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In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback…

Computation and Language · Computer Science 2018-04-19 Bing Liu , Gokhan Tur , Dilek Hakkani-Tur , Pararth Shah , Larry Heck

Language systems have been of great interest to the research community and have recently reached the mass market through various assistant platforms on the web. Reinforcement Learning methods that optimize dialogue policies have seen…

Machine Learning · Computer Science 2024-02-09 Floris den Hengst , Mark Hoogendoorn , Frank van Harmelen , Joost Bosman

As NLP evaluation shifts from static benchmarks to multi-turn interactive settings, LLM-based simulators have become widely used as user proxies, serving two roles: generating user turns and providing evaluation signals. Yet, these…

Artificial Intelligence · Computer Science 2026-03-13 Xuhui Zhou , Weiwei Sun , Qianou Ma , Yiqing Xie , Jiarui Liu , Weihua Du , Sean Welleck , Yiming Yang , Graham Neubig , Sherry Tongshuang Wu , Maarten Sap

Generative models trained on internet data have revolutionized how text, image, and video content can be created. Perhaps the next milestone for generative models is to simulate realistic experience in response to actions taken by humans,…

Artificial Intelligence · Computer Science 2024-09-27 Sherry Yang , Yilun Du , Kamyar Ghasemipour , Jonathan Tompson , Leslie Kaelbling , Dale Schuurmans , Pieter Abbeel

This letter compares the performance of four different, popular simulation environments for robotics and reinforcement learning (RL) through a series of benchmarks. The benchmarked scenarios are designed carefully with current industrial…

Robotics · Computer Science 2021-03-09 Marian Körber , Johann Lange , Stephan Rediske , Simon Steinmann , Roland Glück

The development of chatbots requires collecting a large number of human-chatbot dialogues to reflect the breadth of users' sociodemographic backgrounds and conversational goals. However, the resource requirements to conduct the respective…

Computation and Language · Computer Science 2024-10-15 Hovhannes Tamoyan , Hendrik Schuff , Iryna Gurevych

The emergence of instruction-tuned large language models (LLMs) has advanced the field of dialogue systems, enabling both realistic user simulations and robust multi-turn conversational agents. However, existing research often evaluates…

Computation and Language · Computer Science 2025-07-22 Chalamalasetti Kranti , Sherzod Hakimov , David Schlangen

To improve user engagement during conversations with dialogue systems, we must improve individual dialogue responses and dialogue impressions such as consistency, personality, and empathy throughout the entire dialogue. While such dialogue…

Computation and Language · Computer Science 2025-01-28 Kai Yoshida , Masahiro Mizukami , Seiya Kawano , Canasai Kruengkrai , Hiroaki Sugiyama , Koichiro Yoshino

Aligning large language models (LLMs) with human expectations requires high-quality instructional dialogues, which usually require instructions that are diverse and in-depth. Existing methods leverage two LLMs to interact for automatic…

Computation and Language · Computer Science 2024-10-01 Jiao Ou , Jiayu Wu , Che Liu , Fuzheng Zhang , Di Zhang , Kun Gai

A key part of developing large language model (LLM)-powered, automated tutoring tools is student simulation, i.e., using LLMs to role-play as students, which can facilitate tutor model evaluation and training. Existing work mostly focuses…

Computation and Language · Computer Science 2026-05-29 Zhangqi Duan , Shuyan Huang , Alexander Scarlatos , Jaewook Lee , Simon Woodhead , Andrew Lan

Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion. Although…

Artificial Intelligence · Computer Science 2026-01-09 Zhiyong Cao , Dunqiang Liu , Qi Dai , Haojun Xu , Huaiyan Xu , Huan He , Yafei Liu , Siyuan Liu , XiaoLin Lin , Ke Ma , Ruqian Shi , Sijia Yao , Hao Wang , Sicheng Zhou

User simulation is an emerging interdisciplinary topic with multiple critical applications in the era of Generative AI. It involves creating an intelligent agent that mimics the actions of a human user interacting with an AI system,…

Artificial Intelligence · Computer Science 2026-04-22 Krisztian Balog , ChengXiang Zhai

Maintaining a consistent persona is a key quality for any open domain dialogue system. Current state-of-the-art systems do this by training agents with supervised learning or online reinforcement learning (RL). However, systems trained with…

Computation and Language · Computer Science 2023-10-18 Ryan Shea , Zhou Yu

Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability…

Computation and Language · Computer Science 2023-02-23 Thibault Cordier , Tanguy Urvoy , Fabrice Lefevre , Lina M. Rojas-Barahona

Recent large language models (LLMs) have demonstrated promising capabilities in modeling real-world knowledge and enhancing knowledge-based generation tasks. In this paper, we further explore the potential of using LLMs to aid in the design…

Robotics · Computer Science 2024-11-04 Weicheng Ma , Luyang Zhao , Chun-Yi She , Yitao Jiang , Alan Sun , Bo Zhu , Devin Balkcom , Soroush Vosoughi

The construction of effective Recommender Systems (RS) is a complex process, mainly due to the nature of RSs which involves large scale software-systems and human interactions. Iterative development processes require deep understanding of a…

Machine Learning · Computer Science 2021-09-15 Lucas Bernardi , Sakshi Batra , Cintia Alicia Bruscantini

Existing user simulators (USs) for task-oriented dialogue systems only model user behaviour on semantic and natural language levels without considering the user persona and emotions. Optimising dialogue systems with generic user policies,…

Large language models (LLMs) are powerful dialogue agents, but specializing them towards fulfilling a specific function can be challenging. Instructing tuning, i.e. tuning models on instruction and sample responses generated by humans…

Computation and Language · Computer Science 2024-01-11 Dennis Ulmer , Elman Mansimov , Kaixiang Lin , Justin Sun , Xibin Gao , Yi Zhang

Large Language Models (LLMs) are increasingly employed for simulating human behaviors across diverse domains. However, our position is that current LLM-based human simulations remain insufficiently reliable, as evidenced by significant…

Computation and Language · Computer Science 2025-12-02 Qian Wang , Jiaying Wu , Zichen Jiang , Zhenheng Tang , Bingqiao Luo , Nuo Chen , Wei Chen , Bingsheng He

Evaluating the quality of a dialogue system is an understudied problem. The recent evolution of evaluation method motivated this survey, in which an explicit and comprehensive analysis of the existing methods is sought. We are first to…

Computation and Language · Computer Science 2021-08-04 Xinmeng Li , Wansen Wu , Long Qin , Quanjun Yin
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