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Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the…
Social decision support systems are able to aggregate the local perspectives of a diverse group of individuals into a global social decision. This paper presents a multi-relational network ontology and grammar-based particle swarm algorithm…
X's Community Notes, a crowd-sourced fact-checking system, allows users to annotate potentially misleading posts. Notes rated as helpful by a diverse set of users are prominently displayed below the original post. While demonstrably…
Resolution of complex post-production issues in large-scale open-source software (OSS) projects requires significant cognitive effort, as developers need to go through long, unstructured and fragmented issue discussion threads before that.…
We introduce STREET, a unified multi-task and multi-domain natural language reasoning and explanation benchmark. Unlike most existing question-answering (QA) datasets, we expect models to not only answer questions, but also produce…
Interactive Machine Learning (IML) shall enable intelligent systems to interactively learn from their end-users, and is quickly becoming more and more important. Although it puts the human in the loop, interactions are mostly performed via…
Extracting topics from large collections of unstructured text-documents has become a central task in current NLP applications and algorithms like NMF, LDA as well as their generalizations are the well-established current state of the art.…
Online discussion forums are prevalent and easily accessible, thus allowing people to share ideas and opinions by posting messages in the discussion threads. Forum threads that significantly grow in length can become difficult for…
Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify…
Online forums that allow for participatory engagement between users have been transformative for the public discussion of many important issues. However, such conversations can sometimes escalate into full-blown exchanges of hate and…
Online debates involve a dynamic exchange of ideas over time, where participants need to actively consider their opponents' arguments, respond with counterarguments, reinforce their own points, and introduce more compelling arguments as the…
Conversations on social media (SM) are increasingly being used to investigate social issues on the web, such as online harassment and rumor spread. For such issues, a common thread of research uses adversarial reactions, e.g., replies…
Providing opinions through labeling of images, tweets, etc. have drawn immense interest in crowdsourcing markets. This invokes a major challenge of aggregating multiple opinions received from different crowd workers for deriving the final…
Social susceptibility is defined and analyzed using data from CNN news website. The current models of opinion dynamics, voting, and herding in closed communities are extended, and the community's response to the injection of a group with…
The first stage of every knowledge base question answering approach is to link entities in the input question. We investigate entity linking in the context of a question answering task and present a jointly optimized neural architecture for…
The paper studies sequential reasoning over graph-structured data, which stands as a fundamental task in various trending fields like automated math problem solving and neural graph algorithm learning, attracting a lot of research interest.…
Community question-answering (CQA) platforms have become very popular forums for asking and answering questions daily. While these forums are rich repositories of community knowledge, they present challenges for finding relevant answers and…
Citation recommendation (CR) models may help authors find relevant articles at various stages of the paper writing process. Most research has dealt with either global CR, which produces general recommendations suitable for the initial…
Benchmarks have been essential for driving progress in machine learning. A better understanding of LLM capabilities on real world tasks is vital for safe development. Designing adequate LLM benchmarks is challenging: Data from real-world…
User-generated content from social media is produced in many languages, making it technically challenging to compare the discussed themes from one domain across different cultures and regions. It is relevant for domains in a globalized…