Related papers: Submitting surveys via a conversational interface:…

Recommender systems are software applications that help users find items of interest in situations of information overload in a personalized way, using knowledge about the needs and preferences of individual users. In conversational…

This research aims to explore various methods for assessing user feedback in mixed-initiative conversational search (CS) systems. While CS systems enjoy profuse advancements across multiple aspects, recent research fails to successfully…

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…

Surveys are a widespread method for collecting data at scale, but their rigid structure often limits the depth of qualitative insights obtained. While interviews naturally yield richer responses, they are challenging to conduct across…

We provide two case studies in the application of ideas drawn from conversation analysis to the design of technologies that enhance the experience of human conversation. We first present a case study of the design of an electronic…

Search systems on the Web rely on user input to generate relevant results. Since early information retrieval systems, users are trained to issue keyword searches and adapt to the language of the system. Recent research has shown that users…

We have developed a conversational recommendation system designed to help users navigate through a set of limited options to find the best choice. Unlike many internet scale systems that use a singular set of search terms and return a…

Whether investigating research questions or designing systems, many researchers and designers need to engage users with their personal data. However, it is difficult to successfully design user-facing tools for interacting with personal…

This paper discusses the potential for creating academic resources (tools, data, and evaluation approaches) to support research in conversational search, by focusing on realistic information needs and conversational interactions.…

Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent.…

Conversational search offers an easier and faster alternative to conventional web search, while having downsides like lack of source verification. Research has examined performance disparities between these two systems in different…

Research and development on conversational recommender systems (CRSs) critically depends on sound and reliable evaluation methodologies. However, the interactive nature of these systems poses significant challenges for automatic evaluation.…

Data collection is an important part of many citizen science projects as well as other fields of research, particularly in life sciences. Mobile applications with form-based surveys are increasingly used to support this, due to the large…

Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…

Telephone surveys remain a valuable tool for gathering insights but typically require substantial resources in training and coordinating human interviewers. This work presents an AI-driven telephone survey system integrating text-to-speech…

Exploratory search is an open-ended information retrieval process that aims at discovering knowledge about a topic or domain rather than searching for a specific answer or piece of information. Conversational interfaces are particularly…

Traditional assessment methods collapse when students use generative AI to complete work without genuine engagement, creating an illusion of competence where they believe they're learning but aren't. This paper presents the conversational…

Social interactions in general are multifaceted and there exists a wide set of factors and events that influence them. In this paper, we quantify social interactions with a holistic viewpoint on individual experiences, particularly focusing…

Establishing evaluation schemes for spoken dialogue systems is important, but it can also be challenging. While subjective evaluations are commonly used in user experiments, objective evaluations are necessary for research comparison and…

Contour maps are an essential tool for exploring spatial features of the terrain, such as distance, directions, and surface gradient among the contour areas. User interactions in contour-based visualizations create approaches to visual…