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Architects and systems designers artfully balance multiple competing design constraints during the design process but are unable to translate between system metrics and end user experience. This work presents three methodologies to fill in…
Privacy concerns significantly impact AI adoption, yet little is known about how information environments shape user responses to data leak threats. We conducted a 2 x 3 between-subjects experiment (N=610) examining how risk versus…
Growing use of machine learning in policy and social impact settings have raised concerns for fairness implications, especially for racial minorities. These concerns have generated considerable interest among machine learning and artificial…
Today, AI is being increasingly used to help human experts make decisions in high-stakes scenarios. In these scenarios, full automation is often undesirable, not only due to the significance of the outcome, but also because human experts…
Many hyper-personalized AI systems profile people's characteristics (e.g., personality traits) to provide personalized recommendations. These systems are increasingly used to facilitate interactions among people, such as providing teammate…
In AI-assisted decision-making, it is crucial but challenging for humans to appropriately rely on AI, especially in high-stakes domains such as finance and healthcare. This paper addresses this problem from a human-centered perspective by…
Machine learning (ML) systems are vulnerable to performance decline over time due to dataset shift. To address this problem, experts often suggest that ML systems should be regularly updated to ensure ongoing performance stability. Some…
In recommendation settings, there is an apparent trade-off between the goals of accuracy (to recommend items a user is most likely to want) and diversity (to recommend items representing a range of categories). As such, real-world…
As environments involving both robots and humans become increasingly common, so does the need to account for people during planning. To plan effectively, robots must be able to respond to and sometimes influence what humans do. This…
Providing well-calibrated AI confidence can help promote users' appropriate trust in and reliance on AI, which are essential for AI-assisted decision-making. However, calibrating AI confidence -- providing confidence score that accurately…
Collaborative training can improve the accuracy of a model for a user by trading off the model's bias (introduced by using data from other users who are potentially different) against its variance (due to the limited amount of data on any…
The digital era has raised many societal challenges, including ICT's rising energy consumption and protecting privacy of personal data processing. This paper considers both aspects in relation to machine learning accuracy in an…
As AI systems become more prevalent, concerns about their development, operation, and societal impact intensify. Establishing ethical, social, and safety standards amidst evolving AI capabilities poses significant challenges. Global…
Prescriptive business process monitoring provides decision support to process managers on when and how to adapt an ongoing business process to prevent or mitigate an undesired process outcome. We focus on the problem of automatically…
Trade-offs between accuracy and efficiency pervade law, public health, and other non-computing domains, which have developed policies to guide how to balance the two in conditions of uncertainty. While computer science also commonly studies…
Machine learning algorithms enable advanced decision making in contemporary intelligent systems. Research indicates that there is a tradeoff between their model performance and explainability. Machine learning models with higher performance…
Despite breakthrough performance, modern learning models are known to be highly vulnerable to small adversarial perturbations in their inputs. While a wide variety of recent \emph{adversarial training} methods have been effective at…
Given that AI systems are set to play a pivotal role in future decision-making processes, their trustworthiness and reliability are of critical concern. Due to their scale and complexity, modern AI systems resist direct interpretation, and…
Inspired by the increasing use of AI to augment humans, researchers have studied human-AI systems involving different tasks, systems, and populations. Despite such a large body of work, we lack a broad conceptual understanding of when…
Human review of consequential decisions by face recognition algorithms creates a "collaborative" human-machine system. Individual differences between people and machines, however, affect whether collaboration improves or degrades accuracy…