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Social media is increasingly used by humans to express their feelings and opinions in the form of short text messages. Detecting sentiments in the text has a wide range of applications including identifying anxiety or depression of…

Computation and Language · Computer Science 2018-07-23 Shaunak Joshi , Deepali Deshpande

Speech is the most common way humans express their feelings, and sentiment analysis is the use of tools such as natural language processing and computational algorithms to identify the polarity of these feelings. Even though this field has…

We proposed the industry level deep learning approach for speech emotion recognition task. In industry, carefully proposed deep transfer learning technology shows real results due to mostly low amount of training data availability, machine…

Sound · Computer Science 2021-09-10 Enkhtogtokh Togootogtokh , Christian Klasen

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

Sentiment Analysis Systems (SASs) are data-driven Artificial Intelligence (AI) systems that, given a piece of text, assign one or more numbers conveying the polarity and emotional intensity expressed in the input. Like other automatic…

Artificial Intelligence · Computer Science 2023-02-07 Kausik Lakkaraju , Biplav Srivastava , Marco Valtorta

Sentiment analysis is known as one of the most crucial tasks in the field of natural language processing and Convolutional Neural Network (CNN) is one of those prominent models that is commonly used for this aim. Although convolutional…

Computation and Language · Computer Science 2021-02-24 Hossein Sadr , Mozhdeh Nazari Solimandarabi , Mir Mohsen Pedram , Mohammad Teshnehlab

Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being…

Information Retrieval · Computer Science 2019-04-09 Nishit Shrestha , Fatma Nasoz

Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…

Computation and Language · Computer Science 2021-10-05 Md. Taufiqul Haque Khan Tusar , Md. Touhidul Islam

Prominent applications of sentiment analysis are countless, covering areas such as marketing, customer service and communication. The conventional bag-of-words approach for measuring sentiment merely counts term frequencies; however, it…

Computation and Language · Computer Science 2018-10-08 Mathias Kraus , Stefan Feuerriegel

This paper explores the application of deep learning techniques, particularly focusing on BERT models, in sentiment analysis. It begins by introducing the fundamental concept of sentiment analysis and how deep learning methods are utilized…

Computation and Language · Computer Science 2024-03-14 Yichao Wu , Zhengyu Jin , Chenxi Shi , Penghao Liang , Tong Zhan

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

The advancement of large language model (LLM) based artificial intelligence technologies has been a game-changer, particularly in sentiment analysis. This progress has enabled a shift from highly specialized research environments to…

Software Engineering · Computer Science 2024-10-24 Chaofeng Zhang , Jia Hou , Xueting Tan , Gaolei Li , Caijuan Chen

Sentiment analysis is a field within NLP that has gained importance because it is applied in various areas such as; social media surveillance, customer feedback evaluation and market research. At the same time, distributed systems allow for…

Computation and Language · Computer Science 2025-03-25 Mahak Shah , Akaash Vishal Hazarika , Meetu Malhotra , Sachin C. Patil , Joshit Mohanty

Sentiment analysis in conversations has gained increasing attention in recent years for the growing amount of applications it can serve, e.g., sentiment analysis, recommender systems, and human-robot interaction. The main difference between…

Computation and Language · Computer Science 2021-07-06 Wei Li , Wei Shao , Shaoxiong Ji , Erik Cambria

Human behavior refers to the way humans act and interact. Understanding human behavior is a cornerstone of observational practice, especially in psychotherapy. An important cue of behavior analysis is the dynamical changes of emotions…

Machine Learning · Computer Science 2019-10-10 Haoqi Li , Brian Baucom , Panayiotis Georgiou

Sentiment analysis gets increasing attention in software engineering with new tools emerging from new insights provided by researchers. Existing use cases and tools are meant to be used for textual communication such as comments on…

Software Engineering · Computer Science 2021-08-05 Marc Herrmann , Jil Klünder

This manuscript presents a methodical examination of the utilization of Artificial Intelligence in the assessment of emotions in texts related to healthcare, with a particular focus on the incorporation of Natural Language Processing and…

Computation and Language · Computer Science 2024-04-22 Prashant Kumar Nag , Amit Bhagat , R. Vishnu Priya , Deepak kumar Khare

This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in…

Computation and Language · Computer Science 2025-03-31 Sahan Hewage Wewelwala , T. G. D. K. Sumanathilaka

Speech emotion recognition (SER) has been a challenging problem in spoken language processing research, because it is unclear how human emotions are connected to various components of sounds such as pitch, loudness, and energy. This paper…

Audio and Speech Processing · Electrical Eng. & Systems 2025-09-03 Tai Vu

Several messages express opinions about events, products, and services, political views or even their author's emotional state and mood. Sentiment analysis has been used in several applications including analysis of the repercussions of…

Computation and Language · Computer Science 2014-06-03 Pollyanna Gonçalves , Matheus Araújo , Fabrício Benevenuto , Meeyoung Cha