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Hate speech is harmful content that directly attacks or promotes hatred against members of groups or individuals based on actual or perceived aspects of identity, such as racism, religion, or sexual orientation. This can affect social life…
Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific task-oriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such…
Rough sleeping is a chronic problem faced by some of the most disadvantaged people in modern society. This paper describes work carried out in partnership with Homeless Link, a UK-based charity, in developing a data-driven approach to…
Humanitarian organizations can enhance their effectiveness by analyzing data to discover trends, gather aggregated insights, manage their security risks, support decision-making, and inform advocacy and funding proposals. However, data…
Social media play a key role in mobilizing collective action, holding the potential for studying the pathways that lead individuals to actively engage in addressing global challenges. However, quantitative research in this area has been…
Fighting online hate speech is a challenge that is usually addressed using Natural Language Processing via automatic detection and removal of hate content. Besides this approach, counter narratives have emerged as an effective tool employed…
The increased proliferation of abusive content on social media platforms has a negative impact on online users. The dread, dislike, discomfort, or mistrust of lesbian, gay, transgender or bisexual persons is defined as…
Current AI models often fail to account for local context and language, given the predominance of English and Western internet content in their training data. This hinders the global relevance, usefulness, and safety of these models as they…
Effective mental health support is crucial for alleviating psychological distress. While large language model (LLM)-based assistants have shown promise in mental health interventions, existing research often defines "effective" support…
This paper examines if large language models (LLMs) can help people write constructive comments on divisive social issues due to the difficulty of expressing constructive disagreement online. Through controlled experiments with 600…
The last decade has witnessed a surge in the interaction of people through social networking platforms. While there are several positive aspects of these social platforms, the proliferation has led them to become the breeding ground for…
This paper presents HEALER, a software agent that recommends sequential intervention plans for use by homeless shelters, who organize these interventions to raise awareness about HIV among homeless youth. HEALER's sequential plans (built…
In the dynamic field of artificial intelligence (AI), the development and application of Large Language Models (LLMs) for text analysis are of significant academic interest. Despite the promising capabilities of various LLMs in conducting…
The present-day Russia-Ukraine military conflict has exposed the pivotal role of social media in enabling the transparent and unbridled sharing of information directly from the frontlines. In conflict zones where freedom of expression is…
This paper details the creation and use of a massive (over 32,000 messages) artificially constructed 'Twitter' microblog stream for a regional emergency preparedness functional exercise. By combining microblog conversion, manual production,…
The political discourse in Western European countries such as Germany has recently seen a resurgence of the topic of refugees, fueled by an influx of refugees from various Middle Eastern and African countries. Even though the topic of…
The widespread of offensive content online, such as hate speech and cyber-bullying, is a global phenomenon. This has sparked interest in the artificial intelligence (AI) and natural language processing (NLP) communities, motivating the…
Online social networks are ubiquitous and user-friendly. Nevertheless, it is vital to detect and moderate offensive content to maintain decency and empathy. However, mining social media texts is a complex task since users don't adhere to…
The potential of Artificial Intelligence (AI) to tackle challenging problems that afflict society is enormous, particularly in the areas of healthcare, conservation and public safety and security. Many problems in these domains involve…
Social media aids disaster response but suffers from noise, hindering accurate impact assessment and decision making for resilient cities, which few studies considered. To address the problem, this study proposes the first domain-specific…