Related papers: Contract Statements Knowledge Service for Chatbots
This article presents the design and the implementation of a cloud system for knowledge-based autonomous interaction devised for Social Robots and other conversational agents. The system is particularly convenient for low-cost robots and…
APIs are everywhere; they provide access to automation solutions that could help businesses automate some of their tasks. Unfortunately, they may not be accessible to the business users who need them but are not equipped with the necessary…
A set of steps for implementing a chatbot, to support decision-making activities in the software incident management process is proposed and discussed in this article. Each step is presented independently of the platform used for the…
Blockchains are being positioned as the "technology of trust" that can be used to mediate transactions between non-trusting parties without the need for a central authority. They support transaction types that are native to the blockchain…
Customer data typically is held in database systems, which can be seen as rule-based knowledge base, whereas businesses increasingly want to benefit from the capabilities of large, pre-trained language models. In this technical report, we…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…
Intelligent agents such as robots are increasingly deployed in real-world, safety-critical settings. It is vital that these agents are able to explain the reasoning behind their decisions to human counterparts; however, their behavior is…
Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains…
Recent years have seen an increasing number of applications that have a natural language interface, either in the form of chatbots or via personal assistants such as Alexa (Amazon), Google Assistant, Siri (Apple), and Cortana (Microsoft).…
Real estate sales contracts contain crucial information for property transactions, but manual data extraction can be time-consuming and error-prone. This paper explores the application of large language models, specifically…
Conversational grounding is a collaborative mechanism for establishing mutual knowledge among participants engaged in a dialogue. This experimental study analyzes information-seeking conversations to investigate the capabilities of large…
AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…
Traditional chatbots usually need a mass of human dialogue data, especially when using supervised machine learning method. Though they can easily deal with single-turn question answering, for multi-turn the performance is usually…
Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument,…
Multi-agent models are a suitable starting point to model complex social interactions. However, as the complexity of the systems increase, we argue that novel modeling approaches are needed that can deal with inter-dependencies at different…
Requirements engineering plays a critical role in developing software systems. One of the most difficult tasks in this process is identifying functional requirements. A critical problem in many projects is missing requirements until late in…
There are numerous frameworks capable of creating and orchestrating agents to address complex tasks. However, most of them highly coupled Python programming with agent declaration, making it hard for maintenance and runtime optimization. In…
Autonomous systems in remote locations have a high degree of autonomy and there is a need to explain what they are doing and why in order to increase transparency and maintain trust. Here, we describe a natural language chat interface that…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…