Qualitative Approaches to Voice UX
Human-Computer Interaction
2024-04-24 v1 Artificial Intelligence
Computation and Language
Computers and Society
Sound
Audio and Speech Processing
Abstract
Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.
Cite
@article{arxiv.2404.14736,
title = {Qualitative Approaches to Voice UX},
author = {Katie Seaborn and Jacqueline Urakami and Peter Pennefather and Norihisa P. Miyake},
journal= {arXiv preprint arXiv:2404.14736},
year = {2024}
}