Related papers: Contract Statements Knowledge Service for Chatbots
Generating complex multi-turn goal-oriented dialogue agents is a difficult problem that has seen a considerable focus from many leaders in the tech industry, including IBM, Google, Amazon, and Microsoft. This is in large part due to the…
As simulation is increasingly used in scenario-based approaches to test Automated Driving Systems, the credibility of simulation results is a major concern. Arguably, credibility depends on the validity of the simulation setup and…
The article proposes a system for knowledge-based conversation designed for Social Robots and other conversational agents. The proposed system relies on an Ontology for the description of all concepts that may be relevant conversation…
A contract is an economic tool used by a principal to incentivize one or more agents to exert effort on her behalf, by defining payments based on observable performance measures. A key challenge addressed by contracts -- known in economics…
Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue…
Student commitment towards a learning recommendation is not separable from their understanding of the reasons it was recommended to them; and their ability to modify it based on that understanding. Among explainability approaches, chatbots…
While most social norms are informal, they are often formalized by companies in contracts to regulate trades of goods and services. When poorly written, contracts may contain normative conflicts resulting from opposing deontic meanings or…
Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
Customers who reach out for customer service support may face a range of issues that vary in complexity. Routing high-complexity contacts to junior agents can lead to multiple transfers or repeated contacts, while directing low-complexity…
Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…
Customer service chatbots are conversational systems designed to provide information to customers about products/services offered by different companies. Particularly, intent recognition is one of the core components in the natural language…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the…
Chatbots can be a good way to interact with IoT devices, and other information systems: they can provide information with a convenient interface for casual or frequent interaction. Sometimes there can be good reasons to have more than one…
The representation of the knowledge needed by a robot to perform complex tasks is restricted by the limitations of perception. One possible way of overcoming this situation and designing "knowledgeable" robots is to rely on the interaction…
We present a question-and-answer (Q\&A) application designed to support the contract management process by leveraging combined information from contract documents (PDFs) and data retrieved from contract management systems (database). This…
Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as "channels". Within each…
When blockchain systems are said to be trustless, what this really means is that all the trust is put into software. Thus, there are strong incentives to ensure blockchain software is correct -- vulnerabilities here cost millions and break…
Bots are software systems designed to support users by automating a specific process, task, or activity. When such systems implement a conversational component to interact with the users, they are also known as conversational agents. Bots,…