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The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

Recently, research into chatbots (also known as conversational agents, AI agents, voice assistants), which are computer applications using artificial intelligence to mimic human-like conversation, has grown sharply. Despite this growth,…

Computers and Society · Computer Science 2025-07-08 Celeste Campos-Castillo , Xuan Kang , Linnea I. Laestadius

Much research in computational argumentation assumes that arguments and counterarguments can be obtained in some way. Yet, to improve and apply models of argument, we need methods for acquiring them. Current approaches include argument…

Artificial Intelligence · Computer Science 2018-05-14 Lisa A. Chalaguine , Anthony Hunter , Henry W. W. Potts , Fiona L. Hamilton

Since the late 1990s when speech companies began providing their customer-service software in the market, people have gotten used to speaking to machines. As people interact more often with voice and gesture controlled machines, they expect…

Computation and Language · Computer Science 2016-05-16 Pascale Fung , Dario Bertero , Yan Wan , Anik Dey , Ricky Ho Yin Chan , Farhad Bin Siddique , Yang Yang , Chien-Sheng Wu , Ruixi Lin

Collecting high quality conversational data can be very expensive for most applications and infeasible for others due to privacy, ethical, or similar concerns. A promising direction to tackle this problem is to generate synthetic dialogues…

Computation and Language · Computer Science 2023-02-20 Maximillian Chen , Alexandros Papangelis , Chenyang Tao , Seokhwan Kim , Andy Rosenbaum , Yang Liu , Zhou Yu , Dilek Hakkani-Tur

Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…

Computation and Language · Computer Science 2021-04-14 Ian Berlot-Attwell , Frank Rudzicz

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation necessitates a high degree of human-like diversity within…

Computation and Language · Computer Science 2024-09-04 Xiaoyu Lin , Xinkai Yu , Ankit Aich , Salvatore Giorgi , Lyle Ungar

Despite the continuing efforts to improve the engagingness and consistency of chit-chat dialogue systems, the majority of current work simply focus on mimicking human-like responses, leaving understudied the aspects of modeling…

Computation and Language · Computer Science 2020-04-14 Qian Liu , Yihong Chen , Bei Chen , Jian-Guang Lou , Zixuan Chen , Bin Zhou , Dongmei Zhang

People can generate high-quality ideas by building on each other's ideas. By enabling individuals to contribute their ideas at their own comfortable time and method (i.e., asynchronous ideation), they can deeply engage in ideation and…

Human-Computer Interaction · Computer Science 2025-03-06 Joongi Shin , Ankit Khatri , Michael A. Hedderich , Andrés Lucero , Antti Oulasvirta

This study presents a new approach to metaphorical paraphrase generation by masking literal tokens of literal sentences and unmasking them with metaphorical language models. Unlike similar studies, the proposed algorithm does not only focus…

Computation and Language · Computer Science 2022-10-14 Giorgio Ottolina , John Pavlopoulos

Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has…

Computation and Language · Computer Science 2021-05-19 Hao Jiang , Yutao Zhu , Xinyu Zhang , Zhicheng Dou , Pan Du , Te Pi , Yantao Jia

AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry…

Computation and Language · Computer Science 2021-05-17 Nathan Dolbir , Triyasha Dastidar , Kaushik Roy

Beyond mere formality, small talk plays a pivotal role in social dynamics, serving as a verbal handshake for building rapport and understanding. For conversational AI and social robots, the ability to engage in small talk enhances their…

Robotics · Computer Science 2024-12-25 Rebecca Ramnauth , Dražen Brščić , Brian Scassellati

Recent advances in machine learning and artificial intelligence have provided more alternatives for the implementation of repetitive or monotonous tasks. However, the development of AI tools has not been straightforward, and use case…

Digital Libraries · Computer Science 2025-04-25 Alfredo González-Espinoza , Dom Jebbia , Haoyong Lan

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…

The increasing progress in artificial intelligence and respective machine learning technology has fostered the proliferation of chatbots to the point where today they are being embedded into various human-technology interaction tasks. In…

Human-Computer Interaction · Computer Science 2021-11-03 Johanna Schmidhuber , Stephan Schlögl , Christian Ploder

Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Human-Computer Interaction · Computer Science 2021-06-07 Justin Edwards , Leigh Clark , Allison Perrone

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…

Software Engineering · Computer Science 2020-09-21 Marcos Baez , Florian Daniel , Fabio Casati , Boualem Benatallah

Chatbots are popular for both task-oriented conversations and unstructured conversations with web users. Several different approaches to creating comedy and art exist across the field of computational creativity. Despite the popularity and…

Human-Computer Interaction · Computer Science 2019-07-04 Allison Perrone , Justin Edwards
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