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AI for social impact (AI4SI) offers significant potential for addressing complex societal challenges in areas such as public health, agriculture, education, conservation, and public safety. However, existing AI4SI research is often…
Universities are racing towards making their campuses and cities smart in response to the global digitalization trend. However, the sustainability impact of Smart Campus research, development, and innovation services on other relevant…
While artificial intelligence (AI) offers significant benefits, it also has negatively impacted humans and society. A human-centered AI (HCAI) approach has been proposed to address these issues. However, current HCAI practices have shown…
Large Language Models (LLMs) have shown remarkable capabilities in tasks such as summarization, arithmetic reasoning, and question answering. However, they encounter significant challenges in the domain of moral reasoning and ethical…
Crisis management is a complex problem raised by the scientific community currently. Decision support systems are a suitable solution for such issues, they are indeed able to help emergency managers to prevent and to manage crisis in…
As modern cities increasingly adopt a variety of sensors and Internet of Things (IoT) technologies to collect and analyze data about residents, environments, and public services, they are fostering greater interactions among smart city…
We present a novel framework designed to extend model reconciliation approaches, commonly used in human-aware planning, for enhanced human-AI interaction. By adopting a structured argumentation-based dialogue paradigm, our framework enables…
To effect behavior change a successful algorithm must make high-quality decisions in real-time. For example, a mobile health (mHealth) application designed to increase physical activity must make contextually relevant suggestions to…
This review paper focuses on enhancing organizational economic sustainability through process optimization and human capital effective management utilizing the soft systems methodology (SSM) approach which offers a holistic approach for…
A software ecosystem (SECO) is an interaction, communication, cooperation, and synergy among a set of players. Depending on the actors type of interaction with others, each one can play a different role. These interactions provide a set of…
Research in Responsible AI has developed a range of principles and practices to ensure that machine learning systems are used in a manner that is ethical and aligned with human values. However, a critical yet often neglected aspect of…
Narrative sensemaking is an essential part of understanding sequential data. Narrative maps are a visual representation model that can assist analysts to understand narratives. In this work, we present a semantic interaction (SI) framework…
Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…
Large Language Models (LLMs) such as ChatGPT have rendered visible the fragility of contemporary knowledge infrastructures by simulating coherence while bypassing traditional modes of citation, authority, and validation. This paper…
Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…
Empathetic dialogue requires not only recognizing a user's emotional state but also making strategy-aware, context-sensitive decisions throughout response generation. However, the lack of a comprehensive empathy strategy framework, explicit…
In this chapter the complex systems are discussed in the context of economic and business policy and decision making. It will be showed and motivated that social systems are typically chaotic, non-linear and/or non-equilibrium and therefore…
Safety has become one of the main challenges of applying deep reinforcement learning to real world systems. Currently, the incorporation of external knowledge such as human oversight is the only means to prevent the agent from visiting the…
Understanding how different stakeholders perceive risks in AI systems is essential for their responsible deployment. This paper presents a framework for stakeholder-grounded risk assessment by using LLMs, acting as judges to predict and…
Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose…