective…

Artificial Intelligence · Computer Science 2023-05-16 Jinfeng Zhou , Chujie Zheng , Bo Wang , Zheng Zhang , Minlie Huang

One way to personalize and steer generations from large language models (LLM) is to assign a persona: a role that describes how the user expects the LLM to behave (e.g., a helpful assistant, a teacher, a woman). This paper investigates how…

Computation and Language · Computer Science 2025-07-02 Pedro Henrique Luz de Araujo , Benjamin Roth

Embodied conversational agents (ECAs) are increasingly more realistic and capable of dynamic conversations. In online surveys, anthropomorphic agents could help address issues like careless responding and satisficing, which originate from…

Human-Computer Interaction · Computer Science 2025-08-05 Matus Krajcovic , Peter Demcak , Eduard Kuric