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We propose a new task of conversational recommendation over multi-type dialogs, where the bots can proactively and naturally lead a conversation from a non-recommendation dialog (e.g., QA) to a recommendation dialog, taking into account…

Computation and Language · Computer Science 2020-05-25 Zeming Liu , Haifeng Wang , Zheng-Yu Niu , Hua Wu , Wanxiang Che , Ting Liu

Most prior work on task-oriented dialogue systems are restricted to a limited coverage of domain APIs, while users oftentimes have domain related requests that are not covered by the APIs. In this paper, we propose to expand coverage of…

Computation and Language · Computer Science 2020-06-08 Seokhwan Kim , Mihail Eric , Karthik Gopalakrishnan , Behnam Hedayatnia , Yang Liu , Dilek Hakkani-Tur

In multi-modal dialogue systems, it is important to allow the use of images as part of a multi-turn conversation. Training such dialogue systems generally requires a large-scale dataset consisting of multi-turn dialogues that involve…

Computation and Language · Computer Science 2021-07-20 Nyoungwoo Lee , Suwon Shin , Jaegul Choo , Ho-Jin Choi , Sung-Hyun Myaeng

User satisfaction is closely related to enterprises, as it not only directly reflects users' subjective evaluation of service quality or products, but also affects customer loyalty and long-term business revenue. Monitoring and…

Computation and Language · Computer Science 2026-03-05 Jing Bian , Haoxiang Su , Liting Jiang , Di Wu , Ruiyu Fang , Xiaomeng Huang , Yanbing Li , Shuangyong Song , Hao Huang

Target-guided open-domain conversation aims to proactively and naturally guide a dialogue agent or human to achieve specific goals, topics or keywords during open-ended conversations. Existing methods mainly rely on single-turn datadriven…

Computation and Language · Computer Science 2020-03-09 Jinghui Qin , Zheng Ye , Jianheng Tang , Xiaodan Liang

To facilitate the research on intelligent and human-like chatbots with multi-modal context, we introduce a new video-based multi-modal dialogue dataset, called TikTalk. We collect 38K videos from a popular video-sharing platform, along with…

Computation and Language · Computer Science 2023-09-11 Hongpeng Lin , Ludan Ruan , Wenke Xia , Peiyu Liu , Jingyuan Wen , Yixin Xu , Di Hu , Ruihua Song , Wayne Xin Zhao , Qin Jin , Zhiwu Lu

Grounding dialogue system with external knowledge is a promising way to improve the quality of responses. Most existing works adopt knowledge graphs (KGs) as the external resources, paying attention to the contribution of entities in the…

Computation and Language · Computer Science 2022-07-19 Kexin Wang , Zhixu Li , Jiaan Wang , Jianfeng Qu , Ying He , An Liu , Lei Zhao

When communicating with elders with cognitive impairment, cognitive stimulation (CS) help to maintain the cognitive health of elders. Data sparsity is the main challenge in building CS-based dialogue systems, particularly in the Chinese…

Computation and Language · Computer Science 2023-05-16 Jiyue Jiang , Sheng Wang , Qintong Li , Lingpeng Kong , Chuan Wu

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

Computation and Language · Computer Science 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

Task-oriented dialogue (ToD) benchmarks provide an important avenue to measure progress and develop better conversational agents. However, existing datasets for end-to-end ToD modeling are limited to a single language, hindering the…

Computation and Language · Computer Science 2021-06-08 Zhaojiang Lin , Andrea Madotto , Genta Indra Winata , Peng Xu , Feijun Jiang , Yuxiang Hu , Chen Shi , Pascale Fung

When humans converse, what a speaker will say next significantly depends on what he sees. Unfortunately, existing dialogue models generate dialogue utterances only based on preceding textual contexts, and visual contexts are rarely…

Computation and Language · Computer Science 2021-06-01 Yuxian Meng , Shuhe Wang , Qinghong Han , Xiaofei Sun , Fei Wu , Rui Yan , Jiwei Li

While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To…

Computation and Language · Computer Science 2018-02-01 Amrita Saha , Mitesh Khapra , Karthik Sankaranarayanan

Transitioning between topics is a natural component of human-human dialog. Although topic transition has been studied in dialogue for decades, only a handful of corpora based studies have been performed to investigate the subtleties of…

Computation and Language · Computer Science 2022-07-21 Mayank Soni , Brendan Spillane , Emer Gilmartin , Christian Saam , Benjamin R. Cowan , Vincent Wade

Existing pipelined task-oriented dialogue systems usually have difficulties adapting to unseen domains, whereas end-to-end systems are plagued by large-scale knowledge bases in practice. In this paper, we introduce a novel query-driven…

Computation and Language · Computer Science 2022-10-17 Xin Tian , Yingzhan Lin , Mengfei Song , Siqi Bao , Fan Wang , Huang He , Shuqi Sun , Hua Wu

High-quality datasets for task-oriented dialog are crucial for the development of virtual assistants. Yet three of the most relevant large scale dialog datasets suffer from one common flaw: the dialog state update can be tracked, to a great…

Computation and Language · Computer Science 2022-03-08 Alice Shoshana Jakobovits , Francesco Piccinno , Yasemin Altun

We present a knowledge-grounded dialog system developed for the ninth Dialog System Technology Challenge (DSTC9) Track 1 - Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access. We leverage transfer…

Computation and Language · Computer Science 2021-06-29 Weijie Zhang , Jiaoxuan Chen , Haipang Wu , Sanhui Wan , Gongfeng Li

Neural network models usually suffer from the challenge of incorporating commonsense knowledge into the open-domain dialogue systems. In this paper, we propose a novel knowledge-aware dialogue generation model (called TransDG), which…

Computation and Language · Computer Science 2019-12-17 Jian Wang , Junhao Liu , Wei Bi , Xiaojiang Liu , Kejing He , Ruifeng Xu , Min Yang

Knowledge-driven dialog system has recently made remarkable breakthroughs. Compared with general dialog systems, superior knowledge-driven dialog systems can generate more informative and knowledgeable responses with pre-provided knowledge.…

Computation and Language · Computer Science 2023-02-24 Zhongtian Hu , Lifang Wang , Yangqi Chen , Yushuang Liu , Ronghan Li , Meng Zhao , Xinyu Lu , Zejun Jiang

In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a…

Computation and Language · Computer Science 2022-02-22 Vaibhav Adlakha , Shehzaad Dhuliawala , Kaheer Suleman , Harm de Vries , Siva Reddy

In the retrieval-based multi-turn dialogue modeling, it remains a challenge to select the most appropriate response according to extracting salient features in context utterances. As a conversation goes on, topic shift at discourse-level…

Computation and Language · Computer Science 2020-12-18 Yi Xu , Hai Zhao , Zhuosheng Zhang