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We describe a two-step approach for dialogue management in task-oriented spoken dialogue systems. A unified neural network framework is proposed to enable the system to first learn by supervision from a set of dialogue data and then…

Computation and Language · Computer Science 2016-06-09 Pei-Hao Su , Milica Gasic , Nikola Mrksic , Lina Rojas-Barahona , Stefan Ultes , David Vandyke , Tsung-Hsien Wen , Steve Young

High-fidelity, AI-based simulated classroom systems enable teachers to rehearse effective teaching strategies. However, dialogue-oriented open-ended conversations such as teaching a student about scale factors can be difficult to model.…

Human-Computer Interaction · Computer Science 2021-12-07 Debajyoti Datta , Maria Phillips , James P Bywater , Jennifer Chiu , Ginger S. Watson , Laura E. Barnes , Donald E Brown

A chatbot is an intelligent software application that automates conversations and engages users in natural language through messaging platforms. Leveraging artificial intelligence (AI), chatbots serve various functions, including customer…

Computation and Language · Computer Science 2025-01-03 Lamya Benaddi , Charaf Ouaddi , Adnane Souha , Abdeslam Jakimi , Mohamed Rahouti , Mohammed Aledhari , Diogo Oliveira , Brahim Ouchao

Task-Oriented Dialogue (TOD) systems are drawing more and more attention in recent studies. Current methods focus on constructing pre-trained models or fine-tuning strategies while the evaluation of TOD is limited by a policy mismatch…

Computation and Language · Computer Science 2022-10-27 Qinyuan Cheng , Linyang Li , Guofeng Quan , Feng Gao , Xiaofeng Mou , Xipeng Qiu

Due to the significance and value in human-computer interaction and natural language processing, task-oriented dialog systems are attracting more and more attention in both academic and industrial communities. In this paper, we survey…

Computation and Language · Computer Science 2020-06-24 Zheng Zhang , Ryuichi Takanobu , Qi Zhu , Minlie Huang , Xiaoyan Zhu

Clarifying user needs is essential for existing task-oriented dialogue systems. However, in real-world applications, developers can never guarantee that all possible user demands are taken into account in the design phase. Consequently,…

Computation and Language · Computer Science 2019-06-13 Weikang Wang , Jiajun Zhang , Qian Li , Mei-Yuh Hwang , Chengqing Zong , Zhifei Li

We motivate and describe a new freely available human-human dialogue dataset for interactive learning of visually grounded word meanings through ostensive definition by a tutor to a learner. The data has been collected using a novel,…

Computation and Language · Computer Science 2017-10-02 Yanchao Yu , Arash Eshghi , Gregory Mills , Oliver Joseph Lemon

User simulators are essential for training reinforcement learning (RL) based dialog models. The performance of the simulator directly impacts the RL policy. However, building a good user simulator that models real user behaviors is…

Computation and Language · Computer Science 2019-09-05 Weiyan Shi , Kun Qian , Xuewei Wang , Zhou Yu

Building user trust in dialogue agents requires smooth and consistent dialogue exchanges. However, agents can easily lose conversational context and generate irrelevant utterances. These situations are called dialogue breakdown, where agent…

Computation and Language · Computer Science 2023-01-23 Nathan Ng , Marzyeh Ghassemi , Narendran Thangarajan , Jiacheng Pan , Qi Guo

Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate…

Computation and Language · Computer Science 2021-10-22 Biswesh Mohapatra , Gaurav Pandey , Danish Contractor , Sachindra Joshi

Multi-modal large language models have demonstrated remarkable zero-shot abilities and powerful image-understanding capabilities. However, the existing open-source multi-modal models suffer from the weak capability of multi-turn…

Computation and Language · Computer Science 2025-07-18 Yiming Lei , Zhizheng Yang , Zeming Liu , Haitao Leng , Shaoguo Liu , Tingting Gao , Qingjie Liu , Yunhong Wang

Task-oriented dialogue systems aim at providing users with task-specific services. Users of such systems often do not know all the information about the task they are trying to accomplish, requiring them to seek information about the task.…

Computation and Language · Computer Science 2023-05-24 Yue Feng , Hossein A. Rahmani , Aldo Lipani , Emine Yilmaz

Large language models (LLMs) can reshape information processing by handling data analysis, visualization, and interpretation in an interactive, context-aware dialogue with users, including voice interaction, while maintaining high…

Artificial Intelligence · Computer Science 2025-11-25 Mohammad Nour Al Awad , Sergey Ivanov , Olga Tikhonova , Ivan Khodnenko

Sequence-to-Sequence (seq2seq) models have become overwhelmingly popular in building end-to-end trainable dialogue systems. Though highly efficient in learning the backbone of human-computer communications, they suffer from the problem of…

Computation and Language · Computer Science 2018-10-09 Hui Su , Xiaoyu Shen , Wenjie Li , Dietrich Klakow

Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and…

Artificial Intelligence · Computer Science 2020-08-26 Behnam Hedayatnia , Karthik Gopalakrishnan , Seokhwan Kim , Yang Liu , Mihail Eric , Dilek Hakkani-Tur

Conventional approaches to personalized dialogue generation typically require a large corpus, as well as predefined persona information. However, in a real-world setting, neither a large corpus of training data nor persona information are…

Computation and Language · Computer Science 2021-10-06 Jing Yang Lee , Kong Aik Lee , Woon Seng Gan

Dialogue state tracking is an important component in task-oriented dialogue systems to identify users' goals and requests as a dialogue proceeds. However, as most previous models are dependent on dialogue slots, the model complexity soars…

Computation and Language · Computer Science 2019-09-27 Chenguang Zhu , Michael Zeng , Xuedong Huang

With the resurgent interest in building open-domain dialogue systems, the dialogue generation task has attracted increasing attention over the past few years. This task is usually formulated as a conditional generation problem, which aims…

Computation and Language · Computer Science 2024-10-29 Haoyu Song , Wei-Nan Zhang , Kaiyan Zhang , Ting Liu

Generative encoder-decoder models offer great promise in developing domain-general dialog systems. However, they have mainly been applied to open-domain conversations. This paper presents a practical and novel framework for building…

Computation and Language · Computer Science 2017-06-27 Tiancheng Zhao , Allen Lu , Kyusong Lee , Maxine Eskenazi

Task-oriented dialog systems have been applied in various tasks, such as automated personal assistants, customer service providers and tutors. These systems work well when users have clear and explicit intentions that are well-aligned to…

Computation and Language · Computer Science 2018-01-09 Zhou Yu , Alan W Black , Alexander I. Rudnicky
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